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Princess Mundo Imperial

4.0 star property

Photo gallery for Princess Mundo Imperial

Platinum Ocean View Double | View from room
A dining area with a table set for four, overlooking a beach with palm trees and a clear sky.
Beach/ocean view
A hotel with a pool, outdoor dining area, and a waterfall.
A spa area with a hot tub, steps, and a table with a tray of items.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
The current price is AU$241
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Costera de las Palmas s/n, Fracc. Granjas del Marquez, Acapulco, GRO, 390890
  • Place, Turtle Dunes
    ‪2 min walk‬
  • Place, Playa Revolcadero
    ‪7 min walk‬
  • Place, El Revolcadero
    ‪7 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪34 min drive‬

Room options

View all photos for Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Room

  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Garden View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Deluxe With Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Princesa Loft Golf View King

A neatly made bed with pillows, a bedside table with a phone and picture frame, and slippers on the floor.

Princesa Loft Golf View King

  • Golf view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Princesa Loft Golf View Double

A living room with a beige sofa, a round wooden coffee table, and a potted plant.

Princesa Loft Golf View Double

  • Golf view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Princesa Loft Ocean View King

A bedroom with a bed, bedside tables, a lamp, and a plant.

Princesa Loft Ocean View King

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Princesa Loft Ocean View Double

A wicker chair with cushions, a view of the beach, and a distant hill with buildings.

Princesa Loft Ocean View Double

  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Golf View King

A balcony with white chairs and a small table, overlooking a cityscape with buildings and a lake.

Deluxe Golf View King

8.6 out of 10
Excellent
(10 reviews)
  • Golf view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Golf View Double

A hotel room with two beds, a desk, a chair, a TV, and a window with blinds.

Deluxe Golf View Double

9.4 out of 10
Exceptional
(23 reviews)
  • Golf view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

A neatly made bed with a green throw blanket, two bedside lamps, and a telephone on a nightstand.

Deluxe Ocean View King

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

A hotel room with two beds, a nightstand with a lamp, a mirror, and a wooden headboard.

Deluxe Ocean View Double

9.0 out of 10
Wonderful
(13 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Golf View King

A hotel room with a bed, two bedside tables with lamps, a sofa, and a small round table.

Junior Suite Golf View King

9.4 out of 10
Exceptional
(3 reviews)
  • Golf view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

A balcony with a glass table and white chairs, overlooking a beach and a pool.

Junior Suite Ocean View King

  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Platinum Golf View King

A hotel room with a bed, a nightstand, a dresser, and a window with blinds.

Platinum Golf View King

  • Golf view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Platinum Golf View Double

A hotel room with two beds, each with white bedding and a colorful quilt. There is a nightstand with a lamp and a phone between the beds. The room has a blue wall and a window with blinds.

Platinum Golf View Double

  • Golf view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Platinum Ocean View King

A hotel room with a bed, a nightstand, a dresser, and a window with blinds.

Platinum Ocean View King

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Platinum Ocean View Double

A hotel room with two beds, each with white bedding and a colorful quilt. There is a nightstand with a lamp and a phone between the beds. The room has a blue wall and a window with blinds.

Platinum Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Acapulco

You'll be connected to the convention centre at Princess Mundo Imperial, and within a 20-minute stroll of Playa Revolcadero and El Revolcadero. Highlights at this beachfront hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages. The restaurant, Beach Club, serves local and international cuisine and is open for lunch. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include Wi-Fi in public areas, a conference centre and laundry facilities. Buffet breakfast is available daily between 7 AM and noon. There's also the convenience of self parking. .With a stay at this 4-property class Granjas del Marqués hotel, you'll be 3.3 km (2 mi) from Majahua Beach and 3.8 km (2.4 mi) from Bahía de Puerto Marqués.

What's nearby

  • Turtle Dunes - 2 min walk - 0.2 km
  • Playa Revolcadero - 7 min walk - 0.6 km
  • Boulevard de las Naciones - 10 min walk - 0.9 km
  • El Revolcadero - 7 min drive - 2.3 km
  • La Quebrada Cliffs - 46 min drive - 43.7 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 11 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Mestizo Steak House - ‬2 min walk
  • ‪Azul Mar & Tierra - ‬5 min walk

About this property

Princess Mundo Imperial

Some rates at Princess Mundo Imperial are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Princess Mundo Imperial, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee. This beach hotel also offers a complimentary children's club and a health club. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

This 4-star Acapulco hotel is smoke free.

  • 468 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 1971
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Princess Mundo Imperial offers 468 accommodations with espresso makers and a safe. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 37-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes and hairdryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in February 2025.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and hot stone massages. The spa is open daily.

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  • Pool
  • Spa pool
  • Spa
  • All-inclusive available
4.3 out of 5, Excellent, 1,001 reviews
The price is AU$202
includes taxes & fees
24 Aug - 25 Aug
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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 285 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 285 per night)

Parking and transport

  • Uncovered parking on site (MXN 285 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 520 to 520 for adults and MXN 260 to 260 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Azul
  • Beach Club

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Concerts/live shows
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Playground
  • Shopping centre

Family friendly

  • 3 outdoor pools
  • Dining table
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Built in 1971
  • Renovated guestrooms - February 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 420.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 285 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Phone calls
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 520 to 520 for adults and MXN 260 to 260 for children
  • Fee for in-room wireless Internet: MXN 285 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 285 per night (rates may vary)
  • Uncovered self-parking fee: MXN 285 per night
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 420.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Princess Mundo Imperial Hotel Acapulco
Princess Mundo Imperial Hotel
Princess Mundo Imperial Acapulco
Princess Mundo Imperial
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Princess Mundo Imperial Hotel
Princess Mundo Imperial Acapulco
Princess Mundo Imperial Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Princess Mundo Imperial?

Princess Mundo Imperial offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Mundo Imperial?

As of 26 July 2026, prices found for a 1-night stay for 2 adults at Princess Mundo Imperial on 24 Aug 2026 start from AU$241, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Mundo Imperial?

Yep, Princess Mundo Imperial has an uncovered self car park for MXN 285 per night. A self car park is also available, for a fee.

Are there any beaches close to Princess Mundo Imperial?

Yep, Princess Mundo Imperial is a short 5-minute walk from Playa Revolcadero.

Is there a spa on site at Princess Mundo Imperial?

Yep, there is an onsite spa at Princess Mundo Imperial. You'll enjoy services like hot stone massages.

Does Princess Mundo Imperial have a pool?

Princess Mundo Imperial has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Princess Mundo Imperial?

Princess Mundo Imperial features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Princess Mundo Imperial a romantic place to stay?

Beachfront dining and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Princess Mundo Imperial.

Is Princess Mundo Imperial family-friendly?

You bet! With amenities such as a free children's club and a playground, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Princess Mundo Imperial is a hit with families.

Does Princess Mundo Imperial serve breakfast?

Sure does, buffet breakfast is served daily from 7 AM to noon.

Is there a free airport shuttle available at Princess Mundo Imperial?

No, Princess Mundo Imperial does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Mundo Imperial?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Mundo Imperial?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at Princess Mundo Imperial?

There is a golf course next to Princess Mundo Imperial.

Princess Mundo Imperial Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 119 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Josemaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Spotless, comfortable, excellent
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Noob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Rafael

Disliked: Cleanliness, property conditions & facilities
Deplorable
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Rafael

Disliked: Cleanliness, property conditions & facilities
Deplorable
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rhonda Beth

Liked: Cleanliness, amenities, property conditions & facilities
Beautifully renovated rooms and property. The place is first class. Service is good, the rooms are spacious with comfortable beds, nice bedding, new furnishings and amenities. The walk in showers have great water pressure. Overall I would recommend.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Beautiful resort, great spa, food is good, big gym, rooms spacious (most of them with recent renovations). Def would recommend.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Domingo

Liked: Cleanliness, property conditions & facilities
Excellent service!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, spacious and clean
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Thania Pavlovzka

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Alexander

Liked: Amenities
Dirty floor, staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marcial Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Donald

Disliked: Property conditions & facilities
Yes it was fine
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Heriberto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ac didn’t worked, pools closed, terrible buffet breakfast, cockroaches in the room
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
GOOD
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

David

Disliked: Property conditions & facilities
The hotel was beautiful, and the room was nice, but we had to request for our toilet to be fixed 3 times, then we had no A/C through the night. No attempt to make it right was offered.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Salima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very friendly, and welcoming. The service was excellent! We also loved the food served at breakfast! We loved the pools, spa and the view of the city from our room. We took advantage of the breathtaking beach! Thank you Princess Munro Imperial for making our vacation one to remember! Thank you for your warm hospitality! If we are ever in Acapulco again, we’ll be happy to be one of your guests at Princess and we are also eager to visit your other locations! Hasta luego!
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place is still recovering from the hurricane but in good condition. It is under new ownership and there is a lot of work going on. The great staff makes up for any deficiencies. Two issues... there really isn't any place on property that serves dinner except a very average sushi place. Also it can be a bit noisy. in the end i had seven very pleasant days there.
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Javier

Liked: Cleanliness
Food quality not good. Service in general is bad, 30 to 40 minutes of waiting just to have breakfast. Buffet very poor and basic… at the swimming pool the order takes 30 to 40 minutes to arrive….
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Marco Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is extremely overpriced..food is expensive and not even tasty...staff are not friendly...the main swimming pool is still shutdown...no entertainment..no acrivities..the elevator makes scary noises and the door slams on people getting in and out ... and i found a cockroach in my room 0834...not aceptable...they need to restore the hotel to where it is safe and pleasant for people to stay and then re-open it when its safe...i visited from Seattle in October 2025
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Bissell

Liked: Cleanliness, staff & service, property conditions & facilities
Well - I had some issues checking in. Despite having a reservation, they didn't have me in the system. The attendant indicated that they are often receiving fraud from prepaid reservations. Well, I didn't prepay...I reserved to pay when arrived. I showed them the reservation, and it took some time to resolve the issue. My cousin from Mexico City was staying there also and they backed his brand-new car into an object in Valet...but they seem to be taking responsibility for that instance. I stayed there 40yrs ago. The property has been impacted by the hurricanes last year, and it didn't impact my stay there - since I was Acapulco to bury my mother and most of my activities were at my other cousins' home there or around town. We did find two cockroaches in the room - but it's open air and wasn't a annoyance. Breakfast was good, but Expedia says it was free and it was hardly free. Nor was it on my corrected reservation.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo que siempre tienen eventos en cualquier temporada y todo se llena y no puedes disfrutar de las albercas además de que la grande está en reparación desde lo de el huracán.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Diana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Me parece que aun esta maltratado y requiere todavía mucho mantenimiento. Pero el personal requiere ponerse las pilas... Mal el personal, lento, no perceptivo, falta de atención y escaso...
Stayed 1 night in Apr 2026