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Krystal Beach Acapulco

3.0 star property
Family-friendly resort on the beach, with outdoor pool

Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
Food and drink
Down duvets, in-room safe, blackout curtains, iron/ironing board
Lobby sitting area
Front of property - evening/night

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Parking available
  • Bar
  • Pool
  • All-inclusive
  • Room service
The current price is AU$160
includes taxes & fees
11 June - 12 June

Explore the area

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Parque Papagayo
    ‪1 min walk‬
  • Papagayo Beach
    ‪3 min walk‬
  • Diana the Huntress
    ‪19 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

View from room

Standard Room, 2 Double Beds, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Krystal Beach Acapulco. Within steps you'll find Parque Papagayo and Galerías Acapulco. Highlights at this beachfront resort include 2 restaurants, an outdoor swimming pool and a beach bar. .The buffet restaurant, Aquamarina, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the resort's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site kids' club and Hot tub. Added amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 7 AM and noon. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Costera Acapulco resort include Papagayo Beach and La Quebrada Cliffs.
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What's nearby

  • Parque Papagayo - 1 min walk - 0.0 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km
  • La Quebrada Cliffs - 5 min drive - 4.5 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

Family-friendly resort on the beach, with outdoor pool
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco such as an outdoor pool, a children's pool and a hot tub.

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Krystal Beach Acapulco offers 400 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

Children's play area - outdoor

Hotel Emporio Acapulco

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.1 out of 5, Very good, 1,357 reviews
The price is AU$217
includes taxes & fees
11 June - 12 June
Hotel Emporio Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Spa

  • Manicures/pedicures

Accessibility

  • Lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 400 per person
  • Self-parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

What is the cancellation policy at Krystal Beach Acapulco?

Krystal Beach Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Beach Acapulco?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on 11 June 2025 start from AU$160.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Beach Acapulco?

Yep, Krystal Beach Acapulco has a self car park for MXN 250 per day.

Are there any beaches close to Krystal Beach Acapulco?

Yep, Krystal Beach Acapulco is a short 5-minute walk from Papagayo Beach. Fun beach activities include windsurfing and sailing.

Does Krystal Beach Acapulco have a pool?

Krystal Beach Acapulco has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Krystal Beach Acapulco have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Krystal Beach Acapulco?

Krystal Beach Acapulco features an outdoor pool, 1 hot tub and 2 restaurants.

What makes Krystal Beach Acapulco a romantic place to stay?

1 hot tub and ocean-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Beach Acapulco.

Is Krystal Beach Acapulco family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that Krystal Beach Acapulco is a hit with families.

Does Krystal Beach Acapulco serve breakfast?

Yeah, buffet breakfast is on offer daily from 7 AM to noon.

Is there a free airport shuttle available at Krystal Beach Acapulco?

No, Krystal Beach Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Beach Acapulco?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Beach Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Beach Acapulco?

No, pets are not allowed.

Krystal Beach Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 271 out of 1009 reviews
Rating 8 - Good. 271 out of 1009 reviews
Rating 6 - Okay. 187 out of 1009 reviews
Rating 4 - Poor. 135 out of 1009 reviews
Rating 2 - Terrible. 145 out of 1009 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Sergio

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El aire acondiconado no funciono en la habitacion, y el personal de recepción no me ayudo en anda, y buscaron una justificicacion absurda (queno no funcionaba el aire de todo el hotel) ademas me negaron la entra desde la playa al interior del hotel por llevar los pies mojados, cuando hay regaderas para quitarte la arena de la playa. en general el trato del presonal es muy MUY MALO
Stayed 1 night in Mar 2025

8/10 Good

Salomon

Travelled with partner
Liked: Cleanliness, staff & service
I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Stayed 2 nights in Mar 2025

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Armando

Stayed 2 nights in Feb 2025

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The elevators don’t work the food ugly and the service bad
Stayed 1 night in Feb 2025

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio del personal del Lobby
Stayed 2 nights in Feb 2025

4/10 Poor

Leonardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Stayed 3 nights in Jan 2025

6/10 Okay

Alex

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Maria Alejandra

Travelled with family
The room was already occupied when we arrived and the attendant Alejandro was really rude. The shower didn‘t have a courtain so the whole bathroom was wet after taking a shower. At least one of the four elevators was always unavailable. My booked a room with breakfast included and they always told me I had to pay (after checking i was told it was a mistake but three times was too much). I‘m really dissapointed because pur experience two years ago in Hotel Krystal in Puerto Vallarta was totally different.
Stayed 3 nights in Jan 2025

2/10 Terrible

Juio Cesar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

ALEJANDRO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed trapes in the elevator very bad condition in the building So much noise I the room from the street don’t have a god selling in the windows The bufet was so poor
Stayed 3 nights in Jan 2025

4/10 Poor

Maria Rogelia Nevarez de

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Blanca

Stayed 2 nights in Jan 2025

2/10 Terrible

Tania rebeca

Stayed 3 nights in Jan 2025

2/10 Terrible

JESUS IVAN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hopefully they hire more people to attend next tim

Very disappointed with the check in and check out processes. It took me 3 hours the check in and 2 hours the check out and when I tried asking for all inclusive the next morning, I had to make another line for 1 hour… terrible to waste time in your vacations. Hotel and waiters were ok but the children’s water pod was dirty and in the Tobogan no one was looking at kids safety, anyone could use it and little kids might get hurt if no security standards are set. The Oxxo was ok but if you buy something there, then you cannot eat it or drink within the hotel areas… then why is is inside the hotel?
Stayed 2 nights in Jan 2025

4/10 Poor

Juan

Travelled with family
That pool 👍

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness, room comfort
El costo es elevado, por lo que ofrece, la única ventaja es el acceso directo a la playa, por lo demás siguen recuperándose después de las tormentas
Stayed 2 nights in Jan 2025

10/10 Excellent

Liz

Stayed 2 nights in Dec 2024

6/10 Okay

Argenis

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Marco

Stayed 1 night in Dec 2024

10/10 Excellent

Rosa Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien!!!

Nos gustó mucho
Stayed 4 nights in Dec 2024

10/10 Excellent

fermin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator not working, no towels, no phone in the room ,room not nice. I order towels and they tell me in 10 mts and pass 1 hour already
Stayed 1 night in Dec 2024

2/10 Terrible

Libni Jatniel

Stayed 1 night in Nov 2024