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Krystal Beach Acapulco

Property class: 3

Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
Property video
Lobby
2 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is AU$137
includes taxes & fees
10 May - 11 May

Explore the area

View map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 2

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • Sleeps 4

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4

View all photos for Standard Ocean View

Room

Standard Ocean View

7.8 out of 10
Good
(35 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

  • 30 sq m
  • Sleeps 2

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lunamielera Vista Mar

Lunamielera Vista Mar

Lunamielera Vista Mar

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View

Family Room, Mountain View

  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Single Sofa Bed

View all photos for Suite King Mountain View

Suite King Mountain View

Suite King Mountain View

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite King Ocean View

Suite King Ocean View

Suite King Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(34 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Krystal Beach Acapulco. Within just a 10-minute stroll, you'll find popular attractions like Papagayo Beach and Condesa Beach. Highlights at this beachfront resort include 2 restaurants, an outdoor swimming pool and a beach bar. .The buffet restaurant, Aquamarina, serves international cuisine and is open for breakfast, lunch and dinner. Beach Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site kids' club and Hot tub. Added amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 7 AM and noon. There's also the convenience of self parking. .Places within a 5-minute walk of this 3-property class Costera Acapulco resort include Galerías Acapulco and Parque Papagayo.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.1 km
  • Galerías Acapulco - 2 min walk - 0.2 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 35 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Rosmar - ‬3 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Krystal Beach Acapulco

Some rates at Krystal Beach Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco such as an outdoor pool, a children's pool and a hot tub.

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Krystal Beach Acapulco offers 400 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Children’s play area – outdoor
Hotel Emporio Acapulco
Costera Acapulco
  • On private beach
  • Pool
  • Spa
  • Kids’ pool
4.2 out of 5, Very good, 1,699 reviews
The price is AU$195
includes taxes & fees
10 May - 11 May
Hotel Emporio Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 480 per person
  • Self-parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

What is the cancellation policy at Krystal Beach Acapulco?

Krystal Beach Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Beach Acapulco?

As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on 10 May 2026 start from AU$137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Beach Acapulco?

Yep, Krystal Beach Acapulco has a self car park for MXN 250 per day. A self car park is also available, for a fee.

Are there any beaches close to Krystal Beach Acapulco?

Yep, Krystal Beach Acapulco is a short 7-minute walk from Papagayo Beach. Fun beach activities include windsurfing and sailing.

Does Krystal Beach Acapulco have a pool?

Krystal Beach Acapulco has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Krystal Beach Acapulco have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Krystal Beach Acapulco?

Krystal Beach Acapulco features an outdoor pool, 1 hot tub and 2 restaurants.

What makes Krystal Beach Acapulco a romantic place to stay?

1 hot tub and ocean-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Beach Acapulco.

Is Krystal Beach Acapulco family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that Krystal Beach Acapulco is a hit with families.

Does Krystal Beach Acapulco serve breakfast?

Yeah, buffet breakfast is on offer daily from 7 AM to noon.

Is there a free airport shuttle available at Krystal Beach Acapulco?

No, Krystal Beach Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Beach Acapulco?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Beach Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Beach Acapulco?

No, pets are not allowed.

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 311 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 187 out of 1003 reviews
Rating 4 - Poor. 140 out of 1003 reviews
Rating 2 - Terrible. 145 out of 1003 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo

Stayed 4 nights in Jan 2026

10/10 Excellent

SERGIO

Stayed 1 night in Jan 2026

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, amenities
La comida estuvo bien pero puede mejorar mucho, los meseros son groseros y cuando les pides algo se tardan mucho en traerlo y a parte te lo avientan. Y para lo que costó hubiera esperado más
Stayed 2 nights in Jan 2026

6/10 Okay

Tuong

Stayed 2 nights in Jan 2026

4/10 Poor

Joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025

6/10 Okay

Aylin, CDMX

Liked: Cleanliness, amenities, property conditions & facilities
Organización
Stayed 2 nights in Jan 2026

2/10 Terrible

Jerry C., Bedford

Disliked: Cleanliness, amenities, property conditions & facilities
By far, this is one of my worst choices and a hotel that could ever stayed first aside from the service which it was average the hotel is understaffed. The elevators are not in used their borderline unsafe they continuously shutting down and many people had to take the stairs from 0 to 15 floor to basically go to the beach or go to go to the street additionally the hotel is in a complete repair is old uncapped poorly maintained and they use it only as a money pit. The parking situation is not clearly stated but we had to wait 25 minutes for Ballet parking to park the vehicle of course there’s an additional $12 a day to park the car many surprises on charges up on checking where discovered like my kids had to pay for an additional fee to stay once you’re in the check-in period you cannot stop. I will never ever stay in this hotel or recommend this hotel to nobody. The hotel is filthy. they have mold on the showers and is not kept to standards expensive the location it’s OK, but you definitely can stay in another hotel for even fraction of the price and avoid all this hassle. Take my word for it. Don’t stay in this hotel.
Stayed 2 nights in Jan 2026

6/10 Okay

Muriel

Travelled with family and small children
Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026

2/10 Terrible

Jonathan

Stayed 2 nights in Jan 2026

4/10 Poor

MARIA VERONICA

Travelled with family
Liked: Staff & service, amenities
Elevadores insuficientes. Sería bueno que desde que reservas te asignaran tu habitacion. Para reservar la cena de fin de año nunca me contestaron. Cuando llegue reservé y fue mala atencion. contest
Stayed 3 nights in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025

2/10 Terrible

Juio Cesar

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Fue la peor experiencia que he tenido en siete años que me he hospedado ahí la habitación tenía demasiadas cucarachas pedí ayuda a recepción y jamás atendieron. El aire acondicionado no servía y tampoco solucionaron ese problema.
Stayed 4 nights in Dec 2025

10/10 Excellent

GAURAV SUHAS

Stayed 3 nights in Dec 2025

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025

4/10 Poor

Claudia, Davenport Fl

Stayed 2 nights in Dec 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciónes muy comodas y agradables, nos encanto el desayuno pero las comidas no son muy buenas
Stayed 2 nights in Dec 2025

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
People tend to reserve the beach chairs all day long and none of these are available for other groups when are needed. The hotel has very strict policies on not having their waitress serving on some specific areas of the beach (in front of the hotel)
Stayed 2 nights in Dec 2025

10/10 Excellent

Brooke

Stayed 7 nights in Dec 2025

2/10 Terrible

Salatiel

Travelled with family
Disliked: Amenities, property conditions & facilities
comida muy mala calidad/ el edificio en muy malas condiciones por el precio/ elevadores que no estan ceguros/ no se puede uno meter al mar por que esta al lado un desague de drenaje/ no los recomiendo
Stayed 2 nights in Nov 2025

6/10 Okay

Rodrigo Alfonso

Liked: Cleanliness, staff & service
Room was clean and big. Pool chairs not enough for the amount of people. We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors. A/C not cool enough. Very good location.
Stayed 2 nights in Nov 2025

8/10 Good

Matthew, Grandview

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025

6/10 Okay

FRANCISCO

There are not parking in the hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Aldo

Stayed 1 night in Nov 2025

4/10 Poor

Fernando

Travelled with family and small children
Disliked: Cleanliness, amenities
Rented 2 rooms one room had no safe, no iron, no coffee maker and the AC wasnt working and the elevators. The check out process is terrible and not well organized, even though they gave us an hour extension for check out, the lines were long. Also you can not pay at the hotel with an American card.
Stayed 2 nights in Nov 2025