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Hotel Tortuga Acapulco

Property class: 3

Photo gallery for Hotel Tortuga Acapulco

Breakfast buffet
Buffet
Hallway
Poolside bar
Interior

Reviews

4.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View map
Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪8 min walk‬
  • Place, Icacos Beach
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Room

Room

  • 20 sq m
  • Sleeps 4

About the area

Acapulco

Hotel Tortuga Acapulco places you steps from Condesa Beach and within a 10-minute stroll of Diana the Huntress. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The buffet restaurant, Careyes, is open for breakfast. Other amenities include free Wi-Fi in public areas and a conference centre. There's also the convenience of valet parking. .Near this 3-property class Costera Acapulco hotel, you'll find Papagayo Beach.

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Diana Galleries Mall - 8 min walk - 0.8 km
  • Condesa Beach - 8 min walk - 0.8 km
  • Playa El Morro - 8 min walk - 0.8 km
  • Icacos Beach - 14 min walk - 1.2 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 29 min drive

Restaurants

  • ‪Sanborns Café - ‬14 min walk
  • ‪Lobby Bar Fiesta Americana Acapulco - ‬4 min walk
  • ‪La Casa de los Abuelos Galerias Diana - ‬8 min walk
  • ‪Helados Santa Clara - ‬12 min walk
  • ‪La Crespolina Fiesta Americana Acapulco - ‬5 min walk

About this property

Hotel Tortuga Acapulco

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 97 square feet (9 square metres) and includes a conference centre. An outdoor pool, tour/ticket assistance, and a picnic area are also featured at Hotel Tortuga Acapulco. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 3-star Acapulco hotel is smoke free.

  • 257 guestrooms or units
  • Conference rooms
  • 97 sq ft of conference space
  • 9 sq. m of conference space
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Tortuga Acapulco offers 257 accommodations. 20-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)
  • Valet parking on site (MXN 250 per day)
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Careyes
  • Muffin

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (97 square foot of space)
  • Meeting rooms

Outdoors

  • Picnic area

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MXN 250 per day
  • Valet parking fee: MXN 250 per day
  • Pet fee: MXN 350 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Tortuga Acapulco?

Hotel Tortuga Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Tortuga Acapulco?

Yep, Hotel Tortuga Acapulco has a self car park for MXN 250 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Tortuga Acapulco?

Yep, Hotel Tortuga Acapulco is a short 8-minute walk from Condesa Beach.

Does Hotel Tortuga Acapulco have a pool?

Hotel Tortuga Acapulco has an outdoor pool.

Is there a free airport shuttle available at Hotel Tortuga Acapulco?

No, Hotel Tortuga Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Tortuga Acapulco?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Tortuga Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Hotel Tortuga Acapulco?

There isn't one on site, but Acapulco Golf Club is a short 16-minute walk away.

Hotel Tortuga Acapulco Reviews

Reviews

4.6
Rating 10 - Excellent. 4 out of 59 reviews
Rating 8 - Good. 7 out of 59 reviews
Rating 6 - Okay. 12 out of 59 reviews
Rating 4 - Poor. 15 out of 59 reviews
Rating 2 - Terrible. 21 out of 59 reviews

5.0/10

Cleanliness

5.6/10

Staff & service

2.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Jose Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal... Sucio, no sirve el clima, recepción fatal
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

lau

Disliked: Staff & service, property conditions & facilities

Deplorable

Es un hotel muuuy descuidado, el elevador es muy inseguro, la alberca es mucho más pequeña que en las fotos, programan el aire acondicionado desde que llegas y se llevan el control, la tina no funciona no puedes llenarla, esta despostillada, te cobran 150 pesos de estacionamiento y si sacas tu auto, no respetan tu lugar, hasta que no reclamas en recepción, la realidad es que es un hotel con muchas áreas de oportunidad, tiene muy buena ubicación y una vista muy bonita, pero jamás volveré a ocuparlo.
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio, me salieron cucarachas. el mantenimiento esta terrible, la limpieza mala, estaban pelos, rastrillos y papeles de baño. estaba terrible
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desagradable experiencia

Desagradable, pague en efectivo más aparte de lo que había pagado en la empresa de viajes, por que me dieron una habitación obscura, olor a humedad vista a unas piedras y personas tomando en plena calle. Y me cambiaron a otra por una cantidad muy significativa pero como en la.empresa donde contraté este servicio no contestan los números que tiene en internet y por no perder mi reservación ni mi dinero tuve con mucho enojo aceptar, en la habitación el barandal le faltaban barrotes, los focos no prendían y nunca los cambiaron solo servían 2, olor a humedad sucio el.baño. La alberca sucia el agua muy turbia, camastros muy sucios e inservibles, todas las instalaciones en mal estado. Pero en los lrededores del hotel todo muy cerca de todos precios, 2 oxxo cerca. Muy céntrico todo. Restaurantes. Si el hotel lo arreglaran sería excelente opción.
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
El tipo de recepción de muy mala forma te atiende, y el cuarto que me tocó pésimo. No te dan mayor información y si la pides te la dan de mala gana Mal servicio de recepción y los cuartos deberían de actualizar las tele
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, room comfort

Era un hotel de primera, pero ahora no.

Lastima que este hotel era de primera. Ahora se a convertido en un hotel que no le dan mantenimiento en sus muebles y servicios.
Stayed 3 nights in Dec 2019
Verified review

2/10 Terrible

EduardoGonzalez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones muy viejas, deterioradas, no son como las fotos que presentan en la publicidad. A nuestra llegada no encontraban mi reservacion, el baño de la habitacion no estaba limpio (hasta cabellos en el wc), la caja de "seguridad" no funcionaba. Para nuestra desagracia el hotel esta justo a un antro y las noches que pasamos tuvimos que soportar el escándalo hasta las 4 o 5 a.m.
Stayed 2 nights in Oct 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pésimo... Sus instalaciones están demasiado descuidadas y no tienen aire acondicionado
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

MAYRA

Disliked: Property conditions & facilities, room comfort
Hola solo tuvimos un problema se descompuso el aire acondicionado del hotel y tuvimos que pedir ventiladores. El hotel está muy descuidado.
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

HUGO

Disliked: Cleanliness, amenities, property conditions & facilities
las imágenes que muestra son de 30 años atrás por que nada que ver con el hotel. de los 3 elevadores solo sirve 1 y es de terror ,si llueve ninguno sirve, no para en todos los pisos jajajajaja. los barandajes están despegados . se supone el restaurante es en medio del hotel cosa que no es así por que no dan servicio y el de afuera no tiene clima solo sirve 1 ventilador. en la habitación solo tienen 7 canales de tele abierta la tele es de bulbos. la cama es de piedra igual que el colchón . en fin el hotel es bueno por que esta frente a la zona de antros ,si van en plan de solteros o pareja esta bien para dormir pero plan familiar es una tortura.
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal servicio y descuidado falta mantenimiento no hay suficiente aire acondicionado y no hay WiFi
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Todo me gustó los establecimientos estas bien uvicados
Stayed 2 nights in May 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Esta muy deteriorado el precio no corresponde con el lugar....Las fotos publicitarias son engañosas
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin elevador me hospedaron en el piso 6, sólo sirvió cuando llegué, muy sucias las instalaciones, lo modesto no quita la limpieza.
Stayed 1 night in Mar 2019
Verified review

4/10 Poor

Cuauhtémoc

Disliked: Staff & service, property conditions & facilities, room comfort

No me vuelvo a hospedar en este hotel

No había toallas suficientes, no servía el elevador, no funcionaba bien la calefacción y mucho ruido
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
la ubicación buena, pero lo han descuidado mucho, elevador que no sirve.
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Lala

Disliked: Cleanliness, property conditions & facilities, room comfort
Deberían remodelar el hotel, tiene buena ubicación pero está muy descuidado
Stayed 1 night in Nov 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
Stayed 2 nights in Nov 2018
Verified review

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con goteras y muy sucio. El personal muy grosero. Realmente lo peor de Acapulco.
Stayed 4 nights in Oct 2018
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Muy mal Tortuga

El hotel esta en total decadencia, instalaciones muy viejas y muy inferior para el precio q cobran , el elevador pesimo, cualquiera dia les da un susto, el gran problema el aire acondicionado, nunca enfrio y con los demas inquilinos platicando coincidimos que es el gran problema, los mismos trabajadores del hotel dicen q el dueño ya no le quiere meter dinero, el agua de baño con muy buena presion, taza del baño, parece los q usan en los baños publicos o terminales de autobuses, nunca regresare a menos q me cobren 100 pesos por noche y creo q aun asi lo pensaria, pesimo pesimo pesimo...
Stayed 2 nights in Nov 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espantoso el hotel Nada que ver con las fotos que vienen en expedia Feo Caro Sucio
Stayed 2 nights in Nov 2018
Verified review

2/10 Terrible

Yunuet Monroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomiendo

Mal servicio, quería no opinar mal del hotel pero no hay forma de defenderlo. Las personas que atiende no son muy amables pero en general el hotel necesita mucho mantenimiento, los cuartos huelen a humedad, los baños no están en buenas condiciones, la cama no está limpia, los muebles se ven desgastados. No lo recomiendo y menos si cambio en plan familiar.
Stayed 1 night in Nov 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA VERDAD MUY MAL EL SERVICIO, LA HABITACIÓN CARECÍA DE LO INDISPENSABLE, NUNCA ME HABÍA PASADO ESTO EN NINGÚN HOTEL EN DONDE ME HE HOSPEDADO, Y BAYA QUE ME HE HOSPEDADO EN MUCHOS . .
Stayed 3 nights in Oct 2018