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Hotel Elcano Acapulco

Property class: 3.5

Photo gallery for Hotel Elcano Acapulco

A hotel with a pool surrounded by palm trees and lounge chairs.
A seafood platter with various dishes and drinks on a wooden table at a beach.
A multi-story hotel with balconies on each floor, illuminated by interior lighting.
A balcony with a white wicker chair, a small table with a vase of flowers, and a colorful book. The balcony overlooks a beach with a view of the sea and distant buildings.
A seaside dining area with a table set for two, overlooking the sea and a coastal town.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Av del parque y las palmas S/N, Acapulco, GRO, 39690
  • Place, Acapulco Golf Club
    ‪1 min walk‬
  • Place, Icacos Beach
    ‪5 min walk‬
  • Place, Acapulco Convention Center
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬

Room options

View all photos for Studio, 1 King Bed

A hotel room with a bed, a desk, a chair, a table with flowers, a ceiling fan, a view of the sea, and a balcony with curtains.

Studio, 1 King Bed

7.8 out of 10
Good
(20 reviews)
  • Ocean view
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a balcony with a view of the sea, a desk, and a television.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(20 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds

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  • Pool
  • Spa
  • Parking included
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The price is AU$220
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About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Hotel Elcano Acapulco. Within steps you'll find Acapulco Golf Club and Icacos Beach within a short 5-minute stroll. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Bambuco, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site kids' swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. Buffet breakfast is available at weekends between 8:00 AM and noon. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Costera Acapulco hotel include Diana the Huntress and La Quebrada Cliffs.

What's nearby

  • Acapulco Golf Club - 1 min walk - 0.1 km
  • Icacos Beach - 5 min walk - 0.5 km
  • Acapulco Convention Center - 10 min walk - 0.9 km
  • El Rollo Acapulco - 12 min walk - 1.0 km
  • Diana the Huntress - 9 min drive - 2.3 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 29 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪La Mansión - ‬3 min walk
  • ‪El Jaguar - ‬2 min walk
  • ‪Forza Italia - ‬5 min walk
  • ‪Restaurante Bugambilias - ‬7 min walk

About this property

Hotel Elcano Acapulco

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with complimentary cabanas. After a day at the beach, enjoy amenities at Hotel Elcano Acapulco such as an outdoor pool and a children's pool.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 180 guestrooms or units
  • 9 levels
  • Conference rooms
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Elcano Acapulco offers 180 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Premium cable televisions are provided.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Pool
  • All-inclusive available
  • Kids’ pool
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,101 reviews
The price is AU$137
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekend buffet breakfast available 8:00 AM to noon for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bambuco
  • El Timon

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • On the bay
  • On the beach
  • Pool loungers

More

  • 1 building
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with premium cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property will be closed from 20 December 2023 to 19 December 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Elcano Acapulco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 for adults and from MXN 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Elcano Acapulco
Elcano Hotel
Hotel Elcano
Hotel Elcano Acapulco
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Elcano
Hotel Elcano Acapulco Hotel
Hotel Elcano Acapulco Acapulco
Hotel Elcano Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Elcano Acapulco?

Hotel Elcano Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Elcano Acapulco?

Yep, Hotel Elcano Acapulco has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Elcano Acapulco?

Yep, Hotel Elcano Acapulco is a short 4-minute walk from Icacos Beach. Fun beach activities include body boarding.

Does Hotel Elcano Acapulco have a pool?

Hotel Elcano Acapulco has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Hotel Elcano Acapulco family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hotel Elcano Acapulco is a hit with families.

Does Hotel Elcano Acapulco serve breakfast?

Yeah, buffet brekkie is served at weekends between 8:00 AM and noon.

Is there a free airport shuttle available at Hotel Elcano Acapulco?

No, Hotel Elcano Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Elcano Acapulco?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Elcano Acapulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Elcano Acapulco?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Elcano Acapulco?

There isn't one on site, but Acapulco Golf Club is a short 1-minute walk away.

Hotel Elcano Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Great visit will be coming back
Stayed 9 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great location and service were excellent.
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed a few times at this hotel because it's clean,beds are comfortable every employee is very friendly and polite.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Lovely hotel. Wonderful views
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

HOTEL EL CANO

beautiful property, great service
Stayed 7 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
i liked the space of the rooms and the view from the balcony.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs to be updated. Staff was excellent in restaurants, poolside and housekeeping.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9 days vacations

A really great place to stay, and enjoy a wonderful vacations. Very clean, All the employees are friendly very good costumer attention. I recommend this hotel 100%. And definitely my next time in Acapulco I am going back with them.
From my room
Amazing view
From the bar a delicious mojitoa
A night view of the bahía, from my room
Stayed 9 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage uniqueness of the property and the people
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice with great views but was in need of a fresh painting
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like ubication
Stayed 9 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything is very good, staff are very friendly,just the shower head in the bathtub and the faucet in the sink wasn't working properly.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 1 night in Jun 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air conditioners need to be updated and bathrooms very out dayed
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Ok
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sorry to say I dont think I will ever go back to that hotel. The price -value is terrible... Poor amenities, no customer service, the bed.. Ouful. Room service prices way high... No. No it was incredible.
Stayed 4 nights in Nov 2022
Verified review

6/10 Okay

Liked: Cleanliness
A/c weak. No pen and paper in room. No menu in room. Menu on TV but hard to access. Key card didn’t work. Great view. Expensive for what you get
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Location is close to sre. Good view. Ice is free. Food and drink is outrageously expensive. Boring location. I reserved a taxi for 4 am to take us to the airport because our flight was at 6:15 am and taxi never showed up. Room is super old and aircon leaked 2 liters of water one night. Room service for cleaning is unprofessional. They knock once and barge right in. Staff is friendly. Everyone acknowledges you. Elevator is on the edge of breaking down. Coffee good. Too many negatives.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, solo considero muy elevado el precio en alimentos y bebidas
Stayed 2 nights in Oct 2023