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Hotel Aristos Acapulco

3.0 star property
Family-friendly hotel with 2 outdoor pools and 24-hour front desk

Photo gallery for Hotel Aristos Acapulco

View from property
View from property
Lobby sitting area
Front of property - evening/night
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenida Pozo del Rey 73, Acapulco, GRO, 39390
  • Playa Caleta
    ‪14 min walk‬
  • Playa Caletilla
    ‪19 min walk‬
  • La Quebrada Cliffs
    ‪3 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, Street View

Standard Room, Street View

Standard Room, Street View

Highlights

Air conditioning
TV
Sofa bed
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
Pet friendly
  • 29 sq m
  • Sleeps 2
  • 2 Double Sofa Beds OR 1 Queen Bed

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

Highlights

Air conditioning
TV
Sofa bed
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
Pet friendly
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard

View from property

Room Standard

  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Room Standard With Sea View

Interior

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Hotel Aristos Acapulco. Within a 20-minute stroll, you'll find Playa Caleta and Playa Caletilla. Highlights at this hotel include 2 outdoor swimming pools and a restaurant. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Added amenities include a children's swimming pool, a garden and a picnic area. There's also the convenience of self parking. .Places within a 30-minute walk of this 3-property class Acapulco Tradicional hotel include Playa La Roqueta and Playa Manzanillo.

What's nearby

  • Playa Caleta - 14 min walk - 1.2 km
  • Playa Caletilla - 19 min walk - 1.6 km
  • Sinfonía del Mar - 3 min drive - 2.3 km
  • La Quebrada Cliffs - 3 min drive - 2.7 km
  • Zocalo - 4 min drive - 3.0 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 47 min drive

Restaurants

  • ‪Playa Caleta - ‬17 min walk
  • ‪Restaurante Maria Bonita y la Roqueta - ‬16 min walk
  • ‪La Cabaña - ‬14 min walk
  • ‪El Navegante - ‬15 min walk
  • ‪Restaurant & Mariscos Caletilla - ‬15 min walk

About this property

Hotel Aristos Acapulco

Family-friendly hotel with 2 outdoor pools and 24-hour front desk
There's a restaurant on site. WiFi is free in public spaces. Hotel Aristos Acapulco offers its guests 2 outdoor swimming pools and a children's pool. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Hotel Aristos Acapulco. Parking is available for a fee.

This 3-star Acapulco hotel is smoke free.

  • 120 guestrooms or units
  • 11 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • 1 conference room
  • Dining venue
Hotel Aristos Acapulco offers 120 air-conditioned accommodations with complimentary bottles of water and free toiletries. Televisions come with satellite channels. Bathrooms include a shower. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per night)

Food and drink

  • A restaurant

Restaurants on site

  • MAR DE CRISTAL

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room sofa bed
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per day, plus a one-time cleaning fee of MXN 500
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MXN 50.00 per night
  • Pet fee: MXN 300 per pet, per day plus a one-off MXN 500 cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aristos Complex More
Aristos Complex More Acapulco
Aristos Resort Complex & More
Aristos Resort Complex & More Acapulco
Resort Complex
Aristos Resort Complex More Acapulco
Aristos Resort Complex More
Aristos Acapulco
Majestic Del Aristos Acapulco
Hotel Aristos Acapulco Hotel
Hotel Aristos Acapulco Acapulco
Hotel Aristos Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Aristos Acapulco?

Hotel Aristos Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Aristos Acapulco?

Yep, Hotel Aristos Acapulco has a self car park for MXN 50.00 per night.

Are there any beaches close to Hotel Aristos Acapulco?

Yep, Hotel Aristos Acapulco is a short 14-minute walk from Playa Caleta.

Does Hotel Aristos Acapulco have a pool?

Hotel Aristos Acapulco has 2 outdoor swimming pools and a kids' pool.

Is Hotel Aristos Acapulco family-friendly?

You bet! With amenities such as a children's pool, a playground and a corner/local shop, it's no surprise that Hotel Aristos Acapulco is a hit with families.

Is there a free airport shuttle available at Hotel Aristos Acapulco?

No, Hotel Aristos Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Aristos Acapulco?

Yep, you can grab a meal at Hotel Aristos Acapulco's onsite restaurant.

What time are check-in & check-out at Hotel Aristos Acapulco?

Check-in begins at 3 PM. Check-out time is 1 PM.

Hotel Aristos Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 50 out of 195 reviews
Rating 8 - Good. 59 out of 195 reviews
Rating 6 - Okay. 41 out of 195 reviews
Rating 4 - Poor. 21 out of 195 reviews
Rating 2 - Terrible. 24 out of 195 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
No wifi in the rooms only in the large lobby! It is a large hotel and the restaurant is not good! The food is for Mexicans only. Large families by the bus load with their screaming kids come on weekends. Taxi needed to go to downtown Acapulco.
Stayed 4 nights in Jan 2020

4/10 Poor

Xavier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

The hotel needs love and care

On the First room we found roaches, the hotel personnel was ashamed and decided to change us to another room “with a bay view” but the A/C didn’t work. We asked for help from the technician and there were “no more rooms available” and no technician. The hotel needs some love and extra care.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Old Acapulco Bay view

Clean and simple. With a nice view of the bay, located at old Acapulco, with no acces to the beach. Near La Marina and Scuba Centers. Clean and simple, breakfast buffet (cheap) don’t expect a lot.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing that property is very old location is very dark at night and very duty Good staff
Stayed 2 nights in Dec 2018

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Needs improvement!

The hotel needs a lot of work. My room had missing lightbulbs, the headshower was broken. I asked for another towel, but I never got it. The AC was noisy. I wouldn't recommend.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

disappoint

The place didn't look nearest close to what it shows on pictures
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Quiet

Internet only on lobby. Located away from main tourist area with nice view

8/10 Good

Lloyd, Mundo

Desayuno para 4

If they just add breakfast this place wound be 4 stars, all the way

6/10 Okay

nessajam

Liked: Staff & service
Disliked: Room comfort

ok. safe.

Price was great. I felt safe none of the staff looked shady to me. the lock on the door was useless, but nothing was stolen. They do offer free lock boxes. Money saved on hotel was spent on fun.....my 1 and 7 year old loved it they got to practice their Spanish. If you like fancy this is not the hotel for you. it was farfrom entertainment but once we took the bus all was fine just keep in mind they are Mexican buses not American they drive fast keep your kids close.

2/10 Terrible

susana, sso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible and no internet in the rooms

No phones no internet no cribs no microwave no fridge

2/10 Terrible

Phil, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

I booked this hotel thinking that it looked nice and was priced very cheap. When I arrived in Acapulco, I realized that the location wasn't very good. I tried numerous times to call the hotel and cancel the reservation, knowing that I would be charged a cancellation fee of one night. I was never able to reach the hotel and therefore they considered my reservation a no-show and charged me the full amount (3 nights). I fought with hotels.com afterwards to contact the hotel for me. I was told repeatedly by customer service that they were also not able to reach the hotel, confirming my point. I am unsure if they were able to be reached in the end or not, but I was not refunded any of the cost by the hotel. Please do not support this business!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It only has good views (if you have them)

The hotel is really old. The room is not confortable at all. It really needs a deep refurbishment. It has nice views if you book a room to the bay. It has nothing around and it's on a hill, so if you go by foot get ready to get tired.

4/10 Poor

Ron, Acapulco

Disliked: Staff & service, property conditions & facilities, room comfort

not as advertised

vertical blinds instead of curtains 6am you wake up thinking its noon, no bar/lounge no restaurant as advertised, says internet in rooms but it only in the hotel lobby, only thing good about this hotel is the views, only one restaurant that you can walk to and they only sell tacos, hard to get taxi when needed

4/10 Poor

Aaron, Edmonton

Try to stay somewhere else if possible.

They showed us to our room and it had not been cleaned and the mattresses were bare. I asked them to clean our room and they said it would take an hour, we told them this was unacceptable as we were on the bus all night,were tired and needed a room now, they reluctantly showed us to another room. Although this was was cleaned many things were broken, everything was outdated, and the bedding looked like it came from a birds nest or something. The going rate for this room is $140 USD per night the only reason we tolerated it at all was because we got a good rate from hotels.com. Even with the great price,if we had to stay more than one night I don't think we would have. I agree with some of the other. Moments when they say that their surprised that this site would even advertise this place on here. It's hard to find a room in aculpoco but avoid this one if you can.

2/10 Terrible

manuel, edmonton-alberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hever show up.

I have no comments about it. I was never there. I couldn't travel because of Acapulco's situation. It is really sad that you are asking for a review when you even knew I was never there. It says lots about the way you follow customers showing up. The only thing I can say is that it will be good hearing anything about why customers like me never were there. You people knew that ACAPULCO wasn't ready to attend tourist at this time because of its infrastructure situation after the storms that badly hit the city. You even knew that there were so many healthy issues preventing people to go there, not saying anything about your own people that don't even have water supplies for their dayly use. Anyway, I have no comments about the service at this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

CURTIS, KINGSVILLE, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel should not be advertised on expedia!!!!

I checked-in and realized there was no way I was staying one night at this hotel. First off, it was advertised as a full service hotel with restaurant and bar. Not true!!! Second, the elevator didn't work properly. Third, mold in the shower and room was very small with no place to hang things and settle in. Bottom line this is no vacation hotel. I'm asking for my money back and will go to court to fight this if I have to.

6/10 Okay

Ukizz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Habitaciones muy básicas, el aire acondicionado ya muy viejo así que hace mucho ruido, en la alberca no ofrecen servicio de toallas ni bebidas
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Stayed 2 nights in Feb 2025

6/10 Okay

Mitzi

Travelled with family and small children
Liked: Cleanliness, staff & service
Es un lugar bastante tranquilo, bonito, amplio. Está algo lejos de la playa
Stayed 2 nights in Feb 2025

10/10 Excellent

Ricardo Felipe

Stayed 2 nights in Feb 2025

10/10 Excellent

Adrián

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Muy económico todo
Stayed 4 nights in Feb 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar!!! Sus habitaciones cumplen con lo necesario para pasar la noche, tienen buffet en las mañanas a un costo accesible, las albercas están en buenas condiciones, las habitaciones tienen buen aire acondicionado, lugares para realizar diversas actividades lúdicas como ajedrez gigante o billar. Se pueden realizar eventos. La comida está muy rica, tienen elevadores, uno dedicado para las habitaciones y el otro tiene el acceso a la alberca. La limpieza es muy buena! Tienen cajas de seguridad por si necesitan guardar algo y cuando limpian el cuarto dan algunas botellas de agua. Algunas veces, si te encuentras en el lobby, llegan a regalar pequeñas paletas de hielo. De igual manera, el trato que dan es muy bueno! A mejorar: Lo malo es que aún no cuentan con internet en habitaciones, solo en el lobby No cuentan con un minibar o pequeño refrigerador en los cuartos Que deberían contar con una tienda tipo Oxxo dentro o cerca del hotel, debido a que por su ubicación las tiendas quedan muy lejos. Las calles cerca del hotel no tienen mucha iluminación Sería bueno tener alguna isla o bar donde vendan bebidas, como café, refrescos, alcohol, etc. La mayor parte del día. Y que en algunos lugares del comedor abundan algunos bichitos molestos. Pero en general es un gran hotel en el cual te llevas una gran experiencia y un buen trato! La verdad volvería a ir c:
Stayed 3 nights in Jan 2025

10/10 Excellent

Erick

Stayed 2 nights in Jan 2025