This is my review from Trip Advisor... Slice of heaven! I'm glad I succumbed to booking at the Sofitel Mumbai BKC as a treat for my family and me. The hotel is grand and luxurious, and so is the service. I read a couple of reviews that mentioned the service wasn't great. But my experience has been anything but that. The service is genuinely warm and friendly. Go the extra bit a book a room that gives you access to Club Millesime. You won't regret it. High Tea in the afternoon and drinks at night. What made my experience here even better is getting to know Steven Mendonsa. He and his team do a bloody brilliant job at Club Millesime and go out of their way to make you feel special. This is not just professional service, it's warm and infectious. It's something that's sorely lacking from a lot of their western hospitality counterparts and makes me wonder, why can't it be so? It's not hard to treat people with kindness. 5 star hotels can feel the same with the various services they offer. What sets them apart is genuine customer service. This place, and in particular, Steven and his crew have it in spades. There aren't any pictures as you can't capture great service in an image. You have to come here experience it.

The staff are lovely and the hotel is very well located. The buffet breakfast was very good and catered to all tastes. We also ate in the hotel restaurants most nights and they were very good. I will stay again on my next visit to Mumbai

Great property. Helpful staff. Great food. Expensive though. On the side of a very busy road. In a very busy area. Not safe to go out during night. Hotel itself is great. Facilities are good. Restaurants are great. Customer service is also good.

A different 5 star experience than we are used too. Staff especially reception are a bit immature and slow. Bed in Grand Heritage room was rock hard. Do not choose this room if you are after a nice soft bed.Internet expensive no free wi fi, and laundry and restaurants over priced but both well done. All in all a decent experience but would not stay there again.

Loved the service but I did stay on a club floor. From the wonderful foyer filled with flowers, to the room service, concierge was great to front door staff who facilitated my Uber driver, and were so helpful on how to get to markets. Varq and Wasabi were top class restaurants.

This is my review from Trip Advisor... Slice of heaven! I'm glad I succumbed to booking at the Sofitel Mumbai BKC as a treat for my family and me. The hotel is grand and luxurious, and so is the service. I read a couple of reviews that mentioned the service wasn't great. But my experience has been anything but that. The service is genuinely warm and friendly. Go the extra bit a book a room that gives you access to Club Millesime. You won't regret it. High Tea in the afternoon and drinks at night. What made my experience here even better is getting to know Steven Mendonsa. He and his team do a bloody brilliant job at Club Millesime and go out of their way to make you feel special. This is not just professional service, it's warm and infectious. It's something that's sorely lacking from a lot of their western hospitality counterparts and makes me wonder, why can't it be so? It's not hard to treat people with kindness. 5 star hotels can feel the same with the various services they offer. What sets them apart is genuine customer service. This place, and in particular, Steven and his crew have it in spades. There aren't any pictures as you can't capture great service in an image. You have to come here experience it.

The staff are lovely and the hotel is very well located. The buffet breakfast was very good and catered to all tastes. We also ate in the hotel restaurants most nights and they were very good. I will stay again on my next visit to Mumbai

Stayed couple of nights as family and enjoyed the stay