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The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Property class: 3

Photo gallery for The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Room
Property video
A multi-story hotel with balconies, a sign indicating it's a hotel, and a bicycle parked outside.
A dining table with plates of food, a glass of water, and a basket of bread.
A room with a bed, a lamp, and a view of a mountain.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Business services
  • Bar

Explore the area

View map
Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Single Beds

A bedroom with a large bed, a desk with a chair, a sofa, and a window with curtains.

Deluxe Double Room, 2 Single Beds

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 2 Single Beds

A bedroom with a bed, wooden headboard, bench, curtains, and a window.

Superior Double Room, 2 Single Beds

8.0 out of 10
Very good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

A hotel room with a bed, desk, chair, TV, and a bathroom with a shower and toilet.

Standard Double Room

9.4 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Zermatt

At The Phoenix Fitness Hotel & free Spa Access at Alpen Resort you'll be within just a 5-minute stroll of Zermatt-Matterhorn Ski Paradise and within 20 minutes of Zermatt-Furi Gondola. Highlights at this hotel include free buffet breakfast and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has express check-out. Additionally, you'll find ski storage, tour/ticket assistance and multilingual staff. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of train pick-up service. .Places in the area of this 3-property class Zermatt hotel include Sunnegga Ski Resort and Matterhorn Glacier Ride.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 19 min walk - 1.6 km
  • Zermatt-Furi Gondola - 19 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Harry's Ski Bar - ‬8 min walk
  • ‪Restaurant Derby - ‬9 min walk
  • ‪Manud - ‬8 min walk
  • ‪Snowboat - ‬5 min walk

About this property

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A fitness centre, multilingual staff, and ski storage are also featured at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort. A train station pick-up service and a train station drop-off service are available for a fee.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offers 27 accommodations with espresso makers and a safe. Beds feature down duvets. 40-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/aeroplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2009
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:30 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

What is the cancellation policy at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does The Phoenix Fitness Hotel & free Spa Access at Alpen Resort serve breakfast?

You bet, complimentary buffet brekkie is available daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

No, The Phoenix Fitness Hotel & free Spa Access at Alpen Resort does not offer an airport shuttle service.

What time are check-in & check-out at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Cats and dogs are welcome at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 34 out of 37 reviews
Rating 8 - Good. 2 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very clean rooms, nice breakfast options, highly recommend!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. Very friendly staff. Clean. Great location and ammentites.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with two balconies, both with Matterhorn view! The room was clean, the bed linen was so nice to sleep in - AND there was a bathtub. The staff and the receptionist was very sweet and helpful with routes and so on! Furthermore, free spa at the nearby hotel with outdoor jacuzzi. Very nice breakfast.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方がおすすめのお店を教えてくれたり、気さくな方でした。なにより提携先のスパ、サウナ、温泉風を無料で利用できたのがよてもうれしく、ハイキングの疲れを癒すことができました。水着を持ってくことをおすすめします、私たちは現地で買ったのでとても高かったです。 夜間はスタッフ不在のためカードキーで入ることになりますが、設定がうまくできておらず入れませんでした。幸いスタッフがまだいたので対応してくれ、命からがらベッド確保できました。朝食も種類豊富でとても美味しかったです。マッターホルンも部屋のバルコニーからみることができ、素敵な滞在になりました。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber Zimmer
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル内は客室や食堂まで全てキレイで清潔でした バスルームは広く、タオルも豊富でバスタブは快適です 部屋は二人掛けと一人用ソファーがあり､ゆったり寛げます 部屋の壁は２面が床までの大きな窓で明るく、3泊とも気持ち良い滞在になりました
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles bestens zu unserer vollen Zufriedenheit
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
많은 좋은 후기들을 보고 hotels.com을 통해 Hotel Phoenix를 예약했고, 선결제를 했다. 도시세 16프랑은 현장 결제했다. 객실은 훌륭했다. 시차 문제로 8시에 잠들었는데, 밤 10시 반에 한국의 신용카드 회사로부터 전화가 왔다. 신용 카드가 316프랑 부정사용되었을 것 같다는 것이었다. Alpen resort&spa에서 온라인 결제 되었다고 했다. 혼란스러웠다. 내 평생 단 한 번의 카드 사고가 떠오르면서 몹시 당황했다. 정확히 20년 전 2006년 6월 스위스 여행 때 스위스 국철 SBB와 북유럽을 기반으로 하는 유명 호텔 딱 2곳에서만 신용카드를 사용했는데, 그 직후 중동 지역에서 내 카드가 결제되었던 사고였다. ㅡ35년 간 신용 카드를 사용하면서 딱 2번의 카드 사고가 하필이면 두 번 다 스위스라니! ㅡ 정신을 가다듬고 휴대폰과 이메일 기록 등을 살펴보고 종합해봤다. 아마도 내가 이미 선결제한 Hotel Phoenix의 숙박비를 Alpen resort & spa라는 곳에서 이중 결제한 것으로 추정되었다. 호텔 프론트에 가서 얘기했더니, 그 직원도 의아해하며 체크해보겠다고 했다. 체크 후 그는 선결제되었던 숙박비가 방금 다시 결제된 것이 맞는다는 것이었다. Hotel Phoenix와 Alpen resort & spa 는 동일한 회사라고 했다. 그는 걱정하지 마라, 내일 이중 결제 건을 취소해준다고 했다. 늦은 시간이라 결제 취소가 안 된다고 했다. ㅡ늦은 시간에 결제는 되지만, 취소는 안 됨!!! :) ㅡ 나의 서툰 영어에 대해 그는 나름 노력하고 성의를 보였지만, 미안하다는 한마디는 없었다. 다음날 아침의 직원은 그 사실을 모르고 있었고, 내가 요청한 후, 그녀는 기록을 검토하고, 취소 절차를 밟았다. 내가 요청해서 취소 기록 증명을 받았다. 그녀도 미안하다는 간단한 한마디는 없었다. 아마도 그들의 태도로 보아 그건 자기가 한 일이 아니다는 뜻 같았다. 그러나 그 회사의 누군가가 한 일이 아닌가? 그 일이 있던 밤에 나는 자다 깨서 당황하고 그 일을 처리하느라 다시 잠들기 힘들었다. 편안한 숙박을 제공해야하는 호텔에서 일어난 일이다. 나중에 인터넷을 검색해보고 추정하건대, 그 호텔은 최근에 소유주가 바뀐 것 같았다. 그래서 이전의 후기들이 말했던 그런 분위기가 아니었던 것 같다. 두 가지 문제를 지적한다. 첫째, 이런 이중 결제가 일어나는 시스템을 고쳐야한다. 둘째, 직원들은 나름 업무를 보고는 있었지만 일반적인 호텔 직원들의 태도는 아닌 것 같다. 딱딱한 사무원들의 태도다. 그리고 왜 그 간단한 I am sorry 또는 We are sorry 한마디를 안 하는가? 이 문제들을 개선해서 훌륭한 호텔이 되기를 바란다.
Stayed 2 nights in Jul 2026