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Hotel Excelsior

3.0 star property
Comfortable hotel, walk to Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Excelsior

Exterior
Exterior
Double Room, Balcony (South)
Restaurant
1 bedroom, minibar, in-room safe, desk
Reviews
9.4

Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • RestaurantRestaurantRestaurant

Explore the area

Map
Hofmattstrasse 38, Zermatt, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt-Furi Gondola11 min walk
  • Popular LocationSunnegga Ski Resort20 min drive

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

10/10 Exceptional

Highlights

Heating
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
Daily housekeeping
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

10/10 Exceptional

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View

Suite, Mountain View

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Separate bath and shower
Private bathroom
Minibar
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room (North)

Double Room (North)

Double Room (North)

10/10 Exceptional

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

10/10 Exceptional

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

8.3/10 Very good

Highlights

Heating
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
Daily housekeeping
Desk
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South)

Double Room, Balcony (South)

8.8/10 Excellent

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
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About the area

Zermatt

Hotel Excelsior places you steps from Zermatt-Matterhorn Ski Paradise and within a short 5-minute stroll of Zermatt - Furi. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .Ex Bar is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. .Sights in the area of this 3-property class Zermatt hotel include Matterhorn Glacier Ride and Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn Museum - 3 min walk
  • Zermatt–Sunnegga Funicular - 5 min walk
  • Zermatt-Furi Gondola - 11 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Walliserkanne Zermatt - 3 min walk
  • Brown Cow - pub - 3 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 3 min walk
  • Harry`s Ski Bar - 1 min walk
  • Restaurant Bar Manud - 2 min walk

About this property

Hotel Excelsior

Comfortable hotel, walk to Zermatt-Matterhorn Ski Paradise
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, ski storage, and a garden are also featured at Hotel Excelsior.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Excelsior offers 25 accommodations with minibars and a safe. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/aeroplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Excelsior?

Hotel Excelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Excelsior?

As of 1 June 2024, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 2 June 2024 start from AU$331.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Excelsior serve breakfast?

Yep, our visitors speak well of the free buffet breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Excelsior?

No, Hotel Excelsior does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Excelsior?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Excelsior?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 97 out of 134 reviews" "
Rating 8 - Good. 33 out of 134 reviews" "
Rating 6 - Okay. 3 out of 134 reviews" "
Rating 4 - Poor. 1 out of 134 reviews" "
Rating 2 - Terrible. 0 out of 134 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, well located
Excellent location, easy walk everywhere. Comfortable and included breakfast was very good. Bed was firm and comfortable. Only one complaint- hot water in shower fluctuates between hot, cold and warm. I would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great service and they have a shuttle.
Stayed 1 night in Dec 2023

10/10 Excellent

Irfan

Travelled with family
Liked: Amenities
Good location
Stayed 2 nights in Nov 2023

10/10 Excellent

Leah Czarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Matterhorn View
Perfect place inside Zermatt, it's near everything. I got my perfect shot of the sunrise over the Matterhorn.
I woke up to this on 9/28/23 AM
Stayed 1 night in Sep 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great for 3 people. It even had a sliding divider. Bathroom is big. Breakfast is excellent as well. Overall great experience
Stayed 2 nights in Oct 2023

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great room! Loved the space and the view was spectacular! Staff and breakfast were great!
Stayed 1 night in Sep 2023

8/10 Good

TONY H

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of Matterhorn from room
Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023