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Hotel Derby

3.0 star property

Photo gallery for Hotel Derby

Front of property
Apartment (Bellevue) | Living area
Local cuisine, al fresco dining
Family Double Room (Arve Plus 2 - Kajütenbett)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Room service

Explore the area

View map
Bahnhofstrasse 22, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Double Room Single Use, 1 Bedroom (Arve)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double Room Single Use, 1 Bedroom (Arve)

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (Arve)

Double Room (Arve)

Double Room (Arve)

9.8 out of 10
Exceptional
(27 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (Arve)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room (Arve)

9.4 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 35 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Single Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

9.8 out of 10
Exceptional
(17 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area

Standard Apartment, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 115 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

About the area

Zermatt

Hotel Derby puts you in the heart of Zermatt, within steps of Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Highlights at this hotel include in-room free WiFi, balconies and heated floors. .At the hotel's restaurant, you can grab a bite to eat. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .In the area of this 3-property class Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km

Getting around

  • Zermatt Gornergratbahn Station - 2 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Hotel Derby

There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby.

This 3-star Zermatt hotel is smoke free.

  • 28 guestrooms or units
  • 3 levels
  • Built in 1945
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Hotel Derby offers 28 accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1945
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 for adults and from CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Derby?

Hotel Derby offers free cancellation on select room rates. Check out the cancellation policy for more info.

What makes Hotel Derby a romantic place to stay?

Al fresco dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Derby.

Does Hotel Derby serve breakfast?

Yeah, buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Derby?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Derby?

Yep, you can grab a meal at Hotel Derby's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Hotel Derby?

Check-in begins at 3:30 PM. Check-out time is 10:00 AM.

Are pets allowed at Hotel Derby?

Dogs are welcome at Hotel Derby, with food and water bowls on offer.

Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 372 reviews
Rating 8 - Good. 61 out of 372 reviews
Rating 6 - Okay. 14 out of 372 reviews
Rating 4 - Poor. 3 out of 372 reviews
Rating 2 - Terrible. 8 out of 372 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Janey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was limited compared to the offering of other hotels in the area and the yoghurts were warm. The dinner meal at the restaurant was average, especially for the cost. The room was clean and tidy and perfectly sufficient but our bathroom had a frosted glass door and there was a pulsing light on the heated towel rack that glowed through the glass door and drove me crazy most of the night. In the end I had to pile towels up against it to try to block it out and sleep. I would stay here again if I could stop the pulsing light in the bathroom as the room was fine and proximity to the train station was great too, but would not eat there again.
Stayed 1 night in Jan 2026

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything. Breakfast was continental only but good enough variety. Room and balcony were excellent with a beautiful view.
View from the balcony
Stayed 1 night in Nov 2025

10/10 Excellent

Zhizheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night
Stayed 1 night in Oct 2025

10/10 Excellent

Kin Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location, enjoyed 3 nights stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rick and Sue

The hotel was great. Location was perfect. 2 minute walk from the train station in the heart of town. Kristian’s at the front desk was very nice and extremely helpful. Would highly recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a view of the Matterhorn which was spectacular. Enjoyed the restaurant on the premises, food was delicious. Was within walking distance from train station which was a plus. Accommodations were great. Wish we had more time in Switzerland to explore more.
Stayed 1 night in Sep 2025

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice remodeled hotel in a perfect location. The room was clean and quiet with the windows closed. Darling patio. The receptionist was very nice and helpful. This is an easy walk to the train station. I would highly recommend this place. The only downside was the restaurant. The waitress was very rude which surprised me. She doesn't care about her job at all. It was my worst experience in Switzerland. The breakfast was awful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Adam

Stayed 1 night in Aug 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely located on Main Street of Zermatt.
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to the bus station. Check in lady will watch your bags while you visit the mountains.
Stayed 1 night in Jul 2025

10/10 Excellent

Elma, Woodside

Stayed 1 night in Jul 2025

10/10 Excellent

Elma, Woodside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff very friendly and helpful. Hotel located on main street close to everything like shops, trains, supermarket, restaurants. I would defiantly recommend it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint hotel in an extremely central location. Only a few minutes walk from the railway station and situated on the main street in Zermatt. The rooms were spacious and appeared to be recently modernised. The rest of the hotel however, looks a little bit dated.
Stayed 1 night in Jul 2025

10/10 Excellent

Mary Jane, SLC

Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is wonderful. It is in a great location and the room was beautiful!
Stayed 1 night in Jul 2025

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Upul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere
Stayed 1 night in Jun 2025

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place nicely renovated
Stayed 1 night in Jun 2025

10/10 Excellent

Anandha

Great
Stayed 1 night in May 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice and helpful. Location was great with balcony overlooking “Main Street”. Construction noise was terrible, starting at 7 am and lasting throughout the day.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location and very near to railway station without the noise.
Stayed 2 nights in May 2025

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place!
Stayed 1 night in May 2025