See all properties
Save

Hotel Basecamp

3.0 star property

Photo gallery for Hotel Basecamp

Front of property – evening/night
Creator video - submitted by Naty's Travel Favs
Superior Double Room | Mountain view
Superior Double Room
Standard Quadruple Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Laundry room
  • Room service
The current price is AU$461
includes taxes & fees
20 Apr - 21 Apr

Explore the area

View map
Riedstrasse 80, Zermatt, Valais, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Furi Ski Area
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room

Single Room

10.0 out of 10
Exceptional
(1 review)
  • Valley view
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(18 reviews)
  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Economy Single Room, Non Smoking

Economy Single Room, Non Smoking

Economy Single Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

10.0 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

About the area

Zermatt

At Hotel Basecamp you'll be within steps of Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Highlights at this hotel include free buffet breakfast, a bar/lounge and a sauna. .This pet-friendly hotel offers free WiFi in public areas, a library and a garden. Added amenities include a snack bar/deli, laundry facilities and ski storage. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this 3-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km
  • Furi - Riffelberg - 2 min walk - 0.2 km
  • Kirchbrücke - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Brown Cow Pub - ‬8 min walk
  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Parkhotel Beau Site - ‬3 min walk
  • ‪Whymper-Stube - ‬6 min walk

About this property

Hotel Basecamp

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A sauna, a library, and ski storage are also featured at Hotel Basecamp.

This 3-star Zermatt hotel is smoke free.

  • 27 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
Hotel Basecamp offers 27 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas and includes desks. 80-cm flat-screen televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Indoor pool
Alpen Resort & Spa Zermatt
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, 517 reviews
The price is AU$410
includes taxes & fees
12 Apr - 13 Apr
Alpen Resort & Spa Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hiking/biking trails
  • Library
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 35
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: CHF 35

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Hotel Basecamp is in a car-free zone and can be reached only by taxi and on foot.

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: CHF 10 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 10 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10 per pet, per day
  • Early check-in fee: CHF 35 (subject to availability)
  • Late check-out fee: CHF 35 (subject to availability)
  • Crib (infant bed) fee: CHF 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Basecamp Zermatt
Basecamp Zermatt
Hotel Basecamp Hotel
Hotel Basecamp Zermatt
Hotel Basecamp Hotel Zermatt

Frequently asked questions

Is Hotel Basecamp family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Basecamp is a hit with families.

How much does it cost to stay at Hotel Basecamp?

As of 1 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Basecamp on 20 Apr 2026 start from AU$461, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Basecamp serve breakfast?

Yep, complimentary buffet brekkie is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Basecamp?

No, Hotel Basecamp does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Basecamp?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Hotel Basecamp?

Furry friends are welcome at Hotel Basecamp, with food and water bowls on offer.

Hotel Basecamp Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 276 out of 337 reviews
Rating 8 - Good. 46 out of 337 reviews
Rating 6 - Okay. 10 out of 337 reviews
Rating 4 - Poor. 1 out of 337 reviews
Rating 2 - Terrible. 4 out of 337 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
From start to finish the experience at Basecamp was amazing. Prior to arrival the staff were great at recommending and booking restaurants and snowboard hire. During the stay they were also fantastic, the brekky was great and the mountain view rooms were really well sized to settle in for 5 days. Location was a short walk everywhere and we thoroughly recommend
Stayed 5 nights in Dec 2025

10/10 Excellent

Jianhao

Stayed 2 nights in Nov 2025

10/10 Excellent

Scott

Nice lodge, good food, good service, good location. Would stay there again.
Stayed 1 night in Sep 2025

10/10 Excellent

VON, Springfield

Liked: Cleanliness, property conditions & facilities
Beautiful view of the Matterhorn from our balcony. We loved the vibe of our hotel room
Stayed 1 night in Dec 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
A wonderful room with a great view of the Matterhorn! Away from the busy part of town but still very accessible. Only downsides was the temperature of the room (we weren’t able to adjust at least to the best of our knowledge) and through the night some water noise was heard which kept waking us up.
Stayed 1 night in Dec 2025

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel!
Stayed 1 night in Nov 2025

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
I 100% recommend this hotel. Starting by the room, it was modern (nice tv, iphone and usb plugs, new shower) looking new, with a cozy alpine decor, comfy bed and it was pristine clean! The staff was incredible to me, so kind, sweet and helpful. They helped me with everything I needed (information, help with ski rental, called a taxi, remembered how I like my coffee), I am so thankful for everything and so glad I chose this place for my stay. Breakfast had fresh options. Also, I enjoyed the location, literally 7 min walk to the center of centre, 10 min walk from central station and sunnegga station, but still it was in a quiet place, felt very safe and peaceful. Amazing place for a much better price than some of the resorts around. I f/when I go back to Zermatt I’ll be choosing Basecamp again. Thank you everyone!
Balcony!
My bed was very very comfortable, good quality pillow and duvet
Fresh options. I preffer a lighter breakfast, but they covered well all the essentials (there were eggs, sausages, cereal, etc)
Stayed 2 nights in Nov 2025

2/10 Terrible

Mariana

Stayed 2 nights in Nov 2025

10/10 Excellent

Barbara, Grand Prairie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cozy hotel close to restaurants and Glacier Express. The rooms are large, the breakfast buffet included has a variety for everyone and all the staff throughout the hotel were knowledgeable and friendly. Would recommend and return.
Neat wall in the room above the sitting area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, amenities
Amazing, hospitable staff, lovely spacious room with an excellent view. Thank you for all of your help and kindness, we had a brilliant stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sebastian, Chitre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, really nice rooms
Stayed 2 nights in Nov 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Basecamp was a wonderful place to stay. We arrived after closing and the staff had arranged for us to have an easy self-check in. Unfortunately, I was not feeling well during our one-night stay and the staff was happy to allow us a late check out, knowing I needed a bit more rest. This meant I was able to face the next day of travel with some renewed energy. (THANK YOU SO MUCH!) We had a lovely view of the Matterhorn from our hotel balcony. I was able to sit and sip hot tea there and get my only sightseeing done right there. We must return to Zermatt at some point so we can do the things we meant to do. When we do, Hotel Basecamp will be our choice for lodging. The breakfast was delicious, so my husband tells me.
Stayed 1 night in Oct 2025

10/10 Excellent

Gang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, incredible view from balcony
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristin, Cordova

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One on the best boutique hotels I've booked! Beautiful view of the Matterhorn and close to everything in Zermatt. Rooms are individually decorated and each have their own story. Truly unique experience and I would stay here again!
Stayed 1 night in Oct 2025

8/10 Good

Randal, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel surprised me. On a trip that took me to three different countries and six different hotels, my expectations for Hotel Basecamp when booking it weren't that high. But it exceeded expectations. It ended up being the nicest room on the trip. It was a very spacious room that had great lighting features and a really beautiful functional design (e.g., ledges on each side of the bed for your stuff along with USB A and C ports as well). There was excellent storage, a very nice bathroom with a great shower that actually closed properly, a steady hot water supply, and a nice big TV. The negatives? No fridge, no 24/7 front desk (I think the main property door was locked and front desk unmanned after 8 PM), and they use a physical key vs. card for the room doors. But the biggest negative was that the check-in was lengthy and cumbersome as I had to fill out multiple data screens (divulging more personal information than I thought was necessary) on an iPad. I didn't have to do that for the Italian hotels or the hotel in Lucerne, yet they said it was a Swiss requirement.
Stayed 2 nights in Oct 2025

10/10 Excellent

kelly, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the Matterhorn from our room, comfy bed, clean and quiet.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & view! Excellent service!
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room at Hotel Basecamp was wonderful. Very spacious and comfortable. The view of the Matterhorn was incredible. Thank you Hotel Basecamp for an amazing visit to Zermatt.
Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean. Our deck was excellent…very large.
Stayed 2 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well appointed and in nicely located. Staff was very pleasant, casual, and helpful. Accommodations were clean, modern, and 'natural'.
Stayed 1 night in Sep 2025

10/10 Excellent

Rodney

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Serve good breakfast, hospitality is great
Stayed 3 nights in Aug 2025

10/10 Excellent

Woojin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was awesome. Approximately 10 minute-walk from both the Gornergrot train station and the Zermatt cable car station. Great view from the balcony as well.
Stayed 2 nights in Aug 2025