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4.0 out of 5

"Facilities: Tired; Service: Basic; Cleanliness: Lacking; " More

By kevin, from Australia - VIC - Melbourne on Wed 10 Jul 2013

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Hotel Description

A luxury stay in Xi'an awaits you at Sheraton Xian Hotel. You'll be 3.8 km (2.4 mi) from Northwest University and 4.4 km (2.7 mi) from Great Mosque of Xi'an. Highlights at this hotel include 3 restaurants, a full-service spa, and an indoor swimming pool.

TVs with satellite channels are featured in all 365 shared rooms, and you can enjoy washing machines, free WiFi, and free wired Internet. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium bedding and pillow menus invite a good night's rest. Additionally, iPod docks, living rooms, and coffee/tea makers are available.

A day of pampering at Shine Spa for Sheraton can include deep-tissue massages, aromatherapy, and hydrotherapy along with access to the sauna and spa tub. The restaurant, Tang Chinese Restaurant, serves Chinese cuisine and is open for lunch and dinner. Marco Polo Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness center, spa tub, sauna, and pool loungers. 12917 square feet (1200 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4.5-star Lianhu hotel include Xi'an Bell Tower and Drum Tower and Xi'an Bell Tower.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$67* Per night/room 30 May - 31 May

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Xian Hotel ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Xian Hotel

Everyone (2) Couples (2)
3 out of 5
Location: Stranded
Facilities: Tired; Service: Basic; Cleanliness: Lacking;

Posted by , from Australia - VIC - Melbourne on 10 Jul. 2013

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4 out of 5
Pros: Air filters so you are not in the Xian smog
Cons: Hotel staff working with Taxi drivers to 'fix' the price to airport so we had to pay a premium
Location: Accessible
Facilities: Typical; Value: Affordable; Service: Basic, Sufficient, Polite; Cleanliness: Tidy, Neat;

Posted by , from Australia - ACT - Canberra on 17 Mar. 2013

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5 out of 5
Pros: Club lounge
Cons: Location only average, ok with taxi
Hotel needs a 'taxi card' in mandarin on website or confirmation email

Posted by , from Australia - VIC - Melbourne on 29 May 2012

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4 out of 5
Pros: Food
Location: Close to everything
Facilities: Pool under renovation and; Value: Average price; Service: Courteous; Cleanliness: Pleasant;

Posted by on 6 Oct. 2011

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Property Features

Sheraton Xian Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the luxury Sheraton Xian Hotel. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xi'an hotel is smoke free.

  • 1 building
  • 365 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1991
  • Bar or lounge
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Xi'an (XIY-Xianyang Intl.) (33.3 km / 20.7 mi)
  • Train station: Xi'an Station (8.5 km / 5.3 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Sheraton Xian Hotel offers 365 shared accommodations with air conditioning, iPod docking stations, and minibars. These individually decorated accommodations have separate living rooms. Beds feature down comforters and premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Microwaves and refrigerators can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Accommodations are shared
  • Washer
  • Separate bedroom
  • Living room
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Gate West Restaurant - This buffet restaurant overlooks the garden.

Tang Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Marco Polo Lounge - This lobby lounge specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Bistro - This restaurant serves lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 368.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • UnionPay
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 800 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 162 per person (approximately)
  • Airport shuttle fee: CNY 400 per vehicle (one way)
  • Rollaway bed fee: CNY 368.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Xian
  • Sheraton Xian
  • Sheraton Xian Hotel
  • Xian Sheraton
  • Xian Sheraton Hotel
  • Sheraton Xi'An Hotel China/Shaanxi
  • Xi An Sheraton
  • Sheraton Xian Hotel Hotel
  • Sheraton Xian Hotel Xi'an
  • Sheraton Xian Hotel Hotel Xi'an

You should know

  • Sheraton Xian Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 6 AM to 11 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.