6/10 Okay
Danielle
Travelled with partner
25 Apr 2025
Disliked: Amenities
First off arrived checked it all was fine - had an accessible room as it was the only one available upon booking which is fine as i am disabled anyway.
Had unloaded car entred room for it to be knocking us out with the smell of bleach the moment we got in the room, no ventilation , no windows opened, instant headache. We had to wash down the tiles in the bathroom. To make the smell dissipate as it was shocking. Told the manager he went to put us in another room only it was a third of the size and not suitable at all. So we stayed where we were.
The room looks to be a part of an old hospital section as the heavy doors to the bathroom don’t lock as there isn’t any. It creaks cause of the heaviness of the door. Had no phone to contact reception desk, Also after asking for housekeeping to come in every two days we had it once only. Toilet seat was loose as, tiles & grout had mould in them, the shellve was useless as it was broken, shampoo, body wash and conditioner were a third full and watery. Tv was loose on wall. Felt like towels were used and not washed properly as they had stains on them. Pilliows sucked as no support in them which made for my head neck and back pain worse.
Won’t be back in a hurry.
Ps staff are wonderful to deal with just shame about the housekeeping and room condition lets everything else down.
Danielle
Stayed 6 nights in Apr 2025