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"Loved the room set up. Clean sheets. Shower floor looked a bit grotty. Service was extremely friendly and helpful. Will stay there again. " More

By a verified traveller on Mon 13 Jul 2020

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Hotel Description

A family-friendly stay in The Entrance awaits you at Sapphire Palms Motel. Within a 30-minute stroll, you'll find Toowoon Bay Beach and Blue Bay Beach. Highlights at this motel include 2 spa tubs, an outdoor swimming pool, and free self parking.

You can enjoy free WiFi, flat-screen TVs, and hair dryers, featured in all 20 rooms.

This motel offers free WiFi in public areas, a 24-hour front desk, and a garden. Added amenities include spa services, laundry facilities, and a microwave in a common area. Each morning English breakfast is served between 7 AM and 8:30 AM. There's also the convenience of limited parking.

Places within a 30-minute walk of this 3-star The Entrance motel include Swadling Reserve and Wyrrabalong National Park.

Family Room Ground Floor - 1 Queen and 2 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

King Room with Balcony (Upstairs Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Queen Room Ground Floor - 1 Queen and 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room - Adults Only Ground Floor - 1 Queen Bed and 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Interconnecting Room Ground Floor - 2 Queen and 2 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Sapphire Palms Motel ratings based on 68 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sapphire Palms Motel

Everyone (53) Business (1) Couples (3) Students (1) Family (12)
2 out of 5

Posted by on 9 Aug. 2020

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Comment from Hotel Management

11 Aug. 2020 by Sapphire Palms

Thanks for the rating. We'd appreciate your feedback if you could send us a direct email. See you again soon.

4 out of 5
Loved the room set up. Clean sheets. Shower floor looked a bit grotty. Service was extremely friendly and helpful. Will stay there again.

Posted by , from Newcastle on 13 Jul. 2020

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Comment from Hotel Management

21 Jul. 2020 by Sapphire Palms

Hi Jessica, we'd be glad to see you again soon.

4 out of 5
Comfortable, homely feel. Staff very good and caring.

Posted by on 14 Jun. 2020

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Comment from Hotel Management

16 Jun. 2020 by Sapphire Palms

Thanks for the good rating and we're glad you enjoyed your stay. See you again soon.

4 out of 5

Posted by on 22 May 2020

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Comment from Hotel Management

16 Jun. 2020 by Sapphire Palms

Thanks for the rating. See you again soon.

4 out of 5
For the price and location good place to stay for overnight or weekend stays

Posted by on 17 May 2020

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Comment from Hotel Management

18 May 2020 by Sapphire Palms

Thanks for the 4/5 review. We're glad you liked our location and the motel. See you again soon. Kind regards,

3 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Sapphire Palms Team

Thanks for your rating. See you again soon.

4 out of 5
Room was clean and as advertised. Staff were very helpful and lovely.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Sapphire Palms

Thanks for the lovely review. See you again soon.

1 out of 5
Practically everything the condition of the facilities is quiet disgusting and I would not recommend it to anyone

Posted by on 10 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by sapphire palms motel

Thanks for your review and we regret to learn about your feedback after check-out. We do encourage our guests to share their feedback while they are in the motel so we can resolve as much as we can... e.g. room transfers, etc. Nonetheless, we have shared your feedback to the management and cleaners. We are looking forward to welcoming you back and making it up to you next time. If you are not satisfied with our service, please contact us immediately and don't give us negative or natural feedback, we must give you a satisfactory solution. Kind regards, Thumb Team ~ Sapphire Palms

5 out of 5
Lovely clean friendly good value very nice owners good location

Posted by on 25 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Sapphire Palms Team

Thanks for the great review. See you again soon!

3 out of 5

Posted by on 13 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Sapphire Palms Team

Hi, Thanks for the rating though we'd be glad if you can email us with more details with regards to your stay. We'd highly appreciate it.

Property Features

Sapphire Palms Motel offers its guests 2 spa tubs, a waterslide, and an outdoor pool. WiFi is free in public spaces. Spa services, barbecue grills, and multilingual staff are also featured at the family-friendly Sapphire Palms Motel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star The Entrance motel.

  • 20 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Sapphire Palms Motel offers 20 air-conditioned accommodations with minibars and shared/communal kitchens. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and hair dryers. This The Entrance motel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Communal kitchen access
  • Minibar
  • Flat-screen television
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 8:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to corner of Boomerang and The Entrance Road This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide towels for use at the pool, spa and beach.

Guests driving to the property should use the following address for GPS: 1 Boomerang Road, the Entrance, 2261.

The check-in location differs from the property location. To check in, guests will need to go to corner of Boomerang and The Entrance Road
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests who require a wheelchair-accessible room should book the Deluxe Queen Room Ground Floor room type and contact the property after booking to confirm.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Cash or credit card deposit required
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 50 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: AUD 15 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel
  • Sapphire Palms The Entrance
  • Sapphire Palms
  • Sapphire Palms Motel Motel
  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel Motel The Entrance

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at Sapphire Palms Motel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.