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"Only problem was that the staff who are chinese don't speak much english -- but they were very friendly and helpful. If you didn't go to the office t ... " More

By a verified traveller on Tue 29 May 2018

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Hotel Description

A family-friendly stay in The Entrance awaits you at Sapphire Palms Motel. Within a 30-minute stroll, you'll find Toowoon Bay Beach and Blue Bay Beach. Highlights at this motel include 2 spa tubs, an outdoor swimming pool and free self parking.

All 20 rooms feature free WiFi, flat-screen TVs and hairdryers.

This motel offers free WiFi in public areas, a 24-hour front desk and a garden. Added amenities include laundry facilities, a microwave in a common area and a fridge in a common area. English breakfast is available daily between 7 AM and 8:30 AM. There's also the convenience of limited parking.

With a stay at this 3-star The Entrance motel, you'll be 1.8 km (1.1 mi) from Swadling Reserve and 4.8 km (3 mi) from Magenta Shores Beach.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$86* Per night/room 16 Dec. - 17 Dec.

Family Room Ground Floor - 1 Queen and 2 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Family Room Ground Floor - 2 Queen and 1 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Large Family Room Upstairs Room - 2 Queen Bed and 1 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

King Room with Balcony (Upstairs Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sapphire Palms Motel ratings based on 60 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sapphire Palms Motel

Everyone (48) Couples (3) Business (1) Students (1) Family (10)
5 out of 5
Lovely clean friendly good value very nice owners good location

Posted by on 25 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Sapphire Palms Team

Thanks for the great review. See you again soon!

3 out of 5

Posted by on 13 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Sapphire Palms Team

Hi, Thanks for the rating though we'd be glad if you can email us with more details with regards to your stay. We'd highly appreciate it.

4 out of 5
I found the attention to detail and arrangements and follow-up by the Management team was excellent. A nice place that I will make a point of staying at in the future. An old style motel accommodation facility with modern day care and a successful style of taking care of the traveller. I remember this type of facility when I was younger and similar family service. Good on them.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Sapphire Palms Team

Thanks for the great review and for commending our team. We're glad you enjoyed your stay and we'll be delighted to welcome you back again anytime.

4 out of 5

Posted by on 29 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Sapphire Palms

Thanks for the rating.

4 out of 5
Great price for great location Only feedback would be to not be so heavy handed with the air freshener, it was a bit overwhelming However We enjoyed or stay.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Sapphire Palms

Hi, We're glad you enjoyed your stay and apologies for the air freshener. We look forward to seeing you again soon.

2 out of 5
Coverlets were dusty and stained, cabinets in bathroom were falling apart, floor was sticky, only gave us 3 towels for 4 people(we had to ask for another towel)

Posted by on 3 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by LEO

Dear Guest, Thanks for your review and we regret to learn about your feedback after check-out. We do encourage our guests to share their feedback while they are in the motel so we can resolve as much as we can... e.g. room transfers, etc. Nonetheless, we have shared your feedback to the management and cleaner team about the floor issue. Also, we have fixed the cabinets issue and we feel so sorry to let you suffer from this. Please call back and talk with Leo for your next visit. We are looking forward to welcoming you back and making it up to you next time. If you are not satisfied with our service, please contact us immediately and don't give us negative or natural feedback, we must give you a satisfactory solution. Kind regards, Thumb Team ~ Sapphire Palms

5 out of 5

Posted by on 29 Aug. 2019

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Comment from Hotel Management

31 Aug. 2019 by Leo

Thank you for your positive review of the motel. We love reading reviews where our guests felt welcomed, had fun and left with happy memories. We will pass your feedback on to the team who will be very happy to read your review. We look forward to welcoming you back again soon. Kind regards, Thumb Team ~ Sapphire Palms

3 out of 5

Posted by on 25 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Sapphire Palms Team

Thanks for the rating. We'd appreciate if you can send us a direct email if you have any suggestions or recommendations for us based on your recent stay.

2 out of 5
The desk staff was friendly. Cleaners did not clean bedroom, bathroom or glares. Very poor cleaning

Posted by on 11 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by Sapphire Palms Team

Hi, Thanks for acknowledging our friendly staff and we appreciate your feedback. We're sorry to hear about your feedback and we encourage our guests to let the reception know immediately of any concerns so we can immediately address them.

3 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

20 May 2019 by Sapphire Palms Motel

Thanks for the rating. See you again soon.

Property Features

Sapphire Palms Motel offers its guests 2 hot tubs, a waterslide, and an outdoor pool. WiFi is free in public spaces. A BBQ, multilingual staff, and a garden are also featured at the family-friendly Sapphire Palms Motel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star The Entrance motel.

  • 20 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Sapphire Palms Motel offers 20 forms of air-conditioned accommodation with minibars and shared/communal kitchens. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Communal kitchen
  • Minibar
  • Flat-screen television
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 8:30 AM.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

Guests driving to the property should use the following address for GPS: 1 Boomerang Road, the Entrance, 2261. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-in for this property is based at a different location, at the corner of Boomerang and The Entrance Road.

This property does not provide towels for use at the pool, spa and beach. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests who require a wheelchair accessible room should book the 'Deluxe Queen Room (Located on the Ground Floor)' room type and should contact the property after booking to confirm. Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Cash or credit card deposit required
  • 24-hour check-in
  • Number of children who can stay for free – 2

Fees

 

  • A damage deposit of AUD 50 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: AUD 15 per person (approximately)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel
  • Sapphire Palms The Entrance
  • Sapphire Palms
  • Sapphire Palms Motel Motel
  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel Motel The Entrance

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at Sapphire Palms Motel.
url importing https://www.wotif.com/The-Entrance-Hotels-Sapphire-Palms-Motel.h11946886-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.