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"Conveniently located and reasonably priced.. Room was very tired. Mattress was well past its use-by date and couch was a danger to sit on. " More

By a verified traveller on Wed 16 Jun 2021

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Hotel Description

At Sapphire Palms Motel you'll be within a 30-minute stroll of Toowoon Bay Beach and Blue Bay Beach. Highlights at this motel include 2 spa tubs, an outdoor swimming pool, and free self parking.

You can enjoy free WiFi, flat-screen TVs, and hair dryers, featured in all 20 rooms. Refrigerators and stovetops make in-room dining easy, and minibars provide refreshments.

This motel offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include spa services, laundry facilities, and a microwave in a common area. There's also the convenience of limited parking.

Places within a 30-minute walk of this 3-star The Entrance motel include Swadling Reserve and Wyrrabalong National Park.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$107* Per night/room 6 Dec. - 7 Dec.

Family Room Ground Floor - 1 Queen and 2 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Family Room Ground Floor - 2 Queen and 1 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Large Family Room Upstairs Room - 2 Queen Bed and 1 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

King Room with Balcony (Upstairs Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sapphire Palms Motel ratings based on 88 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sapphire Palms Motel

Everyone (63) Business (1) Couples (7) Students (1) Family (16)
3 out of 5
Conveniently located and reasonably priced.. Room was very tired. Mattress was well past its use-by date and couch was a danger to sit on.

Posted by on 16 Jun. 2021

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Comment from Hotel Management

17 Jun. 2021 by Palms

Please email us which bed you felt was not comfortable and which couch? as we have an anonymous review we cant tell which room you were in. Everone has different styles eg soft preference hard preference etc but we would like to assess off your idea as we want customers happy - Sapphire

4 out of 5
Loved our stay thank you!!

Posted by on 9 May 2021

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Comment from Hotel Management

11 May 2021 by Palms

Thanks so much hope to have you again soon! Sapphire

4 out of 5
Clean comfortable and convenient

Posted by on 2 May 2021

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Comment from Hotel Management

6 May 2021 by Sassy Sapphire

Thanks so much. As a budget motel this is our aim along with friendly service! Hope to have you again

5 out of 5
Its was a great nights stay conveniently close to places. Simple room just what we were looking for. Didnt really hear the traffic.

Posted by on 25 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Sassy Sapphire

Thank so much for your review....we do find our king room and balcony rooms are best away from traffic and Sundays are the quietest days as a side note. Hope to have you again , have a great day

5 out of 5

Posted by on 24 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Sassy Sapphire

Thanks so much happy when you are happy :)

3 out of 5

Posted by on 21 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Sassy Sapphire

Thanks for reviewing us we hope you come again so you can show us ways we can improve to get a 5 from you of course! Have a great day

4 out of 5

Posted by on 21 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Sassy Sapphire

Thanks so much for your review have a gorgeous day

4 out of 5
Friendly staff! Basic rooms. Wish it would have a smart TV to watch Netflix!

Posted by on 11 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by sapphire

Thanks so much for your review. Management will consider this request. In the meantime we have many guests utilise our free wifi for tablets/phones/pc thanks

2 out of 5

Posted by on 8 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Palms

Hi can we know why we only got 2/5? We would love to fix whatever you were unhappy with - Sapphire

3 out of 5

Posted by on 6 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by S.P

Thanks for your review- we hope always to get 5/5 and hope we can make you happier in the future

Property Features

Sapphire Palms Motel offers its guests 2 spa tubs, a waterslide, and an outdoor pool. WiFi is free in public spaces. Spa services, barbecue grills, and multilingual staff are also featured at Sapphire Palms Motel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star The Entrance motel.

  • 20 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Full-sized refrigerator/freezer

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Sapphire Palms Motel offers 20 air-conditioned accommodations with minibars and shared/communal kitchens. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Communal kitchen access
  • Minibar
  • Flat-screen television
  • Refrigerator (full size)
  • Oven
  • Stove
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 10:00 AM - 10:00 PM. The check-in location differs from the property location. To check in, go to corner of Boomerang and The Entrance Road This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide towels for use at the pool, spa and beach.

Guests driving to the property should use the following address for GPS: 1 Boomerang Road, the Entrance, 2261.

The front desk at this property is open daily from 10:00 AM - 10:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to corner of Boomerang and The Entrance Road
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sapphire Palms Motel

Policies

Guests who require a wheelchair-accessible room should book the Deluxe Queen Room Ground Floor room type and contact the property after booking to confirm.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel
  • Sapphire Palms The Entrance
  • Sapphire Palms
  • Sapphire Palms Motel Motel
  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel Motel The Entrance

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Sapphire Palms Motel.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.