ResortQuest - accommodation in Waikoloa

I do not typically write reviews but this property warranted it and not in a good way. The property is massive. It’s literally a hike to and from the rooms to the lobby depending on the “tower” they put you in. The good news is there was a tram. The bad news is that it was rarely operational during our stay. When it was working, the air temperature in the cars was sub arctic. So cold we opted to walk despite the distances. Hence my marks for how well the property was maintained. Something that critical for guest comfort on a property that size should be in constant and pristine working order. Speaking of cold, they should try heating the pool. That was a chief complaint of my family and others we chatted with at the pool. Again, it’s about comfort. While I am on about the pool, two times the “pool towel” dispensers were empty and the towels were old and ratty. Even more empty was the service at the pool cabanas and we rented cabanas for three days of our stay. To be fair, one of three days there was “ok” service. Other than that the rooms were clean and sufficient. However, I feel they were over priced. Not only do I not recommend this resort. I will never stay there again…

Upon check-in I learned that booking through Expedia cancels any benefits of a Bonvoy member (breakfasts, upgrades, etc). The hotel was not very helpful and dismissed the issue, Expedia support was worthless and never responded. I would never use Expedia again for a Marriott, or other major brand, hotel reservation if you have earned status. The fitness center is very basic, and doesn't appear to have been update since our last stay, years ago. The food options are very limited, and expensive . The pool bar is also very basic, using machine dispensers for blended drinks and no good options for kids. They had beach cruisers, complimentary. which are fun and the concierge was very helpful.

Such an amazing resort, clean. Anything you need they help you get it right away. Amazing views, amazing food. The only problem I had was the room wouldn’t get cold. It wasn’t hot, but definitely not cold as I’d like. But other than that. Our stay was AMAZING!!