Hotel Castello

3.0 star property
Hotel with a 24-hour front desk, steps from St. Mark's Square

Room options

View all photos for Double Room

Double Room

Double Room

7.8 out of 10
Good
(28 reviews)

Highlights

Air conditioning
TV
Down duvet
Bidet
Private bathroom
Hairdryer
Minibar
Wardrobe
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
TV
Down duvet
Bidet
Private bathroom
Hairdryer
Minibar
Wardrobe
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Quadruple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
TV
Down duvet
Bidet
Private bathroom
Hairdryer
Minibar
Wardrobe
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
TV
Down duvet
Bidet
Private bathroom
Hairdryer
Minibar
Wardrobe
  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Venice

Hotel Castello puts you in the heart of Venice, within steps of popular attractions like St. Mark's Square and Doge's Palace. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Other amenities include luggage storage and a front desk safe. .Attractions within a 10-minute walk of this 3-property class Castello hotel include St. Mark's Basilica and Rialto Bridge.

What's nearby

  • Riva degli Schiavoni - 2 min walk - 0.2 km
  • Bridge of Sighs - 2 min walk - 0.2 km
  • St. Mark's Square - 3 min walk - 0.3 km
  • Doge's Palace - 3 min walk - 0.3 km
  • St. Mark's Basilica - 4 min walk - 0.3 km

Restaurants

  • ‪Birreria Penasa 2.0 - ‬1 min walk
  • ‪Ducale Caffè - ‬1 min walk
  • ‪Rossopomodoro - ‬2 min walk
  • ‪Ristorante Terrazza Danieli - ‬2 min walk
  • ‪Osteria da Baco - ‬1 min walk

About this property

Hotel Castello

Hotel with a 24-hour front desk, steps from St. Mark's Square
Hotel Castello offers its guests multilingual staff and a front desk safe. WiFi is free in public spaces.

This 3-star Venice hotel is smoke free.

  • 1 building
  • 26 guestrooms or units
  • 3 levels
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • No smoking on site
Hotel Castello offers 26 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. Televisions come with digital channels.

Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 15-inch TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk chair
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cots (infant beds) are available for EUR 20 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January to 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February to 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: EUR 20 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number IT027042A1WD2RXRV5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Castello
Hotel Castello
Castello Hotel Venice
Hotel Castello Hotel
Hotel Castello Venice
Hotel Castello Hotel Venice

Frequently asked questions

What is the cancellation policy at Hotel Castello?

Hotel Castello offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Castello?

The closest beach to Hotel Castello is Marina di Venezia (7.8 km).

Is there a free airport shuttle available at Hotel Castello?

No, Hotel Castello does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Castello?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Castello?

No, pets are not allowed.

Hotel Castello Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 257 out of 711 reviews
Rating 8 - Good. 274 out of 711 reviews
Rating 6 - Okay. 117 out of 711 reviews
Rating 4 - Poor. 40 out of 711 reviews
Rating 2 - Terrible. 23 out of 711 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room looked absolutely nothing like the picture provided. Our window overlooked the storage area outside for chairs etc. the location is very good near St Mark Square, unfortunately that was the only saving grace. The bed was rough. For the price, I would look elsewhere, 2 nights in Sept with the city tax and all said and done was nearly $650 USD.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dayani

Travelled with family
Liked: Cleanliness, staff & service, amenities
The small but new bathroom, good position in ka zone, the habitation should be modernize, the plugs in poor states little light. The sleeping blanket should not cover it and has a bad sensation to the body. The staff very professional.
Stayed 2 nights in Sep 2025

4/10 Poor

Bradley

Disliked: Cleanliness, property conditions & facilities, room comfort

...

The hotel has a good location, very close to restaurants and important sites. The decor is frightening. From the moment you walk in, the bad smell is very strong. The smell of damp inside the room is overwhelming. It's very noisy inside the hotel. There's no elevator. And something very strange is that you have to leave your room keys at reception; you have no privacy
Stayed 2 nights in Sep 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect fo exploring San Marco. A lot of dining options and close to historic sites
Stayed 2 nights in Sep 2025

10/10 Excellent

Kiara

Stayed 2 nights in Sep 2025

8/10 Good

Catherine

Stayed 2 nights in Sep 2025

10/10 Excellent

Stefano

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service
It was a great stay, super convenient location. Place is outdated but just to sleep, it’s perfect. The AC worked really well, specially in the warm nights and after long day of walking, it felt refreshing. The staff were incredibly warm and friendly.
Stayed 4 nights in Jul 2025

10/10 Excellent

Murad Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin staff was very nice and room was clean!
Stayed 1 night in Jul 2025

8/10 Good

Carla

Stayed 2 nights in Jul 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
The staff was nice and the room was big and clean. The hotel is quite dated but somehow still charming. The hotel is in a good location and breakfast was decent. We enjoyed our time here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Helene

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Surya Prabhakara Rao

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Someone broke the lock on my luggage. When I complained about this, the owner didn’t take it seriously. I didn’t feel safe.
Stayed 1 night in Jun 2025

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Frances

Stayed 5 nights in May 2025

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 3 night stay at Hotel Castello. Our positive experience staying at this hotel definitely contributed to our fabulous vacation. I would stay again!
Stayed 3 nights in May 2025

6/10 Okay

Abdul Hai, Bayside

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average. Old. No oven, no fridge, no iron in the room. Just walkable to nearby areas and split works fine. Old rooms, old carpets. Staff is helpful and humble.
Stayed 1 night in May 2025

6/10 Okay

Vincent

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor
Stayed 2 nights in May 2025

8/10 Good

Declan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Cynthia

Liked: Cleanliness
Welcomed, held bag's, and expedited room. Neat, very clean, and very close to all main attractions. Graci
Stayed 1 night in May 2025

6/10 Okay

Juanita

Stayed 2 nights in Apr 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great! Super close to San Marco Able to leave my bags safely after checkout. Decor dated but the price is good. Have been happy with our stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul Ba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is okay
Stayed 1 night in Apr 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel with welcoming staff. Venetian style old rooms, with comfy beds of which were all cleaned and made each day. My only concern was just how thin the walls were. We could literally hear whole conversations, mobile phones, and pretty much everything else. I would advise ear plugs if I was to return.
Stayed 4 nights in Mar 2025