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4.0 out of 5

"One of the rooms we stayed in had no window and the air con didn’t flow easily through to the bedroom. Only 1 lift for many floors which proved tough ... " More

By a verified traveller on Mon 18 Jan 2021

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Hotel Description

A romantic stay in Hervey Bay awaits you at Mantra Hervey Bay. Within steps you'll find Great Sandy Straits Marina and Great Sandy Strait within a short 5-minute stroll. Highlights at this hotel include 4 restaurants, 4 bars/lounges, and an outdoor swimming pool.

All 144 rooms feature flat-screen TVs with cable channels, and you can enjoy balconies, WiFi, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available. Weekly housekeeping is available.

Enjoy the marina, fitness center, sauna, and kids' swimming pool. A meeting room and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, massage/treatment rooms, and laundry facilities. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4-star Urangan hotel include Reefworld Aquarium and within 30 minutes you'll find Urangan Pier.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$131* Per night/room 25 Jan. - 26 Jan.

Three Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 7 Max

Two Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Mantra Hervey Bay ratings based on 504 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Hervey Bay

Everyone (347) Couples (109) Business (2) Family (42) Other (3)
3 out of 5
One of the rooms we stayed in had no window and the air con didn’t flow easily through to the bedroom. Only 1 lift for many floors which proved tough at popular times. In regards to cleaning, walls and floor need attending to in some parts.

Posted by on 18 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Emma, Thank you for taking the time to tell us about your experience Mantra Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
I liked the views. I did not like the noise from the air conditioner from nearby restaurant when sitting on the balcony.

Posted by , from Brisbane on 13 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Guest, We very much appreciate your feedback regarding your stay at Mantra Hervey Bay. Our apologies for the noise from the neighboring air-conditioners, it is unavoidable, but we do know how annoying this can be. Thank you again for sharing and we hope your next visit will be as pleasant as the previous one.

5 out of 5
Our stay here was great. The staff at check in were super friendly and helpful. Our room was clean and spacious and we had a lovely view. The location is very handy to everything especially if you are heading out on a tour to Fraser Island. Thanks for making our stay very comfortable.

Posted by on 7 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Guest, We very much appreciate your comments regarding your stay at the BreakFree Great Sandy Straits Hervey Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

4 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Guest, We very much appreciate your feedback regarding your stay at Mantra Hervey Bay. Thank you again for sharing and we hope your next visit will be as pleasant as the previous one.

5 out of 5
Magical location and clean relaxing room with amazing views

Posted by , from Franklin Tasmania on 5 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Guest, We very much appreciate your comments regarding your stay at Mantra Hervey Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5
Perfect location for relaxing and watching the boats come and go from the marina.

Posted by on 3 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by Mel H

We very much appreciate your comments regarding your stay at Mantra Hervey Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

3 out of 5
The view was nice but we had a broken fridge which was replaced and broken fan in our room. The gym was tiny with 2 machines to use. Close to some restaurants and beach. Nice pool but not much room around it for too many people.

Posted by , from Gold Coast on 29 Dec. 2020

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Comment from Hotel Management

21 Jan. 2021 by Mel H

We very much appreciate your comments regarding your stay at Mantra Hervey Bay. It is always a pleasure to receive feedback. I hope our maintenance team were able to rectify the problem with the fridge and fan. I agree, the gym is tiny. Next time you stay with us if you go for a walk along the Esplanade bike path you will find a variety of work out stations and have a lovely walk as bonus cardio. Our pool is the jewel in the crown, it's big, certainly makes up for the small gym. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5
Top location We could walk to most places and we overlooked the marina

Posted by , from Gold Coast on 21 Dec. 2020

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Guest, We very much appreciate your comments regarding your stay at Mantra Hervey Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5

Posted by on 16 Dec. 2020

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Comment from Hotel Management

21 Jan. 2021 by Mel H

Dear Guest, We very much appreciate your feedback regarding your stay at Mantra Hervey Bay. Thank you again for sharing and we hope your next visit will be as pleasant as the previous one.

5 out of 5
Friendly check in staff. Great shower - Cindy bed. What more could you went.

Posted by , from Emerald Qld on 13 Dec. 2020

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Property Features

Mantra Hervey Bay offers its guests a marina, an outdoor pool, and a sauna. There are 4 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a fitness center, and tour/ticket assistance are also featured at the business-friendly Mantra Hervey Bay. You'll have access to the health club at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star Hervey Bay hotel.

  • 144 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (5.8 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

Mantra Hervey Bay offers 144 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. This Hervey Bay hotel provides wireless Internet access for a surcharge. Housekeeping is provided weekly.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Mantra Hervey Bay has 4 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:30 AM - 10:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Housekeeping is not provided.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 25.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25.00 (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hervey Bay Mantra
  • Mantra Aparthotel Hervey Bay
  • Mantra Hervey Bay
  • Hervey Bay Mantra Hotel
  • Mantra Hervey Bay Fraser Coast
  • Mantra Hervey Bay Hotel Hervey Bay
  • Mantra Hotel Hervey Bay
  • Mantra Hervey Bay Aparthotel
  • Mantra Hervey Bay Hotel
  • Mantra Hervey Bay Hotel
  • Mantra Hervey Bay Urangan
  • Mantra Hervey Bay Hotel Urangan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.