4.3 out of 5

"positioning to marina spot on, beside marina. staff friendly and helpful, only negative shower is in bath tub difficult for elderly to access. All fa ... " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A romantic stay in Urangan awaits you at Mantra Hervey Bay. Within steps you'll find Great Sandy Straits Marina and Great Sandy Strait within a short 5-minute stroll. Highlights at this hotel include 4 restaurants, 4 bars/lounges and an outdoor swimming pool.

You can enjoy flat-screen TVs with cable channels, and all 153 rooms feature balconies, WiFi and coffee/tea makers. Fridges and room service make in-room dining convenient. Hairdryers, phones and irons/ironing boards are also available.

Enjoy the marina, fitness centre, sauna and kids' swimming pool. A meeting room and a business centre are among the business amenities offered. Added amenities include free WiFi in public areas, massage/treatment rooms and laundry facilities. There's also the convenience of free self parking.

With a stay at this 4-star Urangan hotel, you'll be 35.8 km (22.2 mi) from Lake McKenzie.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$130 per night

Three Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 7 Max

Two Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mantra Hervey Bay ratings based on 1,048 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Hervey Bay

Everyone (458) Couples (460) Business (2) Family (121) Other (3)
5 out of 5
Loved siting on our balcony enjoying the sunrise over Fraser Island and watching the boats in the harbour. Close proximity to eating venues and walking distance to pier.

Posted by on 22 May 2019

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4 out of 5
Bed was a little low and hard otherwise everything else was fine.

Posted by on 20 May 2019

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4 out of 5

Posted by on 18 May 2019

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Comment from Hotel Management

19 May 2019 by Your Mantra Hervey Bay

Our team was thrilled to welcome you to as our guest. Thank you for the great review of Mantra Hervey Bay. We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
Enjoyed our stay. Great location and affordable. Thank you

Posted by on 12 May 2019

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Comment from Hotel Management

19 May 2019 by Your Mantra Hervey Bay Team

Our team was thrilled to welcome you to as our guest. Thank you for the great review of Mantra Hervey Bay. We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
Easy check in and able to check in hours earlier at no extra cost

Posted by on 11 May 2019

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Comment from Hotel Management

19 May 2019 by Your Mantra Hervey Bay Team

Our team was thrilled to welcome you to as our guest. Thank you for the great review of Mantra Hervey Bay. We are glad that you enjoyed your stay and hope to see you again very soon.

3 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

19 May 2019 by Your Mantra Hervey Bay Team

Our team was thrilled to welcome you to as our guest. Thank you for the great review of Mantra Hervey Bay. We are glad that you enjoyed your stay and hope to see you again very soon.

2 out of 5
My wife had a fall.we advised the night staff.no one came to check on my wife the next day.she was sore . Did not sleep well.Saturday morning now, she is still sore. Not happy. that no one checked on her condition

Posted by on 10 May 2019

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Comment from Hotel Management

19 May 2019 by .

Thank you for your feedback regarding your recent stay with us. I am sorry that your wife had a fall near one of our external restaurants. All our team take pride in ensuring our guests are enjoying their stay with us, and I believe when you advised of the incident that evening and when your wife approached our reception desk the next day our team offered medical assistance or if she was in need of any first aid treatment. You did declined any assistance at that time. Our team was concerned and did offer assistance whilst you both had dinner and contacted the restaurant to ensure if you required any assistance that the team would make all the arrangements. They pre planned arrangements for the room move the next day for the a team member to assist. This assistance was declined, when they spoke directly with your wife the next day. Whilst this experience was very unfortunate our team do hope that you enjoyed your stay and we were very happy to see that you added the extra nights to your get away.

4 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

19 May 2019 by Your Mantra Hervey Bay Team

Our team was thrilled to welcome you to as our guest. Thank you for the great review of Mantra Hervey Bay. We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5

Posted by on 5 May 2019

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2 out of 5
The room was very tired and needed an update old timber furniture with stains very small corner balcony very little in the way of wow factors anywhere.exterior of property at rear echoed and you could hear lots of noise at night.We are regular travellers but would not stay here again.

Posted by on 3 May 2019

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Property Features

Mantra Hervey Bay offers its guests a marina, an outdoor pool, and a sauna. There are 4 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. A business centre and a meeting room are available. A kid's pool, a fitness centre, and tour or ticket assistance are also featured at the business-friendly Mantra Hervey Bay. You'll have access to the health club at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star Urangan hotel.

  • 153 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (6.4 km / 4 mi)
  • Parking: Free self parking

Room Amenities

Mantra Hervey Bay offers 153 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. Flat-screen televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries. In-room wireless Internet access is available for a surcharge.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Mantra Hervey Bay has 4 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at 9 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10:00 PM.

The front desk at this property is open daily from 6:30 AM - 10:00 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed

Policies

Housekeeping is not provided.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 25.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25.00 (rates may vary)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Hervey Bay Aparthotel
  • Mantra Hervey Bay
  • Mantra Hervey Bay Fraser Coast
  • Mantra Hervey Bay Hotel Hervey Bay
  • Hervey Bay Mantra Hotel
  • Mantra Hotel Hervey Bay
  • Mantra Hervey Bay Hotel Urangan
  • Mantra Hervey Bay Urangan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.