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4.2 out of 5

"Didn't like that the air con wasn't on before we got there and the only air con is in the lounge room. We had to drag the mattress out to the lounge ... " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

A family-friendly stay in Hervey Bay awaits you at BreakFree Great Sandy Straits. Within steps you'll find Esplanade and Great Sandy Straits Marina. Highlights at this beach aparthotel include 2 outdoor swimming pools, and in-room kitchens and balconies.

You can enjoy a flat-screen TV with digital channels, and each apartment features a DVD player, a coffee/tea maker, and a hair dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. An iron/ironing board and free toiletries are also available. Weekly housekeeping is available.

Enjoy the sauna and pool loungers. Other amenities include a garden, a computer station, and barbecue grills. There's also the convenience of free self parking.

Sights within a 15-minute walk of this Urangan aparthotel include Reefworld Aquarium and Urangan Pier.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$213* Per night/room 26 Mar. - 27 Mar.

2 Bedroom Ground

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

3 Bedroom Top Floor Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

BreakFree Great Sandy Straits ratings based on 363 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for BreakFree Great Sandy Straits

Everyone (154) Couples (103) Business (1) Family (91)
3 out of 5
Didn't like that the air con wasn't on before we got there and the only air con is in the lounge room. We had to drag the mattress out to the lounge room floor to try and get some sleep with the unit being so hot

Posted by on 12 Mar. 2024

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Comment from Hotel Management

15 Mar. 2024 by Breakfree Team

Hi Ian,We appreciate your feedback regarding the air conditioning. We apologise for any discomfort you experienced due to no pre-cooling of the apartment. Ian should you visit us again, please do not hesitate to let our friendly team know you would like the AC left on ready for your arrival. Unfortunately our apartments are only equipped with air conditioning units in the lounge rooms and ceiling fans in the bedrooms. We have certainly experienced some high temperatures this year already. I do hope you enjoyed the wonderful location we have and amazing views.

5 out of 5
Excellent views & close to everything. I wasn’t a fan of the tight parking though.

Posted by on 10 Mar. 2024

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4 out of 5
Unit was clean and tidy, everything was nice. If I had to be picky, the blinds didn’t shut properly and 2 of the bedrooms had pedestals fans - I thought the unit was air conditioned through out which made it quite warm. But overall enjoyed the stay and view

Posted by on 11 Feb. 2024

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4 out of 5
Enjoyed a 3 night stay in a 1 bedroom unit on the first floor, good views across the water to the islands. Comfortable bed although the rooms are a little tired and could do with a revamp, couch was pretty uncomfortable for sitting. Fan in the bedroom did not work properly and alerted the manager to this. Also tripped the electricity because we were running the aircon, then put on the washing machine and toaster at the same time. Location wise whilst it is not in the hustle and bustle of the Esplanade, it was perfect for what we wanted being nice and quiet and almost with private beachfront. 2 onsite pools were also enjoyable and meant that neither was overcrowded at any time. Overall a good stay!

Posted by on 29 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Kat

Dear Kellie, Thank you for your review and we are delighted that you enjoyed the location of our BreakFree Great Sandy Straits Hervey Bay property. We are glad to hear that the one bedroom unit was comfortable and that you were able to have a lovely view of the water from your bedroom despite unit being a little tiered and needing a revamp and furniture change. We apologize if there was an issue with tripped electricity, we have later investigated and found fault, so we thank you for promptly reporting it to the reception. We also were able to fix the issue with fan. Your feedback is noted and appreciated. Thank you again for your review. We look forward to serving you again in the future!Sincerely,BreakFree Great Sandy Straits Hervey Bay Management

3 out of 5
Wifi would be great

Posted by on 5 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Kat

Dear Marcel,Thank you for the review of our hotel! We are taking your feedback on board. Sincerely,Kat

3 out of 5
The resort is run down and in dire need of maintenance. Basic things like guttering missing from the building, filthy/smelly carpet in the stairwell that doesn’t look like its ever been cleaned, a tennis court covered in debris, bushes/trees and closed indefinitely. The resort website and brochure mentions a children’s playground but there isn’t one - only a patch of dirt under a shade sale. The games room is actually a dusty second hand book library with a toilet, sink, old lounge chairs and a very very old ping pong table with no equipment. The sauna looks like it hasn’t been used in over a decade. Half of the boardwalk by the marina is closed off. The room was a bit better with great views and renovated within last 5 years or so, but there was hair on the ensuite vanity and a spare blanket in the cupcoard was absolutely filthy - covered in hair, stains and particles. We couldn’t use it. The nearby marina and restsurants were what saved this place for us. We would not stay here again until major inprovements and basic maintenance is made. Was not worth the $.

Posted by on 25 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Kat

Dear Tegan, Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the following problems: stairwell carpet, old brochures, a stain on blanket and prevent future occurrence.One of our tennis courts is permanently closed due to tree root damage, however one tennis court is open. Boardwalk by the marina - is not resort's property. Tennis and table tennis equipment can be booked and borrowed from reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Nice , clean, excellent views. Fresh air, sound of waves.

Posted by on 10 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Kat

Dear Brett,Thank you for the great review of our resort, sounds like we ticked all the boxes for you.

5 out of 5
Loved the tranquil setting overlooking the most beautiful ocean views. The unit was amazing, we were very comfortable and happy with our stay.

Posted by on 29 Aug. 2023

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Comment from Hotel Management

30 Aug. 2023 by Kat

Thanks for lovely feedback Jane. We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5

Posted by on 23 Jul. 2023

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Comment from Hotel Management

3 Aug. 2023 by Kat

Dear Erica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Reception Team

3 out of 5
Probably wouldn’t stay here again. Our front and back door didn’t lock properly which in hindsight we should have mentioned to the receptionist but didn’t realise how bad it actually was until the last night. The property is quite old so I understand a few things being worn down but there were stains on the carpet, rust on the ceiling fan, two blinds missing from the back door and one that was broken and wouldn’t go up. There was a white stain on the kitchen bench, that when we wiped over started to come off so not too sure why the cleaners didn’t clean that. The side lamps were incredibly dusty. Just in general things that should be easily maintained didn’t seem like they were. But the whole doors not locking properly really put us off so probably won’t stay here again. The view is wonderful though.

Posted by on 13 Jul. 2023

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Comment from Hotel Management

3 Aug. 2023 by Kat

Dear Kayla,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short - broken blinds,stains. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception team

About the BreakFree Great Sandy Straits

Location 17 Buccaneer Drive, Urangan, QLD 4655

Property Features

BreakFree Great Sandy Straits offers its guests 2 outdoor swimming pools and a sauna. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the family-friendly BreakFree Great Sandy Straits. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Hervey Bay aparthotel.

  • 44 guestrooms or units
  • 3 levels
  • Towels for the beach
  • Poolside lounge chairs
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Kitchen
  • Refrigerator
  • Microwave
  • DVD player

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

BreakFree Great Sandy Straits offers 44 air-conditioned accommodations with DVD players and coffee/tea makers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. 30-inch flat-screen televisions come with digital channels. Housekeeping is provided weekly.

  • In-room kitchen
  • Private balcony
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 38.00 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 38.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BreakFree Great Sandy Straits
  • BreakFree Great Sandy Straits Aparthotel
  • BreakFree Great Sandy Straits Aparthotel Urangan
  • BreakFree Great Sandy Straits Urangan
  • BreakFree Sandy Straits
  • Great Sandy Straits
  • Sandy Straits
  • BreakFree Great Sandy Straits Hervey Bay, Australia - Urangan
  • Breakfree Great Sandy Straits Hotel Urangan
  • BreakFree Great dy Straits Ur
  • BreakFree Great Sandy Straits Urangan
  • BreakFree Great Sandy Straits Aparthotel
  • BreakFree Great Sandy Straits Aparthotel Urangan
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.