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HoteL cAsaiA

2.5 star property
Hotel with free parking, near Tulum Mayan Ruins

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Photo gallery for HoteL cAsaiA

Front of property
Exterior
Standard Double Room, Private Bathroom, Ground Floor
Standard Double Room, Private Bathroom, Ground Floor | Bathroom shower
Exterior
Reviews
7.2

Good

Popular amenities

  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning
  • Parking includedParking includedParking included

Explore the area

Map
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO, 77780
  • Popular LocationTulum National Park18 min walk
  • Popular LocationTulum Mayan Ruins6 min drive
  • Popular LocationPlaya Paraiso14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)89 min drive

Room options

View all photos for Standard Double Room, Private Bathroom, Ground Floor

Standard Double Room, Private Bathroom, Ground Floor

Standard Double Room, Private Bathroom, Ground Floor

Highlights

Air conditioning
LED TV
Ceiling fan
Designer toiletries
Private bathroom
Daily housekeeping
Located on the ground floor
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Highlights

Air conditioning
LED TV
Ceiling fan
Designer toiletries
Private bathroom
Daily housekeeping
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

HoteL cAsaiA puts you in the heart of Tulum, within a 20-minute stroll of Tulum National Park and Dos Aguas Park. Highlights at this hotel include in-room LED TVs. .This smoke-free hotel offers a terrace, a garden and a picnic area. Added amenities include free use of bicycles, express check-in and express check-out. There's also free self parking, along with the convenience of airport drop-off service. .Attractions within a 10-minute drive of this Tulum City Center hotel include Tulum Mayan Ruins and Gran Cenote.

What's nearby

  • Tulum National Park - 18 min walk
  • Gran Cenote - 3 min drive
  • Playa Ruinas - 6 min drive
  • Tulum Mayan Ruins - 6 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 89 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪La Coqueta - ‬1 min walk
  • ‪Tajankun Restaurante - ‬6 min walk
  • ‪Vivo - ‬6 min walk
  • ‪Mr Shmokey - ‬3 min walk

About this property

HoteL cAsaiA

Hotel with free parking, near Tulum Mayan Ruins
As a guest of HoteL cAsaiA, you'll find a terrace, a garden, and a picnic area. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. HoteL cAsaiA also features express check-in and express check-out. Self parking is free.

This Tulum hotel is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 2 levels
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
HoteL cAsaiA offers 15 accommodations with designer toiletries and free toiletries. 32-inch LED televisions come with cable channels. Bathrooms include a shower. Cots/infant beds (surcharge) are also available. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals

Family friendly

  • Cot (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HoteL cAsaiA

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 250 per stay.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 800.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1950 per vehicle
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)
  • Crib (infant bed) fee: MXN 250 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at HoteL cAsaiA.

Property is also known as

Hotel CAsaiA Tulum
Hotel CAsaiA
HoteL cAsaiA Hotel
HoteL cAsaiA Tulum
HoteL cAsaiA Hotel Tulum

Frequently asked questions

What is the cancellation policy at HoteL cAsaiA?

HoteL cAsaiA offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at HoteL cAsaiA?

Yep, HoteL cAsaiA has a free self car park.

Are there any beaches close to HoteL cAsaiA?

The closest beach to HoteL cAsaiA is Playa Paraiso (2.7 km).

Is HoteL cAsaiA family-friendly?

You bet! With amenities such as free bike rentals and a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that HoteL cAsaiA is a hit with families.

Is there a free airport shuttle available at HoteL cAsaiA?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day for a fee.

What time are check-in & check-out at HoteL cAsaiA?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at HoteL cAsaiA?

No, pets and service animals are not allowed.

HoteL cAsaiA Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 45 reviews" "
Rating 8 - Good. 21 out of 45 reviews" "
Rating 6 - Okay. 10 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room was ok but there was enough water in the bathroom
Stayed 4 nights in Apr 2019

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closest to the ruins
Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good price
A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok place to crash.
Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was okay for the price, has all the necessary and good wifi.
Stayed 1 night in Mar 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and relaxing!
Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not the cleanest hotel
Nice family run business close to Tulum Ruins and near Tulum Centro. The hotel its self is not the cleanest; smelly and has bed bugs. The bar next door goes on late. On the positive side the wifi is pretty solid.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice clean hotel, bikes included!
This is a good clean hotel, bikes included so you can cycle to most places. Very modern, the beds are really comfortable, and pillows too! There are two double beds, small table and chairs, good clean bathroom. Showers good, WiFi good. We had a ground floor front room so was quite noisy with trucks but is generally quiet between 11pm and 7am. Back rooms are probably no problem with noise. Plenty of restaurants and big supermarket next door. If you don't mind walking and cycling it's perfect.

8/10 Good

Philip, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price!
Good value for the price. Room was very clean and there were bikes the you can use for free (useful to get to the beach and the Tulum ruins). Hotel itself is on a busy road but the rooms facing the back are very quiet. Would stay again.

6/10 Okay

Anne, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Choose your room carefully.
Room very nice for the price and staff very friendly and helpful, but the noise from the road meant a sleepless first night. We asked for a quieter room for the next night and found upstairs rooms are much better...smaller Windows so less noise.