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Phoenix by Kan

Property class: 3

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Carr. Tulum - Boca Paila Km 11, Sian Kaan, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪21 min drive‬
  • Place, Tulum Mayan Ruins
    ‪24 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪85 min drive‬

Room options

View all photos for Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View

  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Tulum

At Phoenix by Kan you'll be within a short 5-minute stroll of Sian Ka'an Biosphere Reserve and Tulum Beach. Highlights at this beachfront hotel include a private beach, a restaurant and free continental breakfast. .A day of pampering can include deep-tissue massages and body wraps. At the hotel's own lounge bar, you can stop for a drink. Enjoy access to scooter/moped rentals and bike hire. Plus you'll find free Wi-Fi in public areas and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3-property class Zona Hotelera hotel include SFER IK and Tulum National Park.

What's nearby

  • Tulum Beach - 3 min walk - 0.3 km
  • Las Palmas Public Beach - 20 min drive - 12.3 km
  • Playa Paraiso - 21 min drive - 13.0 km
  • Tulum Mayan Ruins - 24 min drive - 14.5 km
  • Playa Ruinas - 28 min drive - 14.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 71 min drive

Restaurants

  • ‪The Coffee - ‬4 min drive
  • ‪ARCA - ‬3 min drive
  • ‪Mia Restaurant & Beach Club - ‬4 min drive
  • Chambao
  • ‪Secrets Tulum Beach Club - ‬3 min drive

About this property

Phoenix by Kan

A private beach is featured. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Phoenix by Kan. Free self parking is available.

This 3-star Tulum hotel is smoke free.

  • 7 guestrooms or units
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Phoenix by Kan offers 7 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials, body wraps and body treatments.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 9:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a private beach
  • Terrace

Spa

  • Body wraps
  • Deep-tissue massages
  • Facials

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 21 April 2024 to 31 December 2024 (dates subject to change).

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Casa Phoenix Tulum
Phoenix by Kan Hotel
Phoenix by Kan Tulum
Casa Huna Tulum Beach
Phoenix by Kan Hotel Tulum

Frequently asked questions

Is parking available at Phoenix by Kan?

Yep, Phoenix by Kan has a free self car park.

Are there any beaches close to Phoenix by Kan?

Yep, Phoenix by Kan is a short 1-minute walk from Tulum Beach.

Is there a spa on site at Phoenix by Kan?

There's no onsite spa, but this property does offer services like body wraps, facials and body treatments, as well as deep-tissue massages.

What makes Phoenix by Kan a romantic place to stay?

A private beach and couples dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Phoenix by Kan.

Does Phoenix by Kan serve breakfast?

Yeah, free continental brekkie is offered daily from 9:00 AM to noon.

Is there a free airport shuttle available at Phoenix by Kan?

No, Phoenix by Kan does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix by Kan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Phoenix by Kan?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Phoenix by Kan?

No, only service animals are allowed.

Phoenix by Kan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer!
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds. At night its just a bliss hearing the waves and watching the stars. I really recommend this property as to something different and special in Tulum.
Verified review

10/10 Excellent

Gunnar L

Easy going - happy vibes

Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like it.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vakkert rett på stranden i Tulum

Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

HARUBI A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Muy bonito
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

L’Hôtel est idéalement situé dans la réserve de Sian Kaan, avec son accès privé à la plage paradisiaque, les réveils sont magiques. Les chambres sont bien aménagées tout en respectant l’écosystème. Enfin, on a adoré la disponibilité et la sympathie de Lucas toujours présent à la moindre demande / question
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Brice

Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Julian

Stayed 4 nights in Dec 2023