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4.4 out of 5

"The villa was private and quiet. Loved the roller door at the front allowing us to leave surf boards on top of the car. " More

By a verified traveller on Sat 02 Nov 2019

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Hotel Description

At The Palms Hervey Bay you'll be within a 10-minute walk of Shelly Beach and 2.5 km (1.5 mi) from Urangan Central Shopping Centre. Highlights at this Art Deco campground include an outdoor swimming pool and in-room free WiFi.

You can enjoy flat-screen TVs, coffee/tea makers, and ceiling fans, featured in all 11 accommodations.

This campground has free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. There's also the convenience of free self parking.

With a stay at this 3.5-star Torquay campground, you'll be 2.7 km (1.6 mi) from Hervey Bay Botanic Garden and 2.7 km (1.7 mi) from Duggan Conservation Park.

Value Villa

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$101* Per night/room 26 Aug. - 27 Aug.

Luxury Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Studio

Bed Count 1 Full Bed Maximum Occupancy 6 Max

The Palms Hervey Bay ratings based on 108 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palms Hervey Bay

Everyone (53) Couples (21) Family (35)
5 out of 5

Posted by on 25 Nov. 2019

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Comment from Hotel Management

1 Dec. 2019 by Nicole - Manager

thank you.

4 out of 5
The villa was private and quiet. Loved the roller door at the front allowing us to leave surf boards on top of the car.

Posted by on 2 Nov. 2019

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Comment from Hotel Management

2 Nov. 2019 by Nicole - Manager

Thank you for leaving this review.

5 out of 5
This was the most perfect stay. The staff were amazing and even booked tours for us. The room was beautiful and clean. The bed was comfortable.The grounds are just lovely and the park is nice and quiet. Could not have asked for a better stay. Thank you Nicole and Russell.

Posted by on 16 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Nicole - Manager

Reviews are important to us. Thank you for taking the time to leave such a lovely review.

5 out of 5
Spacious cabin with good amenities. Appreciated the quiet corner we were allocated. Great customer service.

Posted by on 24 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Nicole - Manager

Thank you for taking the time to leave this nice review.

5 out of 5
Beautifully presented, very inviting villa. Well styled.

Posted by on 20 Sep. 2019

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Comment from Hotel Management

21 Sep. 2019 by Nicole - Manager

Reviews are important to us, so thank you for taking the time to leave such a nice one.

5 out of 5

Posted by on 23 Aug. 2019

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Comment from Hotel Management

25 Aug. 2019 by Nicole - Manager

Thank you

5 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Nicole - Manager

thank you

4 out of 5
Clean room very pleasent...………. Did not like Spare bed notice

Posted by on 1 Aug. 2019

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Comment from Hotel Management

1 Aug. 2019 by Nicole - Manager

We are pleased you enjoyed your room. The spare bed notice asking that you not use the bed unless you have paid for it, is so that we can keep our costs down. Unfortunately some people use every bed or throw dirty bags on the bed, increasing our laundry costs. I'm sorry if this offended.

5 out of 5
Very clean and tidy, friendly staff, comfortable bed ,lovely shower, good location, what more could you ask for

Posted by on 21 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Nicole - Manager

Thank you for leaving this kind review. We hope to see you again.

5 out of 5
Studio was amazing. Love the roller door security.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Nicole - Manager

Thank you. We are pleased you enjoyed your stay in our Deluxe Condo.

About the The Palms Hervey Bay

Location 67 Truro Street, Torquay, QLD 4655

Property Features

As a guest of The Palms Hervey Bay, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. The Palms Hervey Bay also features barbecue grills, a garden, and a picnic area. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Hervey Bay campground (fines may apply for smoking in non-smoking areas).

  • 11 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (7 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

The Palms Hervey Bay offers 11 air-conditioned accommodations with coffee/tea makers and ceiling fans. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Renovation of all guestrooms was completed in November 2016.

  • Flat-screen television
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the campground include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 5:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 5:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Staffed front desk

Hotel Names

  • Palms Caravan Park Torquay
  • Palms Hervey Bay Campsite Torquay
  • Palms Torquay
  • Palms Caravan Park Hervey Bay/Torquay, Australia
  • Palms Hervey Bay Campground
  • Palms Hervey Bay
  • The Palms Hervey Bay Torquay Australia
  • Palms Hervey Bay Campsite
  • Palms Hervey Bay Torquay
  • The Palms Hervey Bay Torquay
  • The Palms Hervey Bay Torquay
  • The Palms Hervey Bay Campsite
  • The Palms Hervey Bay Campsite Torquay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.