4.4 out of 5

"One might stay. Would stay here again. Shower was a bit small. No shower cap or hair dryer available " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

At The Palms Hervey Bay you'll be 2.5 km (1.5 mi) from Urangan Central Shopping Centre and 2.7 km (1.6 mi) from Hervey Bay Botanic Garden. Highlights at this Art Deco campsite include an outdoor swimming pool and in-room free WiFi.

Flat-screen TVs, coffee/tea makers and ceiling fans are featured in all 11 accommodations.

This campsite offers free WiFi in public areas, a garden and barbecues. Additionally, you'll find laundry facilities and tour/ticket assistance. There's also the convenience of free self parking.

With a stay at this 3.5-star Torquay campsite, you'll be 36.4 km (22.6 mi) from Lake McKenzie.

Value Villa

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$69 per night

Luxury Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Studio

Bed Count 1 Full Bed Maximum Occupancy 6 Max

The Palms Hervey Bay ratings based on 97 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palms Hervey Bay

Everyone (50) Couples (15) Family (33)
5 out of 5
The property was amazing and for a quick work trip was everything that i needed. I loved the car parking facility and the advice given on somewhere nice for dinner. Would have been great to have iron in the room.

Posted by on 23 Jun. 2019

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2 out of 5
No privacy very close to each other, shower water kept on weaking our all over out the bathroom, Heat was not working.

Posted by on 23 Jun. 2019

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4 out of 5

Posted by on 11 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Nicole - Manager

thank you

5 out of 5
It was clean and Tidy .The Manager was very approachable .

Posted by on 8 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Nicole - Manager

Thank you for leaving a good review.

5 out of 5
Managers were really friendly good location clean room comfy bed wouldn’t not hesitate to stay there agsin

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Nicole - Manager

We are pleased you liked everything about your stay. Thank you for leaving a kind review.

4 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Nicole - Manager

thank you

5 out of 5
I loved that even though it was close to the surrounding campers, it felt so secluded due to the trees separating it from those around. Lovely place to stay with very welcoming owners who made such check in and check out we’re smooth and painless :)

Posted by on 23 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Nicole - Manager

That is great feedback and what you are describing is exactly what we try to maintain in our park. Thank you.

5 out of 5
Privacy. Courtesy of staff. Faciilties excellent. Location satisfactory. Prices very reasonable

Posted by on 10 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by Nicole - Manager

Thank you.

5 out of 5

Posted by on 9 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Nicole - Manager

Thanks

4 out of 5
The Room was fine overall, the only issue we found - the lamp was not next to the bed we've told them about that. Location price everything else was good. cheers Bob

Posted by on 11 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by Nicole - Manager

Thank you for taking the time to leave a review. We hope to see you again Bob.

About the The Palms Hervey Bay

Location 67 Truro Street, Torquay, QLD 4655

Property Features

As a guest of The Palms Hervey Bay, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. The Palms Hervey Bay also features a garden and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Torquay campsite (fines may apply for smoking in non-smoking areas).

  • 11 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Garden
  • BBQ grill(s)

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (6.3 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

The Palms Hervey Bay offers 11 forms of air-conditioned accommodation with coffee/tea makers and a ceiling fan. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Renovation of all guestrooms was completed in November 2016.

  • Flat-screen television
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the campsite include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 5:30 PM.
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

The front desk at this property is open daily from 8 AM - 5:30 PM.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Hotel Names

  • Palms Caravan Park Torquay
  • Palms Caravan Park
  • Palms Torquay
  • Palms Caravan Park Hervey Bay/Torquay, Australia
  • Palms Hervey Bay Campground
  • Palms Hervey Bay
  • The Palms Hervey Bay Torquay Australia

You should know

  • Registered guests are the only ones allowed to be in guestrooms.