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Sutton Place Hotel Ueno

3.5 star property

Photo gallery for Sutton Place Hotel Ueno

Combined shower/bathtub, deep-soaking bathtub, free toiletries
Interior
Combined shower/bathtub, deep-soaking bathtub, free toiletries
Property entrance
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View map
7-8-23 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005
  • Place, Ueno Park
    ‪5 min walk‬
  • Place, Ameyoko Shopping District
    ‪7 min walk‬
  • Place, Ueno Zoo
    ‪9 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

View all photos for Room, 1 Semi-double Bed, Smoking

Premium bedding, down duvets, in-room safe, desk

Room, 1 Semi-double Bed, Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Room, 1 Semi-double Bed, Non Smoking

Room, 1 Semi-double Bed, Non Smoking

Room, 1 Semi-double Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds, Smoking

Premium bedding, down duvets, in-room safe, desk

Twin Room, 2 Single Beds, Smoking

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Twin Room, 2 Single Beds, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Tokyo

Sutton Place Hotel Ueno puts you in the heart of Tokyo, within just a 10-minute stroll of popular attractions like Ueno Park and Ameyoko Shopping District. .You can enjoy a flat-screen TV with digital channels, and each apartment features free WiFi, free wired Internet and in-room massages. Nice touches to enhance your stay include a soaking tub and bathrobes, while premium bedding and a down duvet invite a good night's rest. A fridge, a safe and a hairdryer are also available. .The apartment building's restaurant is a nice spot to grab a bite. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking.
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What's nearby

  • Ueno Park - 5 min walk - 0.4 km
  • Ameyoko Shopping District - 7 min walk - 0.7 km
  • Ueno Zoo - 9 min walk - 0.8 km
  • Tokyo National Museum - 11 min walk - 0.9 km
  • Sensoji Temple - 19 min walk - 1.6 km

Getting around

  • Inaricho Station - 7 min walk
  • Keisei-Ueno Station - 9 min walk
  • Tokyo (HND-Haneda) - 40 min drive

Restaurants

  • ‪Gong cha - ‬12 min walk
  • ‪おわん - ‬2 min walk
  • ‪マイカリー食堂 - ‬2 min walk
  • ‪恵園 - ‬2 min walk
  • ‪東京油そば伝承館 陣矢 上野の陣 - ‬2 min walk

About this property

Sutton Place Hotel Ueno

There's a restaurant on site. WiFi and wired Internet are free in public spaces. The business-friendly Sutton Place Hotel Ueno also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tokyo apartment.

  • 1 building
  • 50 guestrooms or units
  • 11 levels
  • Built in 1985
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Dining venue
Sutton Place Hotel Ueno offers 50 air-conditioned accommodations with a safe and complimentary bathrobes. Beds feature down duvets and premium bedding. 24-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

This Tokyo apartment provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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  • Air-conditioning
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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Babysitting

Food and drink

  • Refrigerator

Dining

  • A restaurant

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers

Entertainment

  • 24-inch flat-screen TV with digital channels
  • Pay films

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Daily housekeeping
  • Free newspapers in lobby
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe
  • Vending machine

Location highlights

  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 11 floors
  • 50 units
  • Built in 1985

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Sutton Place Ueno
Sutton Hotel Ueno
Sutton Place Hotel Ueno
Sutton Place Ueno
Sutton Place Ueno Hotel
Sutton Ueno
Sutton Ueno Hotel
Ueno Sutton Place
Ueno Sutton Place Hotel
Sutton Place Hotel Ueno Tokyo, Japan
Sutton Place Taito
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Apartment
Sutton Place Hotel Ueno Apartment Tokyo

Frequently asked questions

Is parking available at Sutton Place Hotel Ueno?

Yep, Sutton Place Hotel Ueno has a free self car park.

Are there any beaches close to Sutton Place Hotel Ueno?

The closest beach to Sutton Place Hotel Ueno is Odaiba Beach Park (9.2 km).

Are there hot tubs in the rooms at Sutton Place Hotel Ueno?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Sutton Place Hotel Ueno?

No, Sutton Place Hotel Ueno does not offer an airport shuttle service.

Is there a bar or restaurant at Sutton Place Hotel Ueno?

Yep, you can grab a meal at Sutton Place Hotel Ueno's onsite restaurant.

What time are check-in & check-out at Sutton Place Hotel Ueno?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sutton Place Hotel Ueno?

No, pets are not allowed.

Sutton Place Hotel Ueno Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 155 out of 520 reviews
Rating 8 - Good. 250 out of 520 reviews
Rating 6 - Okay. 90 out of 520 reviews
Rating 4 - Poor. 17 out of 520 reviews
Rating 2 - Terrible. 8 out of 520 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Its convenience by walking to Ueno JR station and so many restaurant close to the hotel.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Yi Jyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點可以接受

很不錯！
Stayed 1 night in Feb 2020
Verified

8/10 Good

Hsiuchuan

Liked: Staff & service
Disliked: Cleanliness
離車站近 早餐好吃
Stayed 1 night in Feb 2020
Verified

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體而言不錯
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體還不錯 雙人房太小，行李箱無法全部打開 員工很親切，還可以寄放行李
Stayed 1 night in Feb 2020
Verified

6/10 Okay

CHIHHAO

Liked: Cleanliness, staff & service
Disliked: Room comfort
價格很便宜，但是房間也真夠小了，也許我太久沒住東京，擁有JR pass 應該選品川或橫濱吧。
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

快適でした

上野入谷口から近くて大変便利。コンビニも近い。昭和通り沿いなので、少しうるさく感じる。系列のホテルでは朝食にサラダとゆで卵がつくので、同じようにつくと更にありがたい。
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Kam Shing

Liked: Cleanliness, staff & service, property conditions & facilities
其實都好好就是面積少一點
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location , very convenience clean place and nice service
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service

Overall acceptable for its location

Location from Ueno Station was within walking distance. Very well maintain.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Yiu Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
距車站很近，5分鐘內可達幾條不同线的地鐵點，服務很好，也十分整潔，贈送輕食早餐只有一個麵包和一盒紙包飲品，但房間太細，太細了。
Stayed 1 night in Dec 2019
Verified

8/10 Good

Piphol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ทำเลดี เดินทางสะดวก จากสถานี JR Ueno ออกทาง Iriya gate เดินนิดเดียวก็ถึงโรงแรม
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- ใกล้สถานี JR Ueno เดินไม่ไกลเลย - ทางเข้าอาจจะได้กลิ่นบุหรี่แรงหน่อยค่ะ เนื่องจากถัดไปอีก 1 ตึก เป็นที่สำหรับสูบบุหรี่ แต่พอเข้ามาในโรงแรมแล้วไม่ได้กลิ่นเลย - ที่พักสะอาดมาก แต่พื้นที่อาจจะดูแคบๆ ไปนิด ไม่มีที่สำหรับเปิดกระเป๋าเดินทางนะคะ แต่หน้าห้องน้ำเป็นประตูบานเลื่อน ทำให้เมื่อเปิดออกไปแล้วมีที่สำหรับเปิดกระเป๋าจัดนู่นนี่ - น้ำแรงดีมากค่ะ อาบแล้วมีความสุข - อาหารเช้าเป็น ขนมปัง กาแฟ คอนเฟลก นม แต่อิ่มค่ะ มีขนมปังประมาณ 5 ชนิดให้เลือก เราโอเคมากนะ สำหรับอาหารเช้าที่นี่ เพราะคิดว่าต้องออกเดินทางเช้า สำหรับแค่นี้เราโอเค - ก่อนออกไปข้างนอก ต้องฝากกุญแจทุกครั้งค่ะ มีคนอยู่ตลอด อันนี้ดี ไม่ต้องพะวงว่ากุญแจจะหาย - โดยรวมแล้วโอเคค่ะ ไม่ไกลตลาดสำหรับนักช้อปปิ้ง ใกล้ Keisei จะไปจะมาสนามบินง่ายๆ
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
สิ่งอำนวยความสะดวกครบครัน เดินทางจาก JR Ueno ไม่ลำบาก
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel location is convenient and closed to JR station
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

ノイジーでした。

車と室内の換気音がなかなか厳しいうるささでございました。 窓が開かないのでできれば空気清浄機のご用意があると助かります。
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

可以

只有一台小電梯 checkin/out 與 房客容易衝突 房間空間小 27"/29" 同開 走道擠乎沒空間. 乾淨 廁所空間較大 浴缸開放式 離上野車站近 方便交通
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
ทำเลดีมาก ใกล้สถานี ueno (JR) อาหารเช้าเป็นแบบไม่จริงจัง (เหมาะสำหรับฝรั่งมากกว่า) ราคาเหมาะสมกับสถานที่ ภาพรวม ก็ OK
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

MING TSUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Checkin 櫃臺在3樓
Stayed 1 night in Oct 2019
Verified

8/10 Good

Hsuan Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿一切都很不錯...就是離車站遠一點點 附近有很多餐廳可以選擇
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Aaaaaaaaaaaaa
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Gyeongmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋아요 가성비갑

직원분들 친절하시고 조식으로 나오는 빵과 음료들 맛있습니다. 2층에서 커피, 차 등을 무료로 받아 마실 수 있고 재빙기와 전자렌지도 사용할수 있어 더운 날씨에 외출 할때마다 아이스 커피 한잔씩 들고 나섰어요. 가격대비 시설 좋고 위치 좋습니다
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sutton Place convenience

The location is very convenient. Breakfast service is good. Unfortunately the wifi could not connect in our room.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもきれいで、スタっフの対応も完璧でした
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities

Very near to Ueno train station

I thought their 4:00 check in was too late and I wasn’t offered smoking or non when booking. I was given a smoking room - Ugh!
Stayed 2 nights in Jul 2019