- Check-in time starts at 3:00 PM
- Minimum check-in age is: 16
- Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Shangri-La Tokyo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, cash, and mobile payments. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
- No cots (infant beds) available
- Children stay free
- Parking height restrictions apply
- Pets allowed in specific rooms only
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- One child stays free
- UnionPay
- Debit cards not accepted
- Staffed front desk
- Carbon monoxide detector
- Smoke detector
- Grey water recycling system
- Security system
- Children stay free - maximum age 6
- Pets cannot be left unattended
- Mobile payments
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
- Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are available
- Individually wrapped food options are available through room service
- No gap period between guests' stays
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property does not follow sanitisation practices of any association
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities on site
- Mobile key entry is not available
- Food service has been amended for enhanced safety
- Property does not offer on-site COVID-19 testing
- Property does not require health documentation at check-in
Guests will be asked to pay the following charges at the property:
- Breakage deposit: JPY 5000 per stay
- The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for cooked-to-order breakfast: approximately JPY 6578 per person
- Airport shuttle fee: JPY 3100 per person (one-way)
- Self parking fee: JPY 4500 per day
- Valet parking fee: JPY 6500 per day
- Pet fee: JPY 12650 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: JPY 12650.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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