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Hotel New Otani Tokyo The Main

4.5 star property
Luxury hotel with 20 restaurants, near Tokyo Imperial Palace

Photo gallery for Hotel New Otani Tokyo The Main

Restaurant
Dining
Daily buffet breakfast for a fee
The Main Shin-Edo Suite with Cypress Bath, Non-Smoking
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪3 min walk‬
  • Place, Tokyo Imperial Palace
    ‪15 min walk‬
  • Place, Tokyo Midtown
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for The Main Deluxe King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking

The Main Quality Double Non-smoking

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • Garden view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Triple Room, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(17 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Twin, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down duvets, in-room safe, individually furnished, desk

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down duvets, in-room safe, individually furnished, desk

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Triple, Non Smoking

The Main Standard Triple, Non Smoking

The Main Standard Triple, Non Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Hotel New Otani Tokyo The Main. You'll be 1.5 km (0.9 mi) from Tokyo Imperial Palace and 2.6 km (1.6 mi) from Tokyo Midtown. Highlights at this hotel include 20 restaurants, 4 bars/lounges and 3 coffee shops/cafes. .A day of pampering can include facials and body treatments. Enjoy the gym and seasonal outdoor swimming pool. 269 square feet (25 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Chiyoda hotel, you'll be 3 km (1.9 mi) from Shinjuku Gyoen National Garden and 3 km (1.9 mi) from Nippon Budokan.

What's nearby

  • Hotel New Otani Tokyo - 3 min walk - 0.3 km
  • Akasaka Palace - 6 min walk - 0.5 km
  • Tokyo Imperial Palace - 15 min walk - 1.3 km
  • Tokyo Midtown - 3 min drive - 1.4 km
  • Shinjuku Gyoen National Garden - 6 min drive - 3.3 km

Getting around

  • Yotsuya Station - 9 min walk
  • Fukuma Station - 9 min walk
  • Tokyo (NRT-Narita Intl.) - 78 min drive

Restaurants

  • ‪All-Day Dining OASIS GARDEN - ‬9 min walk
  • ‪フレッシュネスバーガー - ‬8 min walk
  • SATSUKI
  • ‪GARB CENTRAL - ‬9 min walk
  • ‪Park Side Tables - ‬7 min walk

About this property

Hotel New Otani Tokyo The Main

Luxury hotel with 20 restaurants, near Tokyo Imperial Palace
Hotel New Otani Tokyo The Main offers its guests a health club and a seasonal outdoor pool. There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo The Main. An airport shuttle during limited hours is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 554 guestrooms or units
  • 2 buildings
  • 20 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel New Otani Tokyo The Main offers 554 accommodations with a safe and free newspapers. Each accommodation is individually furnished. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested on-site for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)
  • Facilities fee: JPY 7000 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

We should mention

  • The seasonal pool will open on 11 July and close on 07 September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has a free self car park.

Are there any beaches close to Hotel New Otani Tokyo The Main?

The closest beach to Hotel New Otani Tokyo The Main is Odaiba Beach Park (6.8 km).

Is there a spa on site at Hotel New Otani Tokyo The Main?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Hotel New Otani Tokyo The Main have a pool?

Hotel New Otani Tokyo The Main has a seasonal outdoor pool. The pool is open from July 11 to September 07.

What luxury perks are available at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main features a health club, 20 restaurants and 4 bars. All guestrooms come with deep soaking tubs and room service.

Is Hotel New Otani Tokyo The Main family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as children's slippers in the guestrooms, it's no surprise that Hotel New Otani Tokyo The Main is a hit with families.

Are there hot tubs in the rooms at Hotel New Otani Tokyo The Main?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel New Otani Tokyo The Main serve breakfast?

Sure does, buffet brekkie is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel New Otani Tokyo The Main?

No, but there's an airport shuttle that runs from 8:30 AM - 7:00 PM for a fee.

Is there a bar or restaurant at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has 20 restaurants.

What time are check-in & check-out at Hotel New Otani Tokyo The Main?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Tokyo The Main?

No, pets are not allowed.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 904 out of 1196 reviews
Rating 8 - Good. 185 out of 1196 reviews
Rating 6 - Okay. 54 out of 1196 reviews
Rating 4 - Poor. 26 out of 1196 reviews
Rating 2 - Terrible. 27 out of 1196 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Yuriko

Liked: Cleanliness, amenities, property conditions & facilities
I use to get 4 1000 yen vouchers at check. I haven’t gotten any the last 2 times. I enjoyed buying danish or cookies at the pastry store to have with my morning coffee. My birthday was November 7 when I checked out. I returned on November 12 and will stay until November 25. Hotel Okura this year gave me flowers. Last year it was cookies and always a birthday cake. Imperial Hotel gave me a photo frame and I only stayed 2 nights November 9 and 10. Otani could have given me something. Just for your information.
Stayed 5 nights in Nov 2025

10/10 Excellent

Percy

Liked: Cleanliness, amenities, property conditions & facilities
Second time here and Everything was great. From checkin to cleanliness. All staff were polite, respectful and helpful! Would recommend! A+++
Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl Tania

Liked: Cleanliness, property conditions & facilities
My stay at Hotel New Otani Tokyo was absolutely beautiful from beginning to end. The room was spotless and peaceful, and the staff provided exceptional hospitality—warm, attentive, and always ready to assist with a smile. I loved that the property had everything I needed right on-site: amazing restaurants, a spacious shopping mall, and lovely antique shops to explore. It made my solo trip feel safe, relaxing, and luxurious. I didn’t even need to leave the hotel to enjoy Japan. I’m already looking forward to staying here again on my next visit.
There is a historical Japanese garden at hotel
Free breakfast vouchers were given for all restaurants on property.
Dining and view at Sky Tower was amazing!!
This restaurant is a MUST go and the breakfast buffet was delicious!
Stayed 3 nights in Nov 2025

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
The New Otani Tokyo is always our Goto hotel in Tokyo. It is great to come back to this hotel after a busy day of shopping and visiting different attractions, as it is very calm a relaxing. This hotel is walking distance away from the subway and many dining options we love this facility. They are really consistent with the up keep and the service. Their breakfast options are excellent. I will be back in a few months.
Stayed 3 nights in Nov 2025

10/10 Excellent

Aoi

Liked: Cleanliness, property conditions & facilities
Clean, amazing staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Ji Sook

Stayed 3 nights in Nov 2025

10/10 Excellent

Eric

Stayed 4 nights in Nov 2025

10/10 Excellent

Glenn, Honolulu

Liked: Cleanliness, amenities, property conditions & facilities
Always the staff and hard workers stand out. From the bell desk to check in, to the housekeeping and finally the restaurant staff. Everyone is top notch!!
Stayed 3 nights in Nov 2025

8/10 Good

Helene

Business traveller
Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff, hotel interior is a bit outdated and would benefit from a refurbishing.
Stayed 2 nights in Nov 2025

8/10 Good

Chris

Stayed 3 nights in Nov 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities
Staff was very helpful and courteous
Stayed 5 nights in Nov 2025

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, it was good quality. The night we checked in, the clerk forgot to give us the breakfast tokens and the gatekeeper was very stern with us and it ruined my appetite. It wás not put fault and I don't think it was necessary.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay but feel the breakfast buffet is subpar and overpriced. Hotel staff fantastic. Location had easy access to Metro station.
Stayed 5 nights in Oct 2025

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities
Everything is absolutely amazing especially the gardens at the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Nov 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Efficient staff. Did a good job scheduling airport ride and storing our bags. Restaurant prices were excessive.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
My room was divine. The most comfortable and thoughtful oasis. The view! The welcome gifts! The breakfast! The garden! I wish I would have stayed there my entire trip instead of just two nights. Check out was at noon so I stayed till 11:45 and savored every moment. Every detail of the place is carefully and masterly thought out.
The room
Sunset view
Stayed 2 nights in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Very nice, comfortable, clean room. Love the garden and general atmosphere. Best aircon in the world! Responds to 0.5 degree change and totally silent. Very friendly and helpful staff. Nice selection of restaurants. Although I’d suggest keeping the top floor bar open beyond 9pm! Internet not brilliant, but “good enough” for me.
Stayed 4 nights in Oct 2025

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes.
Stayed 1 night in Oct 2025

10/10 Excellent

Minako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet was outstanding. I wish I had a stomach of teenager.
Stayed 5 nights in Oct 2025

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and service
Stayed 3 nights in Oct 2025

8/10 Good

James

Stayed 3 nights in Oct 2025

8/10 Good

Ragnar, Yellowknife

Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms and wonderful staff. BUT WAS NOT ALLOWED TO USE THE POOL DUE TO TATTOO 😤
Stayed 7 nights in Oct 2025

10/10 Excellent

Corey, Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & grounds
Stayed 2 nights in Oct 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the New Otani when I'm in Tokyo. The subway station (Akasaka Mitsuke) is a few minutes walk from the hotel and it has both the Ginza and Marunouchi subway lines - making it easy to get to your desired location in the Tokyo Metro area. The 400-yr old garden is beautiful as well at the rose garden. Staff is exceptional, as you would expect in Japan. Don't miss the weekend buffet at Trader Vic's. Its a little pricey but the food is amazing and the sparkling wine is all you can drink. I stayed in a Shin-Edo room. Highly recommended. It was an awesome modern Japanese experience.
Stayed 7 nights in Oct 2025