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Hotel New Otani Tokyo The Main

Photo gallery for Hotel New Otani Tokyo The Main

A view of a waterfall through a glass window, with red seating and a table in the foreground.
A table with breakfast items including toast, croissant, salad, and a cup of coffee, overlooking a waterfall.
A modern bathroom with a large mirror, a black countertop, and a bowl sink. There is a shelf with toiletries and a small plant. The floor is tiled, and there is a window with a view of buildings.
A modern hotel room with a city view, a large bed, a desk, and a bathroom.
A modern building with a glass facade, surrounded by lush greenery and a calm water body.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air-conditioning
The current price is AU$367
30 Aug - 31 Aug

Explore the area

View map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪16 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪39 min drive‬

Room options

View all photos for Standard King Non Smoking

A modern hotel room with a large bed, a chair, a desk, and a city view.

Standard King Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Twin Non-Smoking

A hotel room with two beds, a TV, a desk, and a large window with a city view.

Standard Twin Non-Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Standard Double Room - Non-Smoking

A hotel room with a large bed, two bedside tables, a chair, a TV, and a large window with a city view.

Standard Double Room - Non-Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Deluxe King, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a view of the cityscape.

The Main Deluxe King, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the cityscape.

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for The Main Standard King, Non Smoking

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking

A hotel room with two beds, a desk, and a large window offering a city view.

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for The Main Quality Double Non-smoking

A hotel room with a large bed, a desk, a chair, a TV, and a view of a city skyline.

The Main Quality Double Non-smoking

8.8 out of 10
Excellent
(32 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

A modern hotel room with a city view, a dining area, and a cozy seating space.

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • Garden view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free wired internet

View all photos for The Main Deluxe Triple Room, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the cityscape.

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free wired internet

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

A modern hotel room with a large bed, a desk, and a balcony with a view.

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for The Main Standard Twin, Smoking

A hotel room with two beds, a desk, and a large window offering a city view.

The Main Standard Twin, Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A hotel room with a large bed, a desk, and a view of the city.

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a desk, and a view of the city.

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Single Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a seating area, and a view of the cityscape.

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a sofa, a small table, and a view of the city.

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free wired internet

View all photos for The Main Deluxe Twin Room, Smoking

A hotel room with two beds, a desk, a TV, and a city view.

The Main Deluxe Twin Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free wired internet

View all photos for The Main Junior Suite double, Non Smoking

A hotel room with a large bed, a TV, a desk, and a view of the city.

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

A hotel room with a large bed, a desk with a flat-screen TV, a sofa, and a view of the cityscape.

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

A hotel room with two beds, a desk, a TV, and a city view.

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

A hotel room with a large bed, a desk with a flat-screen TV, a sofa, and a view of the cityscape.

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

A hotel room with two beds, a desk, a TV, and a city view.

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free wired internet

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

A hotel room with a large bed, a sofa, a small table, and a view of the cityscape.

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the cityscape.

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

A hotel room with two beds, a desk, and a large window offering a city view.

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for The Main Standard Triple, Non Smoking

A hotel room with two beds, a large window, and a view of the city.

The Main Standard Triple, Non Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free wired internet

View all photos for The Main Deluxe Double, Smoking

The Main Deluxe Double, Smoking

The Main Deluxe Double, Smoking

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Hotel New Otani Tokyo The Main. You'll be 1.5 km (0.9 mi) from Tokyo Imperial Palace and 2.3 km (1.5 mi) from Shinjuku Gyoen National Garden. Highlights at this hotel include 20 restaurants, 4 bars/lounges and 3 coffee shops/cafes. .A day of pampering can include facials and body treatments. Enjoy the gym and seasonal outdoor swimming pool. 269 square feet (25 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Chiyoda hotel, you'll be 3.7 km (2.3 mi) from Tokyo Tower and 4.3 km (2.7 mi) from Tokyo Dome.

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.0 km
  • Akasaka Palace - 9 min walk - 0.8 km
  • Tokyo Imperial Palace - 16 min walk - 1.4 km
  • Tokyo Midtown - 3 min drive - 1.4 km
  • Shinjuku Gyoen National Garden - 4 min drive - 2.7 km

Getting around

  • Yotsuya Station - 9 min walk
  • Fukuma Station - 9 min walk
  • Tokyo (NRT-Narita Intl.) - 78 min drive

Restaurants

  • ‪All-Day Dining OASIS GARDEN - ‬9 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪GARB CENTRAL - ‬9 min walk
  • ‪View & Dining The Sky - ‬1 min walk
  • ‪La Précieuse - ‬10 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel New Otani Tokyo The Main offers its guests a health club and a seasonal outdoor pool. There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo The Main. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 554 guestrooms or units
  • 2 buildings
  • 20 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel New Otani Tokyo The Main offers 554 accommodations with a safe and free newspapers. Each accommodation is individually furnished. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 4,025 to 9,775 for adults and JPY 4,025 to 5,750 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 11 January 2027 to 11 January 2027 (dates subject to change).
The following facilities or services will be unavailable from August 3 2026 to August 5 2026 (dates subject to change):
  • Fitness facilities
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4025 to 9775 for adults and JPY 4025 to 5750 for children
  • Facilities fee: JPY 6600 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • The seasonal pool will open on 10 July and close on 23 September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on 30 Aug 2026 start from AU$367, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has a free self car park.

Is there a spa on site at Hotel New Otani Tokyo The Main?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Hotel New Otani Tokyo The Main have a pool?

Hotel New Otani Tokyo The Main has a seasonal outdoor pool. The pool is open from July 10 to September 23.

What luxury perks are available at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main features a health club, 20 restaurants and 4 bars. All guestrooms come with deep soaking tubs and room service.

Is Hotel New Otani Tokyo The Main family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as children's slippers in the guestrooms, it's no surprise that Hotel New Otani Tokyo The Main is a hit with families.

Are there hot tubs in the rooms at Hotel New Otani Tokyo The Main?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel New Otani Tokyo The Main serve breakfast?

Sure does, buffet brekkie is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel New Otani Tokyo The Main?

No, Hotel New Otani Tokyo The Main does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has 20 restaurants.

What time are check-in & check-out at Hotel New Otani Tokyo The Main?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Tokyo The Main?

No, pets are not allowed.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 998 out of 1295 reviews
Rating 8 - Good. 191 out of 1295 reviews
Rating 6 - Okay. 57 out of 1295 reviews
Rating 4 - Poor. 25 out of 1295 reviews
Rating 2 - Terrible. 24 out of 1295 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Hsuante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, food options are great
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great food, so polite. Loved this hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds with a Japanese Garden. Great restaurants and good central location in the city. We had a wonderful stay!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable hotel with a beautiful garden.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Wen Chieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rich breakfast with wonderful view, very impressed.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Maer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very pretty hotel. Located in a quiet area of Tokyo.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

MAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel New Otani in the heart of Tokyo with wonderful Japanese service & great value!
Stayed 16 nights in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very clean, nice sized rooms and very polite staff.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located…great amenities…busy…just a smidge corny!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jensen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a jewel to stay! The staff are positively wonderful, the hotel itself is spotless and pleasant. The location couldn’t be better, set in a relaxing environment with the ability to dive into hustle and bustle of the city! Would stay again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have absolutely no complaints about this hotel at all, it was perfect.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Parag

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and good location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at New Otani numerous times over the past 20+ years. I love this hotel. The garden is such a nice place to walk around.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Otani is beautiful. I do wish we spent a few more days here. The staff was helpful and amenities were plentiful. It's perfectly located within walking distance of places to eat and public transport. We thoroughly enjoyed our stay and will come back again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, clean room, nice area, great staff in parking entrance, lobby, restaurant and housekeeping personnel. Definitely worth it.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

KYUNGHOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the many restaurants available in the hotel. Access to nearby metro was excellent. We will go again
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome! Better than any buffet breakfasts i’ve had in other countries! Staff was very friendly and accommodating. Room was very clean Edo style rooms are absolutely sooo awesome!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent food and a wide variety of dining options on property. Convenient to the metro, and very helpful staff everywhere you turned. Only thing that could have been an improvement, is if the spa steam/ sauna facilities would have been accessible for guests…they do have a small gym with shower, but the steam and sauna is part of a separate spa area that was an extra charge for day use.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

ROXANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and classy!
Stayed 16 nights in Apr 2026
Verified review

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, amenities
My second stay in the hotel and I absolutely love it
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room, great staff, very beautiful garden. Not cheap though, and not immediately obvious where to go nearby to dine at more affordable rates (South seemed best).
Stayed 4 nights in Mar 2026