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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

Photo gallery for Hotel New Otani Tokyo The Main

Down duvets, in-room safe, individually furnished, desk
View from property
The Main Deluxe Twin Room, Smoking
4 bars/lounges
Treatment room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Housekeeping

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Tokyo Imperial Palace
    ‪1 min drive‬
  • Tokyo Midtown
    ‪3 min drive‬
  • Tokyo Tower
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪43 min drive‬

Room options

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Non-smoking

Room amenity

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 76 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Room amenity

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Day bed
Down duvet
Hairdryer
  • Sleeps 5
  • 2 Large Single Beds

View all photos for The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Day bed
Down duvet
Hairdryer
  • City view
  • 45 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Deluxe King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 71 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Day bed
Down duvet
Hairdryer
  • Sleeps 5
  • 1 King Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin Edo Standard Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Deluxe Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Quality Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Standard Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Single Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Shin Edo Deluxe Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Twin Room With 1 Sofa Bed

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Sofa Bed

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for The Main Shin Edo Standard Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Double Room For 3 People

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for The Main Junior Suite Twin

Down duvets, in-room safe, individually furnished, desk

The Main Junior Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Junior Suite Double

Interior

The Main Junior Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Deluxe Double Room For 3 People (Bathroom With A Washing Area)

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People (Bathroom With A Washing Area)

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area)

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area)

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area)

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area)

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Standard Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

About the area

Tokyo

Hotel New Otani Tokyo The Main puts you in the centre of Tokyo, 1.7 km (1.1 mi) from Tokyo Imperial Palace and 2.9 km (1.8 mi) from Tokyo Midtown. Highlights at this hotel include 20 restaurants, 4 bars/lounges and 3 coffee shops/cafes. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a seasonal outdoor swimming pool and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this Chiyoda hotel, you'll be 3.2 km (2 mi) from Nippon Budokan and 3.3 km (2 mi) from Shinjuku Gyoen National Garden.

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.1 km
  • Tokyo Imperial Palace - 1 min drive - 1.4 km
  • Tokyo Midtown - 3 min drive - 2.6 km
  • Tokyo Tower - 3 min drive - 3.2 km
  • Nippon Budokan - 4 min drive - 3.2 km

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Tokyo (NRT-Narita Intl.) - 77 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel with 20 restaurants, near Tokyo Imperial Palace
There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. A seasonal outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel New Otani Tokyo The Main. An airport shuttle during limited hours is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Tokyo hotel.

  • 554 guestrooms or units
  • 2 buildings
  • 20 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel New Otani Tokyo The Main offers 554 accommodations with a safe and free newspapers. Each accommodation is individually furnished. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested on-site for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

We should mention

  • The seasonal pool will open on 20 July and close on 01 September.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has a free self car park.

Are there any beaches close to Hotel New Otani Tokyo The Main?

The closest beach to Hotel New Otani Tokyo The Main is Odaiba Beach Park (6.7 km).

Does Hotel New Otani Tokyo The Main have a pool?

Hotel New Otani Tokyo The Main has a seasonal outdoor pool. The pool is open from July 20 to September 01.

Is Hotel New Otani Tokyo The Main family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as children's slippers in the guestrooms, it's no surprise that Hotel New Otani Tokyo The Main is a hit with families.

Are there hot tubs in the rooms at Hotel New Otani Tokyo The Main?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel New Otani Tokyo The Main serve breakfast?

Sure does, buffet brekkie is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel New Otani Tokyo The Main?

No, but there's an airport shuttle that runs from 8:30 AM - 7:00 PM for a fee.

Is there a bar or restaurant at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has 20 restaurants.

What time are check-in & check-out at Hotel New Otani Tokyo The Main?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Tokyo The Main?

No, pets are not allowed.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 746 out of 1009 reviews
Rating 8 - Good. 168 out of 1009 reviews
Rating 6 - Okay. 47 out of 1009 reviews
Rating 4 - Poor. 25 out of 1009 reviews
Rating 2 - Terrible. 23 out of 1009 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this quiet hotel with lovely rooms and attentive staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

David, Bellevue

Stayed 3 nights in Jan 2025

6/10 Okay

sina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I’m rating them 3 stars is because of the laundry service situation they put me in. I called room service to ask them to take care of a small bag of laundry. They said okay, and didn’t mention that there would be a charge. To my surprise the next day, I got a bill for a shocking 26,000 yen (170 US dollars). An enormous charge for a small bag of laundry. I asked the staff if they could do anything about the charge, to at least lessen it, because I wasn’t budgeting for an expense like this. The staff seemed to either not understand or pretend not to understand what I was asking them. So I was forced to pay the bill. All things considered, it is a lovely hotel.
Stayed 3 nights in Jan 2025

8/10 Good

Talip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Toshihiko

Stayed 1 night in Jan 2025

10/10 Excellent

Guang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice big hotel. About 5 minutes walk to public transportation.
Stayed 3 nights in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big resort - beautiful gardens and good location

Really big resort with lots of staff on hand to assist. Good location but difficult to navigate to local transportation. Might have been because it was Xmas holidays but most of the shops in the resort were closed which was a shame.
Stayed 4 nights in Dec 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Dec 2024

10/10 Excellent

Tarshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Tarshia

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Malisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay for a night

We had an amazing stay at this property. The staff was so kind and helpful and the room was wonderful. Next time we want to stay more nights for sure!
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christina FY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at New Otani with the extra vouchers for restaurants. Nice neighbourhood and easy access
Stayed 2 nights in Dec 2024

10/10 Excellent

Yazen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden, patient and caring staff that are multilingual, great dining options, and many excellent amenities with a mall connected to the hotel. Truly an amazing experience.
Stayed 7 nights in Dec 2024

10/10 Excellent

Miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very polite and supportive
Stayed 4 nights in Dec 2024

10/10 Excellent

Sky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden
Stayed 1 night in Dec 2024

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received the 4000¥ credit for food, but onsite restaurants are expensive. I am also beginning to believe that Japanese branded hotels don’t give any room upgrades. The New Otani is a huge property with actually 3 hotels, so it makes access to Tokyo Metro a bit of a hike, and quite far from convenience stores. There are many stores in the shopping arcade, but they are for very pricey goods. I had a room with a direct view of Mt Fuji (a few floors higher would have been better). All in all it was a very good 5-night stay
Stayed 5 nights in Dec 2024

10/10 Excellent

SILVIA

Stayed 5 nights in Dec 2024

10/10 Excellent

Hidehito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Service is amazing.
Stayed 3 nights in Dec 2024

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We liked the central location and the peacefulness of park location. The hotel needs updating and renovation. The staff at the two restaurants are passive aggressive individuals feigning professionalism. We were generally disappointed with the service. The food at the Satsuki was excellent, while the food at the Garden Cafe was stale and borderline inedible. We decided to skip eating at the Tower Restaurant, given the aforementioned experience. Very, very average experience all-around. Expected much more, given the reputation from the yesteryears.
Stayed 2 nights in Dec 2024

8/10 Good

Glenn, honolulu

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rm 716, Bath vent was all dusty, I cleaned it. 1 lounger chair by window has a big stain on the seat. Chair by front door, telephone desk is concaved. Unable to sit nicely. Aloha.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gloria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great garden view, very romantic. Easily accessable family Mart and pharmacy came in handy. Very clean and friendly staff.
Stayed 3 nights in Dec 2024