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4.3 out of 5

"Very nice property. I was there a week earlier and had a good size modern room, but when I returned my room was smaller and a bit dated. Bathroom q ... " More

By a verified traveller on Sat 11 May 2019

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Hotel Description

Hilton Tokyo puts you in the heart of Tokyo, connected to a shopping center and within just a 10-minute stroll of popular attractions like Tokyo Metropolitan Government Building and The Tokyo Metropolitan Government. Highlights at this luxury hotel include 4 restaurants, 2 bars/lounges, and an indoor swimming pool.

All 830 rooms feature LCD TVs with digital channels, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like slippers and free toiletries. Additionally, in-room massages, safes, and hair dryers are available.

The restaurant, Marble Lounge, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Zatta is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour fitness center and outdoor tennis court as well as access to free bike rentals. 10032 square feet (932 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 4.5-star Shinjuku hotel, attractions include Robot Restaurant and Isetan Department Store Shinjuku.

Hilton, Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$266* Per night/room 1 Oct. - 2 Oct.

Junior Suite, 1 King Bed, Business Lounge Access (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

King, Executive Suite, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Single Beds, Business Lounge Access (Executive)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Business Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Tokyo ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Tokyo

Everyone (8)
4 out of 5
Very nice property. I was there a week earlier and had a good size modern room, but when I returned my room was smaller and a bit dated. Bathroom quite small. All good though. Staff are really nice

Posted by on 11 May 2019

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4 out of 5
Great location nice hotel disappointing that the Wi-Fi only works in the lobby unless you purchase the option for it to work in your room thought this was quite poor Other then that everything else was great

Posted by on 24 Dec. 2018

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3 out of 5

A good 4-star hotel

Pros: The staff as a whole is fantastic
Cons: Total facelift for bedroom and bathroom, better quality coffee and tea in room.
Location: This hotel is right next to the Tokyo Metropolitan Government Building, roof top view of Tokyo, free of charge.
The Hilton brand comprises of mainly older hotels, and this one is no exception. Maybe land is precious in Tokyo, most of the newer 5-star hotels are exuberantly expensive, hence we ended up staying at the Hilton, which is still not cheap (we paid approximately $400 AUD per night). We stayed in a standard King room, and we found it a bit small. Bathroom can definitely do with a facelift. Otherwise, all amenities are present and satisfactory. This hotel has its standard gym and pool, and also tennis courts, but hourly rental for tennis is expcensive. The hotel staff are all very friendly and willing to help. I think the staff is what makes this hotel nice. This hotel is located in a business district, so nothing is within close walking distance from the hotel. The closest area from the hotel is Shinjuku and the hotel runs regular shuttle buses to and from Shinjuku which is great. Overall, this hotel is pleasant enough and I would be happy to stay there again.

Posted by on 11 Jun. 2018

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4 out of 5
The room and facilities at the Hilton are exceptional. The staff are helpful but there is some assumed knowledge the guests will have. If they don’t, for instance, have a credit card, the process is not very smooth to check in. Overall though it is definitely worth staying a few nights.

Posted by , from Melbourne, Victoria on 24 May 2018

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5 out of 5
Ernesto...was awesome. He looked after us, made us feel special and made our stay extra special. Thank you so much.

Posted by on 30 Apr. 2018

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5 out of 5

Great hotel - close to shops and food districts

Extremely helpful and friendly staff Great restaurants and fun themed buffets

Posted by , from Qld, Australia on 4 Jul. 2017

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4 out of 5

Hilton Tokyo - brilliant

Stayed in this hotel for five nights - great location right above metro station. Concierge staff always friendly and helpful with enquiries, questions about tourist attractions, etc.

Posted by , from Sydney on 18 Jan. 2017

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5 out of 5

Great position and nothing was an effort for staff

Pros: Good gym and spa area. Great bars, open planned and efficient dining with great food.
Cons: The bathrooms whilst efficient could be a little larger.
Location: Govt office towers are a great site for 360 degrees Tokyo view. plenty of good restaurants near by. Metro station accessible
Any request was efficiently and quickly delt with polite attention. The hotel is readily accessible to all of Tokyo through an efficient and regular rail system whilst the hotel was within walking distance of lovely parks and scenic spots.

Posted by on 28 Feb. 2016

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5 out of 5

Customer services

customer services is perfect, I booked a non-smoking room by mistake when I booked it online, but when I arrived the hotel, receptionist help me to change to a better view smoking room.

Posted by on 30 Jun. 2015

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Property Features

As a guest of Hilton Tokyo, you'll find an indoor pool, an outdoor tennis court, a 24-hour fitness center, and complimentary bicycles. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 10032 square feet (932 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Hilton Tokyo. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. This 4.5-star Tokyo hotel is smoke free.

  • 1 building
  • 830 guestrooms or units
  • 38 levels
  • 4 dining venues
  • 2 bars or lounges
  • 10032 sq ft of conference space
  • 932 sq m of conference space
  • Built in 1984
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Narita Intl. Airport (NRT) (74.6 km / 46.4 mi)
  • Train station: Shinjuku Station (1.3 km / 0.8 mi)
  • Metro station: Tochomae Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Tokyo offers 830 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Marble Lounge - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.

Dynasty - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Junisoh - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Metropolitan Grill - This steakhouse specializes in American cuisine and serves brunch, lunch, and dinner. A children's menu is available. Open daily.

Zatta - This bar serves lunch and dinner. Open daily.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 4:30 AM to 10 PM. Fees may apply. Contact the property in advance to get details.

Additional meal fees apply to children when sharing existing bedding.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 4:30 AM to 10 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 7258.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3114 for adults and JPY 1894 for children (approximately)
  • Fee for in-room wireless Internet: JPY 1000 per night (rates may vary)
  • Fee for in-room wired Internet: JPY 1000 per night (rates may vary)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Airport shuttle fee per child: JPY 1600 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per night
  • Rollaway bed fee: JPY 7258.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Tokyo
  • Hilton Tokyo
  • Tokyo Hilton
  • Hilton International Shinjuku
  • Hilton Tokyo Hotel
  • Hilton Tokyo Hotel Shinjuku
  • Hilton Tokyo Shinjuku
  • Shinjuku Hilton
  • Hilton Tokyo Hotel
  • Hilton Tokyo Tokyo
  • Hilton Tokyo Hotel Tokyo

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.