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4.5 out of 5

"We lost our luggage on the public bus and the friendly staff did their best to find it. Luckily for us, we found our luggage thanks to their help. Bes ... " More

By a verified traveller on Sun 05 May 2019

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Hotel Description

Candeo Hotels Uenokoen places you in the center of Tokyo, within just a 15-minute stroll of popular places like Ueno Onshi Park and Tokyo National Museum. Highlights at this hotel include a restaurant and in-room free wired Internet.

All 268 rooms feature LCD TVs, hair dryers, and desks. Nice touches to enhance your stay include slippers and free toiletries.

This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Additionally, you'll find laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 7 AM and 9:30 AM. There's also the convenience of self parking.

Within a 20-minute walk of this 3-star Taito hotel, attractions include Ueno Zoo and Ameya-Yokochō.

Run of House, Non Smoking (Assign at Check-in)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max
AU$50* Per night/room 4 Aug. - 5 Aug.

Queen Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hollywood Twin Room, 2 Single Beds, Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Queen Room, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Run of House, Smoking (Assign at Check-in)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Double Room, Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Candeo Hotels Uenokoen ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Candeo Hotels Uenokoen

Everyone (3) Couples (1)
5 out of 5
We lost our luggage on the public bus and the friendly staff did their best to find it. Luckily for us, we found our luggage thanks to their help. Best hotel, best staff. Thankyou!

Posted by on 5 May 2019

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4 out of 5

Close to train station, cozy and friendly

Second time staying here, I like the customer service and it's close to a station, also priced well

Posted by , from australia on 11 Jun. 2018

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4 out of 5

Quite nice

Good facilities, fee use of ice machine, cheap washing and drying facilities. Vending machines each floor.

Posted by , from KATHERINE NT on 13 Oct. 2017

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5 out of 5

Nice hotel, close to train station

Don't expect large room but very cozy and comfortable. Plenty to see and do around the area.

Posted by on 13 Mar. 2017

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Property Features

There's a restaurant on site. Public spaces have free WiFi. The business-friendly Candeo Hotels Uenokoen also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Tokyo hotel.

  • 1 building
  • 268 guestrooms or units
  • 12 levels
  • Built in 2010
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Narita Intl. Airport (NRT) (68.3 km / 42.5 mi)
  • Train station: Uguisudani Station (0.5 km / 0.3 mi)
  • Metro station: Iriya Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Candeo Hotels Uenokoen offers 268 accommodations with slippers and hair dryers. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.

Candeo Hotels Uenokoen has a restaurant serving breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1980 for adults and JPY 1430 for children (approximately)
  • Self parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candeo Hotels
  • Candeo Hotels Uenokoen
  • Candeo Uenokoen
  • Candeo Hotels Uenokoen Hotel Taito
  • Candeo Hotels Uenokoen Tokyo, Japan
  • Candeo Hotels Uenokoen Hotel Tokyo
  • Candeo Hotels Uenokoen Hotel
  • Candeo Hotels Uenokoen Tokyo
  • Candeo Hotels Uenokoen Hotel
  • Candeo Hotels Uenokoen Tokyo
  • Candeo Hotels Uenokoen Hotel Tokyo

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.