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4.0 out of 5

"Shout out to Tessa at the front desk for her amazing professionalism and excellent customer service skills. She is a credit to your establishment. " More

By a verified traveller on Sun 14 Jan 2024

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Hotel Description

Oaks The Entrance Waterfront Suites places you steps from Pelican Plaza and within a 10-minute stroll of Entrance Beach. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy a flat-screen TV with digital channels, and each apartment features a furnished balcony, a coffee/tea maker, and a hair dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. An iron/ironing board, free toiletries, and a phone are also available. Weekly housekeeping is available.

Enjoy the spa tub, kids' swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

With a stay at this 4-star The Entrance aparthotel, you'll be 27 km (16.8 mi) from Lake Macquarie.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$189* Per night/room 20 Mar. - 21 Mar.

Two Bedroom Apartment Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Loft

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

One Bedroom Loft

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Oaks The Entrance Waterfront Suites ratings based on 1,121 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oaks The Entrance Waterfront Suites

Everyone (520) Couples (422) Business (1) Students (1) Family (166)
1 out of 5

Posted by on 9 Feb. 2024

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5 out of 5

Posted by on 30 Jan. 2024

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4 out of 5
Very good thanks

Posted by on 26 Jan. 2024

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5 out of 5
Shout out to Tessa at the front desk for her amazing professionalism and excellent customer service skills. She is a credit to your establishment.

Posted by on 14 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by Hotel Management

Dear Jasmina,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

5 out of 5

Posted by on 23 Dec. 2023

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5 out of 5
we loved the area, nice and clean, playground just outside the building, easy and good for our kids.

Posted by on 10 Oct. 2023

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Comment from Hotel Management

13 Oct. 2023 by Hotel Management

Dear Xiaofan,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

4 out of 5
It was fine

Posted by on 10 Oct. 2023

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Comment from Hotel Management

13 Oct. 2023 by Hotel Management

Dear Gary,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

5 out of 5

Posted by on 7 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Hotel Management

Dear Jocelyn,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

2 out of 5
Very disappointing. Area is unsafe and we were advised not yo walk far at night. Property is old, furnishings worn and stained. No amenities were open. View was excellent but not worth the price. Would not stay again or return to the area.

Posted by on 27 Sep. 2023

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Comment from Hotel Management

9 Oct. 2023 by Hotel Manager

Dear Stephen,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel management

3 out of 5
Thanks for the mattress topper to assist with the old bed. Last day no TV . It was done for 24hrs.

Posted by on 25 Sep. 2023

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Comment from Hotel Management

9 Oct. 2023 by Hotel Manager

Dear Glenda,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel management

About the Oaks The Entrance Waterfront Suites

Location 89 The Entrance Road, The Entrance, NSW 2261

Property Features

Oaks The Entrance Waterfront Suites offers its guests a children's pool, an outdoor pool, and a spa tub. WiFi is free in public spaces. Oaks The Entrance Waterfront Suites also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. For a fee, parking is available. This 4-star The Entrance aparthotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 6 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Oaks The Entrance Waterfront Suites offers 76 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished balconies. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium digital channels. Housekeeping is provided weekly.

  • In-room kitchen
  • Private balcony (furnished)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Friday - Monday: midnight - midnight
  • Tuesday - Thursday: 6 AM - 10 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Friday - Monday: midnight - midnight
  • Tuesday - Thursday: 6 AM - 10 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 20 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Entrance Resort
  • Oaks Entrance
  • Oaks Resort Entrance
  • Oaks Waterfront
  • Oaks Waterfront Entrance
  • Oaks Waterfront Resort
  • Oaks Waterfront Resort Entrance
  • Resort Entrance
  • Waterfront Entrance
  • Oaks Waterfront Hotel The Entrance
  • Oaks Waterfront Resort The Entrance Hotel The Entrance
  • Oaks Waterfront The Entrance
  • Oaks Waterfront Resort The Entrance
  • Oaks Waterfront Resort The Entrance Hotel
  • Oaks Waterfront Resort
  • Oaks The Entrance Waterfront Suites Aparthotel
  • Oaks The Entrance Waterfront Suites The Entrance
  • Oaks The Entrance Waterfront Suites Aparthotel The Entrance

You should know

  • Free in-room WiFi has a 3-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.