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Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

4.0 star property

Photo gallery for Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

A swimming pool with clear blue water, surrounded by lush greenery and palm trees.
Property video
A wooden gazebo surrounded by lush tropical plants and a stone pathway.
A buffet area with multiple food stations, a central serving counter, and a modern ceiling design with recessed lighting.
A balcony with a white table and chairs, overlooking a coastal view with cliffs and a road.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Avenida de Colon , 22, Puerto de la Cruz, Tenerife, 38400
  • Place, Martianez Shopping Centre
    ‪2 min walk‬
  • Place, La Paz Lookout
    ‪9 min walk‬
  • Place, Plaza del Charco
    ‪12 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪69 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Sea View

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, Sea View

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (Teide View )

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room (Teide View )

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom (2 Adults + 2 Children)

A hotel room with a bed, a sofa, a coffee table, and wall art.

Junior Suite, 1 Bedroom (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Sea View (2 adults and 1 child)

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, Sea View (2 adults and 1 child)

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite (2 adults and 1 child)

A hotel room with a bed, a sofa, a coffee table, and wall art.

Junior Suite (2 adults and 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room (2 Adults + 1 Child)

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room (Teide View 2 adults + 1 child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room (Teide View 2 adults + 1 child)

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed (2 Adults + 1 Child)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds (2 Adults + 1 Child)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 Queen Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 Queen Bed (2 Adults + 1 Child)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Teide View)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed (Teide View)

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Teide View 2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed (Teide View 2 Adults + 1 Child)

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds (Teide View)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds (Teide View)

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds (Teide View 2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds (Teide View 2 Adults + 1 Child)

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Sea View

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 1 King Bed, Sea View

  • Ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Sea View (2 Adults + 1 Child)

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 1 King Bed, Sea View (2 Adults + 1 Child)

  • Ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Sea View

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 2 Double Beds, Sea View

  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Sea View (2 Adults + 1 Child)

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 2 Double Beds, Sea View (2 Adults + 1 Child)

  • Ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite, 1 King Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (2 Adults + 1 Child)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite, 1 King Bed (2 Adults + 1 Child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (2 Adults + 2 Children)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite, 1 King Bed (2 Adults + 2 Children)

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (3 Adults + 1 Child)

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 1 King Bed (3 Adults + 1 Child)

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 2 Double Beds

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds (2 Adults + 1 Child)

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 2 Double Beds (2 Adults + 1 Child)

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds (2 Adults + 2 Children)

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 2 Double Beds (2 Adults + 2 Children)

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds (3 Adults + 1 Child)

A living room with striped sofas, a glass coffee table, a TV, and a radiator.

Junior Suite, 2 Double Beds (3 Adults + 1 Child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Puerto de la Cruz

A family-friendly stay in the heart of Puerto de la Cruz awaits you at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection. Within just a 10-minute stroll, you'll find popular attractions like Lago Martianez Swimming Pools and Tenerife Beaches. Highlights at this beach hotel include 3 restaurants, an outdoor swimming pool and free buffet breakfast. .The restaurant, Main Restaurant Teide, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, gym, outdoor tennis court and Hot tub. 2594 square feet (241 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning free breakfast is served. There's also the convenience of self parking. .In proximity to this 4-property class Puerto de la Cruz hotel you'll find Teide National Park.

What's nearby

  • Martianez Shopping Centre - 2 min walk - 0.2 km
  • Tenerife Beaches - 7 min walk - 0.6 km
  • La Paz Lookout - 9 min walk - 0.8 km
  • Plaza del Charco - 12 min walk - 1.0 km
  • Taoro Park - 15 min walk - 1.3 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Bar El Camino - ‬5 min walk
  • ‪The Gramophone Bar - ‬3 min walk
  • ‪Bar Cafeteria Bangosol - ‬5 min walk
  • ‪La Cazuela - ‬5 min walk

About this property

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

Some rates at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and a hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 2594 square feet (241 square metres) and includes conference space. A fitness centre, a terrace, and a complimentary children's club are also featured at the family-friendly Bahia Principe Explore San Felipe - Hyatt Inclusive Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 1 building
  • 261 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 2594 sq ft of conference space
  • 241 sq. m of conference space
  • Built in 1965
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Bahia Principe Explore San Felipe - Hyatt Inclusive Collection offers 261 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to furnished balconies. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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The price is AU$216
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 15 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Italian Portofino
  • Main Restaurant Teide
  • Mediterraneo

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,594 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 1965
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 15 per day
  • In-room safe fee: EUR 3.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.

Property is also known as

Sunlight Bahia Principe San Felipe Hotel Puerto de la Cruz
Bahia Principe San Felipe Hotel
Bahia Principe San Felipe Hotel Puerto de la Cruz
Bahia Principe San Felipe Puerto de la Cruz
Bahia Principe San Felipe Tenerife/Puerto De La Cruz
Sunlight Bahia Principe San Felipe Puerto de la Cruz
Bahia Principe Sunlight Felipe
Sunlight Bahia Principe San Felipe
Bahia Principe Sunlight San Felipe Hotel
Bahia Principe Sunlight San Felipe Puerto de la Cruz
Bahia Principe Sunlight San Felipe Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

Yep, Bahia Principe Explore San Felipe - Hyatt Inclusive Collection has an uncovered self car park for EUR 15 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

Yep, Bahia Principe Explore San Felipe - Hyatt Inclusive Collection is a short 8-minute walk from Tenerife Beaches.

Does Bahia Principe Explore San Felipe - Hyatt Inclusive Collection have a pool?

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection features an outdoor pool, 1 hot tub and 3 restaurants.

What makes Bahia Principe Explore San Felipe - Hyatt Inclusive Collection a romantic place to stay?

1 hot tub and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection.

Is Bahia Principe Explore San Felipe - Hyatt Inclusive Collection family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Bahia Principe Explore San Felipe - Hyatt Inclusive Collection is a hit with families.

Does Bahia Principe Explore San Felipe - Hyatt Inclusive Collection serve breakfast?

You bet, complimentary buffet breakfast is available daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

No, Bahia Principe Explore San Felipe - Hyatt Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection?

No, only service animals are allowed.

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 109 out of 326 reviews
Rating 8 - Good. 145 out of 326 reviews
Rating 6 - Okay. 39 out of 326 reviews
Rating 4 - Poor. 17 out of 326 reviews
Rating 2 - Terrible. 16 out of 326 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Great staff Good food and drink Hotel lovely and clean
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The best tropical destination yet. We felt really safe and cared for.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Anemette

Liked: Staff & service, amenities
View to the sea - Staff - reception, bar, restaurant
12. floor
Pool
Evening
12. floor - corner huge balcony
Stayed 11 nights in Oct 2025
Verified review

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was very good. I would give it 5 stars but the room given to us was very outdated and the room reeked of sewer smell. We complained but nothing was done while we occupied it. Putting the stoppers in the plugs helped. Other than that property was very good.
Stayed 12 nights in Mar 2026
Verified review

8/10 Good

Kerry Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean but in need of an upgrade. Bathroom in need of upgrade - bath was very plastic feeling and shower rather feeble. The staff were excellent, they went above and beyond for us as we were celebrating a 21st Birthday while there. Had a sea view. Food choices were good although sometimes the food was lukewarm. I did notice some people microwave their food. Entertainment was good, something for everyone during the day and at night too - Entertainment team were very good Hotel is family friendly Overall had a lovely week away
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Christopher Charles

Liked: Cleanliness, amenities, property conditions & facilities
First Class
Stayed 13 nights in Jan 2026
Verified review

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, especially Lucia.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Walt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and amazing staff!
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Stanley

Liked: Staff & service
Good
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Andrew Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Always eager to help guests.
Stayed 5 nights in Jun 2025
Verified review

2/10 Terrible

Barry

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A very disappointing hotel in desperate need of refurbishment. Our Junior Suite was nothing like the photographs in the hotel promotion. It was a dark gloomy room with dangerous wiring. The tv couldn't be plugged in and the door to the balcony wouldn't lock. (We were on the first floor and the unlocked door was a real worry.) The food was mediocre. Entertainment left a great deal to be desired.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
💪🌎
Stayed 7 nights in Sep 2025
Verified review

2/10 Terrible

Ewelina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend to anyone. Never stay there again. We paid almost $500 per night and it was wast of money. We had cockroaches in the room. Room was old. They charge €15 per night per car. Never find parking on the street. We had breakfast and dinner included in the price but we had to pay for the water at dinner (anything do drink you have to pay). Never happed in different hotel. This hotel is overpriced.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great sea view, close to Puerto De La Cruz historical center, nice staff, good food. Good place to relax. A few more deckchairs by the pool and a few more parking spaces would be welcome
Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2023
Verified review

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location. Front of sea and close to all resto. Buffet is so so. Lot of eldery german Hard bed. Smell. A/C with dust Ot is a 3 *
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value clean and friendly stay

Excellent stay. Great value. Food was great staff friendly. Loved it when staff showed you to a table rather than the usual all inclusive scrum to get seated together. Food refreshed frequently and wide variety to suit picky kids. Hardly any queues to bar. Ok the lifts are a bit slow but if that’s the negative …. Definitely visit again
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
First class
Stayed 14 nights in Dec 2024
Verified review

8/10 Good

Rolf

Liked: Cleanliness, staff & service
Nice view, polite personel, nice ground floor and park with pool area. Room floors and room were looking a bit tired after many years. Over all impression is good and it was a pleasent stay. overallin use.
Stayed 7 nights in May 2023
Verified review

4/10 Poor

Aimee

Disliked: Cleanliness, property conditions & facilities, room comfort
We had a really disappointing experience at this hotel. It is definitely not 4 stars, 3 if you get a renovated room, less if you’re in the others (which make up the majority). We were given the latter to start with and the room was shabby and dirty, paint peeling off all of the furniture and mould in the bathroom. The food was average (avoid the a la carte restaurants completely as these are worse, and charge you if half board). The pool area is nice and it’s a convenient location. The spa was nice but again this is an extra charge and not made clear. Some staff cheerful and helpful, others are really rude. Not quite sure how this hotel has the ratings it does, maybe from a few returning customers. I’d definitely avoid.
Stayed 5 nights in Nov 2025
Verified review

4/10 Poor

Antonio

Poor quality

Hotel needs to be renovated urgently!
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities
The good: We had a great time. Everything was very clean and the staff was very attentive. The entertainment staff did an amazing job with the kids. The food was always good and plentiful as were the drinks. The location couldn't have been more perfect. The bad:Elevators definitely need serviced. Showers have poor water pressure. The air conditioning didnt work on our first night and there was a leak in our ceiling. One bartender always seemed a bit grumpy. All of the entertainment was geared towards the kids leaving the adults with only drinking to entertain ourselves.
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities
Food was good, pool area well taken care off and staff in the pool bar area well helpful and very friendly. The lounge bar often had queues in the evening thought the staff worked very hard to keep things moving. Didn’t like the fact that only local spirits on offer for all inclusive and full price charged for branded spirits. Other hotel I have visited charged a supplement not full price.
Stayed 12 nights in Jun 2022
Verified review

8/10 Good

Sarah Marie

Liked: Staff & service
Disliked: Property conditions & facilities
The Hand Shower was broken, so you only can shower when sitting. The big pool was a bit heated, kids pool was freezing cold, not good for our 3 y o. The view from our room was perfekt. We had cockroaches in our room. The dinner was good for me, great salad buffet. But not for my husband, meat and main dishes were not good in quality and selection. To use the inside pool in the spa you need to pay 15€ per person a day. For one small pool the kid would use for maybe an hour, this is way too expensive. Didn’t expect to pay anything, not very attractive.
Stayed 8 nights in Jan 2024