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FERGUS Puerto de la Cruz

4.0 star property
Hotel with 2 outdoor swimming pools, near Lago Martianez Swimming Pools

Photo gallery for FERGUS Puerto de la Cruz

2 outdoor pools, pool umbrellas, pool loungers
Reception
Exterior
View from room
Rooftop terrace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Pool
  • Room service
  • Housekeeping
The current price is AU$167
includes taxes & fees
11 May - 12 May

Explore the area

Map
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400
  • Lago Martianez Swimming Pools
    ‪12 min walk‬
  • Plaza del Charco
    ‪16 min walk‬
  • Loro Park
    ‪4 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪65 min drive‬

Room options

View all photos for Premium Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
Hairdryer
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
  • 28 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Premium Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (2 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
Bidet
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Mountain View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (2 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
Bidet
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Mountain View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 Double Water Bed and 2 Single Beds

View all photos for Superior Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
Hairdryer
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Suite (4 adults)

Down duvets, minibar, in-room safe, desk

Suite (4 adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room (1 adult + 2 children)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 2 children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room (1 adult + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (1 adult)

View from room

Superior Double Room, Sea View (1 adult)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Superior Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 2 children)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room (1 adult)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite (2 adults + 1 child)

View from room

Suite (2 adults + 1 child)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Suite (3 adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (3 adults + 1 child)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Suite (2 adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Down duvet
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

About the area

Puerto de la Cruz

At FERGUS Puerto de la Cruz you'll be within a 20-minute stroll of popular places like Lago Martianez Swimming Pools and Plaza del Charco. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .The buffet restaurant, Restaurante Principal, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the kids' swimming pool and pool loungers. Business travellers can take advantage of conference space and a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also limited parking, along with the convenience of a free shopping centre shuttle. .Places within a 5-minute walk of this 4-property class Puerto de la Cruz hotel include Jardin Aquatico and Martianez Shopping Centre.

What's nearby

  • La Paz Lookout - 3 min walk - 0.3 km
  • Lago Martianez Swimming Pools - 12 min walk - 1.1 km
  • Taoro Park - 16 min walk - 1.3 km
  • Plaza del Charco - 16 min walk - 1.4 km
  • Loro Park - 4 min drive - 3.5 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive

Restaurants

  • ‪Bar el Camino - ‬4 min walk
  • ‪Hotel Teide Mar - ‬7 min walk
  • ‪Zicatela - ‬8 min walk
  • ‪Apricot - ‬6 min walk
  • ‪Vinoteca Con Pasión - ‬9 min walk

About this property

FERGUS Puerto de la Cruz

Hotel with 2 outdoor swimming pools, near Lago Martianez Swimming Pools
Some rates at FERGUS Puerto de la Cruz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

FERGUS Puerto de la Cruz offers its guests 2 outdoor swimming pools and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

You'll find a business centre on site. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly FERGUS Puerto de la Cruz. A complete renovation of FERGUS Puerto de la Cruz was completed in June 2023.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 1 building
  • 300 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • Built in 1973
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Spanish

Similar properties

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  • Pool
  • Breakfast included
  • All-inclusive
  • Kids pool
4.4 out of 5, Excellent, 141 reviews
The price is AU$207
includes taxes & fees
8 May - 9 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante piscina
  • Restaurante Principal

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Piano

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at FERGUS Puerto de la Cruz?

FERGUS Puerto de la Cruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at FERGUS Puerto de la Cruz?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at FERGUS Puerto de la Cruz on 11 May 2025 start from AU$167.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at FERGUS Puerto de la Cruz?

Onsite parking is limited.

Are there any beaches close to FERGUS Puerto de la Cruz?

Yep, FERGUS Puerto de la Cruz is a short 9-minute walk from Playa Martianez.

Does FERGUS Puerto de la Cruz have a pool?

FERGUS Puerto de la Cruz has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes FERGUS Puerto de la Cruz a romantic place to stay?

Pool-view dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at FERGUS Puerto de la Cruz.

Does FERGUS Puerto de la Cruz serve breakfast?

You bet, free buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at FERGUS Puerto de la Cruz?

No, FERGUS Puerto de la Cruz does not offer an airport shuttle service.

Is there a bar or restaurant at FERGUS Puerto de la Cruz?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at FERGUS Puerto de la Cruz?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at FERGUS Puerto de la Cruz?

No, pets are not allowed.

FERGUS Puerto de la Cruz Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 62 reviews
Rating 8 - Good. 22 out of 62 reviews
Rating 6 - Okay. 9 out of 62 reviews
Rating 4 - Poor. 3 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Suzana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Looks good on the outside

Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
Stayed 4 nights in Dec 2024

10/10 Excellent

Agustin, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Andriejus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One day in Puerto

Had a lovely one night stay at The Fergus. Have absolutely no complaints, but have had better breakfasts. Beautiful view from our balcony
Stayed 1 night in Oct 2024

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023

6/10 Okay

Lynne

Liked: Cleanliness, staff & service

Not a 4 *

In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Das ist ein sehr empfehlenswertes Hotel in Puerto de la Cruz. Insbsonders das Personal an der Reception half mir nach Kräften in einer Notlage (Ausweisverlust) Das Essen war für ein Kettenhotel dieser Art überdurchschnittlich gut. Gerne wieder!
Stayed 5 nights in Jan 2025

10/10 Excellent

Helge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig og vennlig betjening, mange aktiviteter, fin julemiddag.
Stayed 10 nights in Dec 2024

10/10 Excellent

Emil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Jari

Stayed 7 nights in Nov 2024

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt hotel

Dejligt ophold, pænt og rent, hjælpsomt personale. God beliggenhed
Stayed 4 nights in Nov 2024

8/10 Good

Kia

Liked: Staff & service, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

PHILIPPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel très bien placé avec 2 belles piscines ! Personnel très agréable et soirées organisées par l'hotel très sympa
Stayed 7 nights in Nov 2024

6/10 Okay

Philippe

Liked: Cleanliness, property conditions & facilities, room comfort
problème pour le parking en dehors de l'hôtel et prix élevé dans ce lui de l'hotel
Stayed 1 night in Nov 2024

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Pieter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
De kamers waren netjes en schoon maar door het hele hotel heen hing een vreemde vieze geur die ik niet thuis kon brengen. Daarnaast was het ontbijtbuffet niet zo bijzonder. Verder was de service goed en zat het hotel op een mooie plek.
Stayed 1 night in Nov 2024

4/10 Poor

Vinthuja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally, there's nothing to brag about. The worst part was the poor quality of all the soft drinks, including juices and coffee.
Stayed 2 nights in Oct 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Viktoriia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice for a family

It’s was nice surprise for my Birthday,I find a bottle Champagne in the room❤️ IAnd it’s was nice short stay in Puerto de la Cruz.
Stayed 1 night in Aug 2024

8/10 Good

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Isaac Angel

Stayed 2 nights in Aug 2024