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Best Western Sanctuary Inn

4.0 star property
Hotel in Tamworth with outdoor pool and restaurant

Photo gallery for Best Western Sanctuary Inn

Lounge
Bar (on property)
BBQ/picnic Area
Lobby sitting area
Family Room, Multiple Beds, Non Smoking

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Hot tub
  • Pool
  • Bar
  • Room service
The current price is AU$153
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
293 Marius Street, Tamworth, NSW, 2340
  • Place, Australian Country Music Hall of Fame
    ‪5 min walk‬
  • Place, Tamworth Capitol Theatre
    ‪16 min walk‬
  • Place, Australian Equine and Livestock Events Centre
    ‪7 min drive‬
  • Airport, Tamworth, NSW (TMW)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(34 reviews)

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Mezzanine

Suite, 1 Queen Bed, Non Smoking, Mezzanine | Living room

Suite, 1 Queen Bed, Non Smoking, Mezzanine

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Room, 1 Queen Bed, Non Smoking

Minibar, individually decorated, laptop workspace, blackout curtains

Economy Room, 1 Queen Bed, Non Smoking

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(8 reviews)

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, Multiple Beds, Non Smoking

Minibar, individually decorated, laptop workspace, blackout curtains

Premier Room, Multiple Beds, Non Smoking

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

Executive Suite, 1 King Bed, Non Smoking, Jetted Tub | Jetted bathtub

Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Designer toiletries
Jetted bath
Bathrobes
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Pet Friendly)

Standard Room, 1 Queen Bed, Non Smoking (Pet Friendly)

Standard Room, 1 Queen Bed, Non Smoking (Pet Friendly)

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Room, Multiple Beds, Non Smoking

Premier Room, Multiple Beds, Non Smoking

Premier Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(13 reviews)

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Highlights

Individually decorated
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
Individually decorated
Air-conditioning
Blackout drapes/curtains
Crib/infant bed
Bathrobes
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Premier King Room

Separate dining area
Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
  • Sleeps 2

Premier Queen and Single Room

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 3

Pet Friendly Queen Room

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 2

Executive Spa Suite

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 2

Executive King Room

Separate dining area
Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
  • Sleeps 2

Queen Suite

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 3

1 Queen Bed, Non-Smoking, Standard Room, Free High Speed Internet, Air-Conditioned, Lcd Television, Mini Bar

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 2

1 Queen Bed, Non-Smoking, Economy, Upstairs, Air-Conditioned, Lcd Television, Mini Bar

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 2

Premier Loft Room

Separate dining area
Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
  • Sleeps 2

Premier Family Room

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 5

Standard Family Room

Individually decorated
Air-conditioning
Heating
Blackout drapes/curtains
Crib/infant bed
Bathrobes
  • Sleeps 5

About the area

Tamworth

Best Western Sanctuary Inn puts you in the heart of Tamworth, within steps of Powerhouse Motorcycle Museum and Powerhouse Park - Leash Free Area. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The fine-dining restaurant, Riviera Bar & Grill, serves Mediterranean cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a conference centre and a snack bar/deli. Continental breakfast is available daily between 7:00 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute walk of this 4-property class Tamworth hotel include Australian Country Music Hall of Fame and Bicentennial Park.

What's nearby

  • Australian Country Music Hall of Fame - 5 min walk - 0.5 km
  • Bicentennial Park - 5 min walk - 0.5 km
  • Tamworth Capitol Theatre - 16 min walk - 1.3 km
  • Tamworth Hospital - 3 min drive - 2.7 km
  • Australian Equine and Livestock Events Centre - 7 min drive - 5.8 km

Getting around

  • Tamworth Station - 17 min walk
  • Tamworth, NSW (TMW) - 17 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪83 Services Club - ‬14 min walk
  • ‪Cafe Vivaldi - ‬15 min walk
  • ‪Hungry Jack's - ‬5 min walk
  • ‪The Pig & Tinder Box - ‬14 min walk

About this property

Best Western Sanctuary Inn

Hotel in Tamworth with outdoor pool and restaurant
Best Western Sanctuary Inn offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 3 meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. Best Western Sanctuary Inn also features barbecue grills, a garden, and a picnic area. You'll have access to the indoor pool at a partner property. Free self parking is available.

This 4-star Tamworth hotel is smoke free.

  • 60 guestrooms or units
  • 2 levels
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Sanctuary Inn offers 60 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and coffee/tea makers. Each accommodation is individually decorated. 32-inch LCD televisions come with digital channels.

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. This Tamworth hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: AUD 15 to 20 for adults and AUD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Riviera Bar & Grill

Things to do

  • Hot tub
  • Indoor pool (guest access)
  • Outdoor pool
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,076 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 1 per cent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: AUD 40 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 6.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 15 to 20 for adults and AUD 10 to 20 for children
  • Pet fee: AUD 40 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 6.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Best Western Sanctuary
Best Western Sanctuary Inn
Best Western Sanctuary Inn Tamworth
Best Western Sanctuary Tamworth
Best Sanctuary Tamworth
Best Western Sanctuary Inn Hotel
Best Western Sanctuary Inn Tamworth
Best Western Sanctuary Inn Hotel Tamworth

Frequently asked questions

Is parking available at Best Western Sanctuary Inn?

Yep, Best Western Sanctuary Inn has a free self car park.

How much does it cost to stay at Best Western Sanctuary Inn?

As of 7 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Sanctuary Inn on 8 Nov 2025 start from AU$153.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Sanctuary Inn have a pool?

Best Western Sanctuary Inn has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Best Western Sanctuary Inn family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as cots/infant beds in the guestrooms, it's no surprise that Best Western Sanctuary Inn is a hit with families.

Does Best Western Sanctuary Inn serve breakfast?

Yeah, continental breakfast is on offer daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Best Western Sanctuary Inn?

No, Best Western Sanctuary Inn does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Sanctuary Inn?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Sanctuary Inn?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Best Western Sanctuary Inn?

Cats and dogs are welcome at Best Western Sanctuary Inn, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Best Western Sanctuary Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 319 out of 1000 reviews
Rating 8 - Good. 373 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 93 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pat

Stayed 1 night in Oct 2025

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at this property previously and was upgraded to a premium room which was quite nice, as a result of repair work taking place around the hotel. Based on the level of cleanliness I had assumed that the standard rooms would be basic but equally clean and tidy. This was not the case - standard room was terrible. Stained and damaged furniture, curtains stained and discoloured, kettle was full of rust, cutlery was dirty. Overall, far below other, cheaper hotels in town. I raised my concerns with front of house who were most helpful and was upgraded to a premium room, which appeared quite good initially, but the more you look, the more you see amiss. I won't be back.
Stayed 1 night in Sep 2025

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were great, the accomodation was very clean and the bedding was comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Mitchell

Stayed 1 night in Jul 2025

6/10 Okay

Julie

Liked: Amenities
Tv didn’t work after staff tried to fix it.
Stayed 1 night in Aug 2025

10/10 Excellent

Trudy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff, great meal

Friendly staff and amazing meal from the restaurant, would stay again.
Stayed 3 nights in Jul 2025

6/10 Okay

kristy

Travelled with partner
Liked: Staff & service
The bed was not comfortable at all and rolled around the floor it had no brakes so every time you turned over it moved. The rooms were not like the pictures online they were quite outdated. You could hear all the trucks down the highway. the room was supposed to be non-smoking but we had to close the bathroom door to prevent smoke coming into our rooms from others. The property was centrally located and the staff were lovely both on reception and in the restaurant and the food was lovely.
Stayed 1 night in Jul 2025

10/10 Excellent

Brad

Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from road noise, which is just a fact of life when you're on the main road, it was excellent.
Stayed 2 nights in Jun 2025

2/10 Terrible

Marshall

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not match the photographs. The room itself had dirty curtains that were falling off the railing. They were not any blackout curtains. The furnishings did not match and the bedside table was completely unstable. There was a service hole that had half fallen out of the roof. I paid for a Queen size bed but only got as double. The bathroom had tiles popping off the wall, there was cracks in architrave, and a combined bath/shower facility that had a cheap plastic curtain attached to a rusted out shower railing. There were no handles or steps for climbing in and out of the bath/shower which has to be a hazard. Again, we were promised first rate consumables that never appeared, but I can say that the body wash matched the shampoo which also matched the hand soap. After the reception I got when I checked in, we were not going to use the restaurant so we went across the road to the Rydges where the staff and experience was the complete opposite. All up, one night cost me $414. Ditch this place - go to the Rydges.
Stayed 1 night in Jun 2025

4/10 Poor

John

Travelled with family
Disliked: Amenities, property conditions & facilities
In need of a good clean or renovation at the very least. Tired decor. Noisy. Appliances not fully functioning.
Stayed 1 night in Jun 2025

8/10 Good

Brent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the staff was so beautiful and accommodating. Thank you for a great stay. We look forward to seeing you again.
Stayed 7 nights in Jun 2025

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located property that was clean with friendly, helpful staff.
Stayed 2 nights in Jun 2025

8/10 Good

Kass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, restaurant delicious.
Stayed 1 night in May 2025

6/10 Okay

James

Rundown and overpriced
Stayed 1 night in May 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable bed good resturaunt
Stayed 1 night in May 2025

8/10 Good

Chris

Stayed 2 nights in Mar 2025

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and convenient. Great service and nice meals.
Stayed 1 night in May 2025

4/10 Poor

Lisa

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities, room comfort

Rubbish

The parking at this hotel is terrible you have no allocated parking and therefore can’t park near the room. Our room was upstairs and difficult to get to noisy old and expensive.
Stayed 3 nights in Apr 2025

6/10 Okay

Linda

Liked: Staff & service

Take your own pillow!

A very tired hotel room. Desperately needs a makeover - particularly the bathroom. I wish I’d taken my own pillow, as I usually do, but we were only staying for one night, so I didn’t bother - big mistake. There wasn’t a decent pillow among 6 of them in the room! The bed would be comfortable if a mattress topper was added. The restaurant was excellent though. Dinner last night was amazing as was the service. Breakfast was basic but enough.
Stayed 1 night in May 2025

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly maintained. No towels or tissues on arrival, torn drapes, dirty skirting boards, broken toilet seat, soap residue build up on bottom of shower glass, rain shower head had a build up of something discolouring it so we used the normal shower head instead and the shower drains looked dirty. Terrible value as one night cost approximately the same as two nights in an excellent hotel in Bundaberg. On a positive note the restaurant was good. Food and service was excellent.
Stayed 1 night in May 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great staff, but disappointing room.

Great location, friendly staff, but beneath the surface is a very shabby hotel. The room was just worn out and they had literally slapped some paint around to make it look brighter, but looking just a bit closer and you could see that it was extremely shoddy, even comical in some places. The room was dusty with spider webs in the corners and scuffing all over the walls. I leave my final comment for the bathroom. I am fine with an older bathroom which was clean and functional, but it smelled of old sewage. Not enough to be overpowering, but enough for you to not want to use the bathroom. It's a real pity because on the surface the hotel looks great and you can see that the staff are lovely and doing their best, but the facility needs a serious revamp.
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Stayed 1 night in Apr 2025