The guy at the reception was nice and helpful. He went to find towels for us when there was none in the room. Other than that, the experience was the worst that we have had in all the red roofs that we have been a patron of. First of all, there were NO TOWELS. Although it was supposed to be smoke free, the room and everything in the room REEKED of CIGARETTE SMELL. Our clothes stank of cigarette smell after sleeping there for one night. The door to the washroom couldn't close properly, probably because a Jack Reacher wannabe kicked it down before we came that night. Other than that, TV was good, beds were ok, water pressure from shower was good. I have been to other red roof inns in Henrietta, Binghampton, and Clifton park, but this one in Syracuse by far is the worst! It has complete changed my impression of red roof inn. Apparently not all red roofs are made equal!