Suwarrow Holiday Packages

My deposit was not returned even though we had no complaints or messages

Super nice hotel right off the beach. The staff was wonderful and helpful, from the valet who parked our car and let us make multiple trips for luggage and our pet to the ready smile and service during check-in at guest services, who let us know that they'd provided some dog-friendly items in the room for use during our stay (dog bed, bowls) We had a partial-view room and this was adequate; we could see the beach/ocean from the kitchen sink area. The room was clean, comfortable, and neat. The hotel provided water and coffee in the room, and the toiletries were lovely, laden with aromatherapy. There was a goodie basket in the room that had interesting offerings; we did not see pricing, but figured this would be expensive and did not use. There was a fridge/minibar stocked with some sodas and there was an in-room safe. Bed linens were white and looked/smelled very clean. The bed was comfortable. Windows had nice blinds and window coverings for shade/nightime. The room had AC, and the windows were slightly cracked, providing a nice breeze. We were on the 3rd floor and could hear street noise at night, so we just closed the windows and drew down the shades. There was a small rooftop area on the Penthouse Floor that we could access, but did not use. There was a water& ice machine, near the 1st floor, we used to refill our water bottles. At check-out, the staff was again helpful, and there was complimentary delicious coffee provided by the cafe next door.

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.