Best Western - accommodation in Sully

What stood out about Celtic Manor was how naturally the staff made my son and his girlfriend feel like they were there to celebrate. We booked the stay for his 25th birthday on 7 November, and the team picked up on the occasion as soon as they arrived. They surprised them with an upgrade to a room so spacious my son couldn’t stop talking about it, welcomed them into the club lounge and offered to send wine and Welsh cakes up to the room. The Welsh cakes were an especially lovely touch. My son rang us from the hotel, and I could hear how delighted he was. I’ve stayed at Celtic Manor before and remembered how well the team looks after its guests, but that phone call is what will stay with me this time. We wanted to give him and his girlfriend a special night away, and the staff made it feel like a proper birthday celebration from the moment they arrived. A huge thank you to everyone who made it happen.

The staff were lovely and the location excellent however the upkeep of the hotel is dated. It’s about the only thing holding it back.

A beautiful hotel in a great central location. Room was well appointed but I was given an accessible bathroom which I hadn’t asked for and slightly undermined the experience. It’s also a shame they use of the sauna is an additional cost, with no discount for guests.