Star Holiday Packages

Was not informed that the pool was for over 21 only, this hotel is not family friendly, great location for the strip lovely hotel would have also been nice to have a coffee/tea making machine in the room, would not recommend this hotel for families.

Upon checking out 1 of the reception staff made me feel like we got your money now piss off! The way she spoke. Other than that we had a good stay

The air conditioning in the room was extremely noisy. There was no option for filling up water bottles. The hotel stank of cigarette smell all of the time compared to other hotels. We arrived at 1pm and they asked for money to check in earlier without even checking if our room was available.

Very deceiving booking. I made a booking for the Mandalay Bay and found out at check in that we were staying at the W next door. Never spoke or saw another staff member after that. Rooms were cleaned but our clothes were thrown on the floor and supplies in the bathroom such as body wash were not refilled. Not the amazing stay we thought it would be.