6/10 Okay
John
2 Mar 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
There were two areas where this hotel fell short. One was maintaining the grounds. There were literally dozens of discarded cigarette butts in what might have once been a planter toward the back of the building. Also trash was piled up outside the lobby area near the pool entrance.
The other deficiency regarded checkout. I recommended to the desk clerk that they hang a translucent curtain along with the blackout curtain in the room to afford an element of privacy while permitting light to come in. I even noted that there was already a second traverse rod in place, so all that was needed was the curtain.
Rather than making a note of the suggestion, the clerk started giving all kinds of excuses about how it was out of the local hotel's power since this was controlled by the parent company, Choice. When I said that he could reference me when making the suggestion, not only didn't he write anything down, but he said I would need to be the one to make the suggestion directly to Choice. I hardly view this as "Quality" service.
I should note that the desk clerk on duty when I checked in was fine. Checkin was efficient and without problems.
John
Stayed 2 nights in Feb 2024