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3.8 out of 5

"As a caravan park, the amenities were clean, functional and easily accessible. Staying in the cabins was likewise comforyable. The cabin was clean n ... " More

By a verified traveller on Sun 16 Aug 2020

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Hotel Description

At Glenwood Tourist Park & Motel you'll be 3.3 km (2.1 mi) from Grafton Shoppingworld and 3.5 km (2.2 mi) from Clarence River. Highlights at this holiday park include an outdoor swimming pool and free self parking.

This pet-friendly holiday park offers free WiFi in public areas, a terrace, and a garden. Added amenities include a kids' swimming pool and laundry facilities.

With a stay at this 3-star South Grafton holiday park, you'll be 3.8 km (2.3 mi) from Saraton Theatre and 4.3 km (2.7 mi) from Clarence River Historical Society.

Executive Cabin

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Cabin (Ensuite Max 3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Cabin, 1 Bedroom, Non Smoking (Ensuite)

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 5 Max

Basic Cabin (Glendale Special)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Cabin (Standard)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Basic Cabin (Pool View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Glenwood Tourist Park & Motel ratings based on 150 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Glenwood Tourist Park & Motel

Everyone (82) Couples (25) Students (1) Family (49)
4 out of 5
As a caravan park, the amenities were clean, functional and easily accessible. Staying in the cabins was likewise comforyable. The cabin was clean neat with basic amenities. Toilet and shower block centrally located. Grounds are well tended and the pool maintained.

Posted by , from New South Wales on 16 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Sharen

Thank you Nigel & Jen for the positive feed back.

1 out of 5
Worst tourist park in Nsw, Cabin15 is dated old and smelly, beds are hard and have old army style blankets. Wifi doesn’t work, cutlery in cabin was dirty, kettle had water left in it from previous guest. Airconditioning didn’t work. I arrived after hours and left at 5am so didn’t see any staff members, I raised my concerns with Wotif and was offered a full refund. Avoid this property like the plaque. Wotif representative advised he spoke with Sharon park manager and advised she was rude and lacked professionalism and transparency. Regards Dean

Posted by , from Sydney Nsw on 16 Jul. 2020

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Comment from Hotel Management

17 Jul. 2020 by Alysha

Hi Dean. you stayed a total of 2 days here, the office is open from 9am to 5pm. There is also a contact number printed on your map that you would have been supplied with your key. If contact was made, we would be sure to move you to another room and be confident you left satisfied. There are also more blankets situated in the cupboards. This is a budget stay, reservations are happening but havent gotten to the cabins as of yet. Any other concerns please call the office.

3 out of 5
Cabin we stayed in was old. Smelly and falling apart. Aircon unit was filthy. Full of dead flys and moths. A bit disappointing to be honest. Needed some work done in it.

Posted by , from Gladstone. on 12 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by Alysha

Thanks for your feedback Shane, I will show this to all staff and we will address this issue

4 out of 5
It was good for what it was,an overnight stay for 6 at a good price.

Posted by on 27 Jan. 2020

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4 out of 5

Posted by on 12 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by MM

Thank you for your great 4/5 review score. We are pleased you enjoyed your stay.

2 out of 5

Posted by on 11 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by MM

Its very difficult to see what we got wrong with a number only review. I'm sure your room was clean, bed comfy and the shower excellent, in our opinion the 3 most important things for an overnight (or longer stay.) Kind Regards The Staff at Glenwood

1 out of 5
A terrible stay. Advertised pet friendly. We booked a standard cabin but when I told them we had a dog upon arrival, we had to upgrade to a family cabin and also pay an extra $15 for the dog. Also have to sign a “pet” disclaimer where they can charge you card if they are not happy with your cabin after departure. Family cabins have no toilet or shower and only one 1940’s old amenities block at the other end of the park. The receptionist was very very snakey and unpleasant and argumentative when booking in and out, No towels are provided but they don’t tell you. You have to go and ask and pay extra after you realise, if the office isn’t shut.... and it was. Had to use a t-shirt for a towel. Air con remote didn’t work and aircon was old, noisy and inefficient. This caravan park is very old (1940’s), rundown, provides poor customer service and we wil never go back. As Molley Meldrum says, “do yourself s favour” and steer clear.

Posted by on 29 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by MM

There are always two sides to every story Peter. On arrival you told me you were tired and stressed I don’t see why you think this is an excuse to be rude to staff. The 'budget' cabin you booked does not state it is pet friendly only the Family Cabins and Ensuite cabins are. I offered you the Ensuite cabin and you chose the ‘budget’ option of the Family Cabin! It is stated clearly in the Wotif/Expedia fees and policies that there is a charge for pets. All good establishments have a pet policy, you actually came and asked me what the rules were! I always mention that towels are available for hire in these ‘budget’ rooms but your rudeness and door slamming antics caused me to forget! The intercom beside the office door is for guest use and is manned 24/7. With regards to the air con remote I simply replaced the batteries when your wife advised they were flat…..some things we cannot predict. The Men's amenities have just been given a face lift and the ladies are next. Almost the entire property has had a fresh lick of paint and upgrades are continuing. We pride ourselves on the cleanliness and comfort of our rooms.

5 out of 5

Posted by on 5 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by MM

Thank you so much for your wonderful 5/5 review. I hope you will stay with us again soon :)

5 out of 5
clean, comfortable, friendly, excellent really. I'd stay there again

Posted by on 3 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by MM

Thank you so much for your wonderful 5/5 review. I hope you do stay again soon :)

2 out of 5
condition of doors, tv and fridge poor. otherwise clean room. price good.

Posted by on 24 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by MM

Very difficult to follow up your poor review when you sign it Anonymous. I have no idea which cabin you are referring too.......... We are constantly upgrading the fridges and TV's in the cabins, hopefully the one you stayed in is next!

About the Glenwood Tourist Park & Motel

Location 71 Heber Street, South Grafton, NSW 2460

Property Features

Glenwood Tourist Park & Motel offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at Glenwood Tourist Park & Motel. Free self parking is available. This 3-star South Grafton holiday park is smoke free.

  • 28 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Grafton, NSW (GFN) (11.8 km / 7.4 mi)
  • Train station: Grafton City Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Glenwood Tourist Park & Motel offers 28 accommodations. Refrigerators and microwaves are provided. Housekeeping is provided weekly.

  • Refrigerator
  • Microwave
  • Housekeeping (weekly)
  • Wheelchair accessible

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 20

Special check-in instructions:

The front desk is open daily from 8 AM - 6:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 6:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: AUD 15 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Security system
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 15 per pet, per night
  • Late check-out fee: AUD 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glenwood Tourist Park Motel South Grafton
  • Glenwood Tourist Park Grafton
  • Glenwood Tourist Park South Grafton
  • Glenwood Tourist Park &
  • Glenwood Tourist Park & Motel Holiday Park
  • Glenwood Tourist Park & Motel South Grafton
  • Glenwood Tourist Park & Motel Holiday Park South Grafton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.