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3.9 out of 5

"Convenient for an overnight stay when travelling to Brisbane " More

By a verified traveller on Sat 08 Jun 2019

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Hotel Description

At Civic Motel you'll be within just a 10-minute stroll of Saraton Theatre and Clarence River Historical Society. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

You can enjoy coffee/tea makers, hair dryers, and phones, featured in all 20 rooms. Refrigerators, stovetops, and room service make in-room dining convenient. Additionally, irons/ironing boards and free toiletries are available.

This motel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. There's also the convenience of free self parking.

Places within a 15-minute walk of this 3.5-star Grafton motel include Grafton Shoppingworld and Clarence River.

Standard Room, Non Smoking (Twin Single)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$110* Per night/room 6 Oct. - 7 Oct.

Business Room, 1 Queen Bed, Non Smoking (Double)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Double or Twin Room, Non Smoking (Double 7)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking (Twin/Double 2)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, Non Smoking (Double 8)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Quadruple Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Civic Motel ratings based on 49 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Civic Motel

Everyone (40) Couples (6) Students (1) Family (3)
5 out of 5

Posted by on 26 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Jim

Thank you for your review of the Civic Motel Grafton. Hope to see you again some time soon. Kind Regards Management Civic Motel

4 out of 5

Posted by on 3 Aug. 2019

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Comment from Hotel Management

18 Sep. 2019 by Jodi

Thank you for your review.

4 out of 5
Convenient for an overnight stay when travelling to Brisbane

Posted by on 8 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Jodi

Thank you for your review, we try to make everyone's stay as comfortable and welcoming as possible.

3 out of 5
It was fine, but there was no guide to facilities in the place. Above all, guests need to know of nearby places where they can have breakfast in the morning, unless it's available at the motel.

Posted by on 13 Jun. 2018

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Comment from Hotel Management

22 Jul. 2018 by Danielle

Hi, Thank you for sharing your customer experience. I apologise that the resource folder in the room was not helpful for your particulars, I will look into this and make sure the information you mention is readily available for all guests. Kind regards, Civic Motel Management

4 out of 5
Excellent service from staff but trouble with wotif in obtaining a receipt for the stay

Posted by , from Sydney on 21 Sep. 2017

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Comment from Hotel Management

24 Oct. 2017 by Danielle

Hi Bill, Thank you for the review, yes I did not realise you would have so much trouble obtaining a receipt from the online agent. We hope to see you again should your need accommodation in our town. Kind regards, Civic Motel Management

4 out of 5

Basic, but clean. Close to town

Pros: Great value for money
Smallish room with basic facilities but clean and comfortable. Easy walk to town centre. I'd stay again.

Posted by on 17 May 2017

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4 out of 5

walking distance to shops, restaurants and river

Pros: A small, clean and quiet motel.
Cons: All was ok, except tat the dining recommendations were not up to date.
Location: Close to the river site as we were visiting Grafton for the NSW Combined High School Rowing Championships. Eat at a great Indian restaurant.
Friendly service at reception. Large, clean room with good hanging space in wardrobe. Quiet environment.

Posted by , from Sydney, New South Wales, Australia on 4 Mar. 2017

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Comment from Hotel Management

10 Mar. 2017 by Danielle

Hi Katie, We thank you for taking the time to review our motel, we enjoy hearing our guests feedback. I will look into your dining concern for future guests benefit. Thank you once again. Kind regards, Civic Motel Management

3 out of 5

Close to shops and hotel

Pros: Good location
Cons: Old wall mounted air conditioning system not working well and found the room warm.
Location: Hotel and shops across the road and only a short walk to restaurants and club.
Hotel facilities included a pool, wifi, foxtel. Room was tidy and clean. Hotel and shopping centre across the road.

Posted by on 21 Feb. 2017

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Comment from Hotel Management

10 Mar. 2017 by Danielle

Hi there, Thank you for your feedback and review on our motel. We appreciate customer experience. Kind regards, Civic Motel Management

1 out of 5

Close to town centre but that's about all

Pros: Close to the town centre .
Cons: See above comments
Our room was extremely cramped , the air conditioner was filthy , the bathroom was potentially dangerous with a high step into and out of the shower recess . The room urgently needs an upgrade as do the beds , initially firm increasing to hard as the night progressed . The motel adjoins a squash court so the sound of games went on until late .

Posted by , from Central Coast NSW on 1 Dec. 2016

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2 out of 5

You get what you pay for

Sadly this motel looked nothing like the photos online! Very old, found an empty soap packet stuck the shower floor, terribly noisy (from both pub directly over the road and other patrons) and the free wifi didn't work in the room (only had signal if I stood by the office. But on the plus side there was a nice cold wine glass waiting in the fridge and the air conditioner, despite vibrating through the whole room, worked very well.

Posted by , from Mid north coast, NSW on 27 Nov. 2016

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Comment from Hotel Management

30 Nov. 2016 by Danielle

Hi Polly, We are saddened to hear your stay was not an enjoyable one, our apologies for this. We do try to keep our guests happy. I have spoke to our team here at the motel regarding your issues and we will endeavour to improve the services. Kind regards, Civic Motel Management

Property Features

As a guest of Civic Motel, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Barbecue grills, a vending machine, and a garden are also featured at Civic Motel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Grafton motel.

  • 20 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Grafton, NSW (GFN) (15.3 km / 9.5 mi)
  • Train station: Grafton City Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Civic Motel offers 20 accommodations with shared/communal kitchens and hair dryers. This Grafton motel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and microwaves can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available.

  • Communal kitchen access
  • In-room dining (limited hours)
  • Refrigerator
  • Microwave available
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9 AM - 7 PM. Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

The front desk at this property is open daily from 9 AM - 7 PM.
Guests will receive key retrieval information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: AUD 0 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Civic Motel Grafton
  • Civic Motel
  • Civic Grafton

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.