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Hotel Description

At Civic Motel you'll be within just a 10-minute stroll of Saraton Theatre and Clarence River Historical Society. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

You can enjoy safes, phones and irons/ironing boards, featured in all 20 rooms. Fridges, hobs and room service make in-room dining convenient.

This motel offers free WiFi in public areas, a terrace and a garden. Added amenities include laundry facilities, barbecues and a picnic area. There's also the convenience of free self parking.

Places within a 15-minute walk of this 3.5-star Grafton motel include Grafton Shoppingworld and Clarence River.

Standard Room, Non Smoking (Double 7)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$119* Per night/room 25 Oct. - 26 Oct.

Business Double Room, Non Smoking (Double)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking (Twin Single)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, Non Smoking (Twin/Double 2)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, Non Smoking (Double 8)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Quadruple Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Civic Motel ratings based on 48 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Civic Motel

Everyone (39) Couples (6) Students (1) Family (3)
4 out of 5

Posted by on 3 Aug. 2019

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Comment from Hotel Management

18 Sep. 2019 by Jodi

Thank you for your review.

4 out of 5
Convenient for an overnight stay when travelling to Brisbane

Posted by on 8 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Jodi

Thank you for your review, we try to make everyone's stay as comfortable and welcoming as possible.

3 out of 5
It was fine, but there was no guide to facilities in the place. Above all, guests need to know of nearby places where they can have breakfast in the morning, unless it's available at the motel.

Posted by on 13 Jun. 2018

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Comment from Hotel Management

22 Jul. 2018 by Danielle

Hi, Thank you for sharing your customer experience. I apologise that the resource folder in the room was not helpful for your particulars, I will look into this and make sure the information you mention is readily available for all guests. Kind regards, Civic Motel Management

4 out of 5
Excellent service from staff but trouble with wotif in obtaining a receipt for the stay

Posted by , from Sydney on 21 Sep. 2017

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Comment from Hotel Management

24 Oct. 2017 by Danielle

Hi Bill, Thank you for the review, yes I did not realise you would have so much trouble obtaining a receipt from the online agent. We hope to see you again should your need accommodation in our town. Kind regards, Civic Motel Management

4 out of 5

Basic, but clean. Close to town

Pros: Great value for money
Smallish room with basic facilities but clean and comfortable. Easy walk to town centre. I'd stay again.

Posted by on 17 May 2017

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4 out of 5

walking distance to shops, restaurants and river

Pros: A small, clean and quiet motel.
Cons: All was ok, except tat the dining recommendations were not up to date.
Location: Close to the river site as we were visiting Grafton for the NSW Combined High School Rowing Championships. Eat at a great Indian restaurant.
Friendly service at reception. Large, clean room with good hanging space in wardrobe. Quiet environment.

Posted by , from Sydney, New South Wales, Australia on 4 Mar. 2017

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Comment from Hotel Management

10 Mar. 2017 by Danielle

Hi Katie, We thank you for taking the time to review our motel, we enjoy hearing our guests feedback. I will look into your dining concern for future guests benefit. Thank you once again. Kind regards, Civic Motel Management

3 out of 5

Close to shops and hotel

Pros: Good location
Cons: Old wall mounted air conditioning system not working well and found the room warm.
Location: Hotel and shops across the road and only a short walk to restaurants and club.
Hotel facilities included a pool, wifi, foxtel. Room was tidy and clean. Hotel and shopping centre across the road.

Posted by on 21 Feb. 2017

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Comment from Hotel Management

10 Mar. 2017 by Danielle

Hi there, Thank you for your feedback and review on our motel. We appreciate customer experience. Kind regards, Civic Motel Management

1 out of 5

Close to town centre but that's about all

Pros: Close to the town centre .
Cons: See above comments
Our room was extremely cramped , the air conditioner was filthy , the bathroom was potentially dangerous with a high step into and out of the shower recess . The room urgently needs an upgrade as do the beds , initially firm increasing to hard as the night progressed . The motel adjoins a squash court so the sound of games went on until late .

Posted by , from Central Coast NSW on 1 Dec. 2016

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2 out of 5

You get what you pay for

Sadly this motel looked nothing like the photos online! Very old, found an empty soap packet stuck the shower floor, terribly noisy (from both pub directly over the road and other patrons) and the free wifi didn't work in the room (only had signal if I stood by the office. But on the plus side there was a nice cold wine glass waiting in the fridge and the air conditioner, despite vibrating through the whole room, worked very well.

Posted by , from Mid north coast, NSW on 27 Nov. 2016

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Comment from Hotel Management

30 Nov. 2016 by Danielle

Hi Polly, We are saddened to hear your stay was not an enjoyable one, our apologies for this. We do try to keep our guests happy. I have spoke to our team here at the motel regarding your issues and we will endeavour to improve the services. Kind regards, Civic Motel Management

4 out of 5

Comfortable

Pros: Its position in relation to services and attractions
Cons: Would have liked to have had microwave in room.
Location: Excellent
In a very good position, comfortable and with pleasant and helpful staff.

Posted by on 5 Nov. 2016

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Comment from Hotel Management

7 Nov. 2016 by Danielle

Hi Essie, Thank you for your review, it was lovely to have you stay with us, we do have microwaves available on request, I am sorry that you did not know that. We hope to see you again one day. Kind regards, Civic Motel Management

Property Features

As a guest of Civic Motel, you'll find an outdoor pool, a terrace, and tour or ticket assistance. Public spaces have free WiFi. A BBQ, vending machine, and a garden are also featured at Civic Motel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Grafton motel.

  • 20 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Grafton, NSW (GFN) (15.3 km / 9.5 mi)
  • Train station: Grafton City Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Civic Motel offers 20 forms of accommodation with a safe and an iron/ironing board. This Grafton motel provides complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Housekeeping is offered on a daily basis and microwaves can be requested.

  • Communal kitchen
  • In-room dining (limited hours)
  • Fridge
  • Microwave available
  • Oven
  • Hob
  • Dishwasher
  • Kitchenware
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 7 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 9 AM - 7 PM.

The front desk at this property is open daily from 9 AM - 7 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Noise-free rooms not guaranteed

Hotel Names

  • Civic Motel Grafton
  • Civic Motel
  • Civic Grafton

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.