4/10 Poor
Colin
Travelled with family
4 Sept 2025
Liked: Cleanliness
Disliked: Staff & service
This was a less-than-desirable hotel experience. Certainly, the optics of the hotel are that it appears like a ‘5-star’ hotel, but the hotel lacks attention to detail, cleanliness and hospitality. First, the staff was neither friendly nor helpful. For example, at the pool the attendant was not available. When we asked one of pool area servers for a towel, the response was: “I am not the pool attendant.” I did come to find out the towels, on this particular day, were in a container next to the bar—immediately adjacent to the service entrance to and from the bar area. The attendant could have directed our family to where the towels were available, but in stead insisted it was ‘not his job.’ For a 5-star hotel, I was appalled. Second, the hotel does not prioritize cleanliness. At breakfast, the staff would routinely watch the pigeons and gulls eat off the floor or from the tables. Particularly, the pigeons would attack the tables that were not bussed and ravage the tabletop for scraps, knocking over glasses and silverware. The staff stood by idly watching. Third, the front desk was inefficient. The checkout process was torture. They could not prioritize families trying to check out against other smaller requests, like reserving a gym time reservation or calling a taxi. There was no organization. Last, the hotel did not offer water at the bedside. Every other hotel in this region where we had stayed—irrespective of class level—offered bedside water. We were very disappointed.
Colin
Stayed 2 nights in Sep 2025
