2/10 Terrible
Ellen
Travelled with family
2 June 2025
Disliked: Cleanliness, amenities
We had two expensive rooms for three nights and one of them had actual blood drops on the bathroom floor and on the light switches. The staff came back to do a “deep clean” and still left blood on the light switch. Was someone murdered in our room? Did the maid have a severed limb? This entire property smells like a diaper. The beds are hard the pillows are foamy. You can hear through the walls and the employees are generally apathetic and seem unhappy. The food in the restaurants is mediocre. We tried to get our money back and cancel the third night but Disney said no and blamed Expedia then Expedia blamed Disney. This went on and on with no one taking responsibility for our unhappiness. We left early and booked another hotel. Also there was a bee in our room.
Ellen
Stayed 3 nights in May 2025