4/10 Poor
Darrin
Travelled with pets
27 Jan 2025
Disliked: Staff & service, property conditions & facilities
When I arrived I had to read multiple signs from the front door and front desk as there were no staff and this was late afternoon. I picked up the telephone and dialed 0 and a chinese man with limited english came down the stairs very casually dressed. (I thought he was a guest in sleep wear). He was like I was a bother from the get go even though I had a reservation. The first thing he said was payment not hello or welcome or nothing other than payment. He took my credit card and ran it through I have no idea what he was doing but the card came back as fraud. After several tries, I told him he was doing it wrong and I guided him on how to process the payment, I have never used the system as a merchant before but it worked. I gave me a room card I went to the room and was disappointed as it does not look like the pictures on line. It is very dated which I was expecting from the price but the bedspread was greyish white with noticeable stains all over. I went back to the desk he was still there still asking for my credit card which made me feel uncomfortable. He came to the room and said this is what all the rooms look like. He reassigned me another room which was better but noisey from the upstairs (brought ear plugs) and still not a sense of clean. Maybe update the bedspreads and shower curtains as the torn ripped and stained look does not look appealing. You get what you pay for...
Darrin
Stayed 1 night in Jan 2025