6/10 Okay
Sarah
Travelled with partner
13 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was really unique and beautiful. The VIP benefits were OK. We got a $50 credit to use on the property and it got moved to only 100 because the pool and everything was closed and we only knew about that within 24 hours of our reservation, which was pretty unfortunate because that was one of the reasons why we decided to pick that property and then also for the yoga class. It was not outside or in this big Area as advertised. It was in a ballroom and the Pilates class that I signed up for was canceled so that didn’t even happen also and the yoga class wasn’t outside either. There was some bad weather but other days it could’ve worked I think the property could’ve done much more to make up for the fact of the pool being unusable. They did say we would get a late check out and a $50 extra but I let them know at check-in that I’m an Expedia gold member and a late checkout early check-in room upgrade and credit is actually already part of my benefits for being an Expedia gold member so it really didn’t seem like they were going above and beyond
Sarah
Stayed 3 nights in Mar 2025