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Mandarin Oriental, Sanya

5.0 star property

Photo gallery for Mandarin Oriental, Sanya

Front of property
Creator video - submitted by Hotel Critic
Courtyard
Flat-screen TV, DVD player
Coral Bay Deluxe Villa | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$471
includes taxes & fees
25 June - 26 June

Explore the area

View map
12 Yuhai Road, Sanya, Hainan, 572000
  • Place, Dadong Sea
    ‪2 min walk‬
  • Place, Dadonghai Beach
    ‪7 min drive‬
  • Place, Yalong Bay
    ‪27 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪23 min drive‬

Room options

View all photos for Terrace Room King

Down duvets, minibar, in-room safe, desk

Terrace Room King

  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, Terrace

Down duvets, minibar, in-room safe, desk

Twin Room, Terrace

  • 60 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, Ocean View

Twin Room, Ocean View

Twin Room, Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Ocean Breeze Pavilion, Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Ocean Breeze Pavilion, Room, 1 King Bed

  • Sea view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

  • Ocean view
  • 99 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Pool Pavillion)

Room, 1 King Bed (Pool Pavillion)

Room, 1 King Bed (Pool Pavillion)

  • Garden view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa (South China Sea Pool)

Villa (South China Sea Pool)

Villa (South China Sea Pool)

  • Ocean view
  • 150 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Coral Bay Deluxe Villa

Coral Bay Deluxe Villa

Coral Bay Deluxe Villa

  • Ocean view
  • 150 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Ocean Front Pavilion with Plunge Pool

Ocean Front Pavilion with Plunge Pool

Ocean Front Pavilion with Plunge Pool

  • Ocean view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, Ocean View (Pool)

View from room

Villa, Ocean View (Pool)

  • Ocean view
  • 150 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, Garden View

Down duvets, minibar, in-room safe, desk

Family Suite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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Exterior

Hilton Sanya Yalong Bay Resort & Spa

Jiyang District
  • Pool
  • Spa pool
  • Kids’ pool
  • Water slide
4.3 out of 5, Excellent, 161 reviews
The price is AU$209
includes taxes & fees
22 June - 23 June
Hilton Sanya Yalong Bay Resort & Spa

About the area

Sanya

A luxury stay in the heart of Sanya awaits you at Mandarin Oriental, Sanya. Within steps you'll find Dadong Sea and Dadonghai Beach within a 20-minute stroll. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and reflexology along with access to the sauna and hot tub. The restaurant, Yi Yang Restaurant, serves Chinese cuisine and is open for lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Other amenities include free Wi-Fi in public areas, a steam room and a children's swimming pool. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .In proximity to this 5-property class Jiyang District hotel you'll find Yalong Bay.

What's nearby

  • Dadong Sea - 2 min walk - 0.2 km
  • Dadonghai Beach - 7 min drive - 4.0 km
  • Sanya International Shopping Center - 7 min drive - 5.5 km
  • Yalong Bay Tropical Paradise Forest Park - 22 min drive - 20.0 km
  • Yalong Bay - 27 min drive - 24.0 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 39 min drive

Restaurants

  • ‪楽百楽酒吧 - ‬4 min drive
  • ‪Новый Первый Суши С Лососем - ‬4 min drive
  • ‪Ajisen Ramen 味千拉麵 - ‬20 min walk
  • ‪Panda - ‬19 min walk
  • ‪东北王酒楼 - ‬9 min drive

About this property

Mandarin Oriental, Sanya

Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Mandarin Oriental, Sanya, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts and a steam room. Self parking is free.

This 5-star Sanya hotel is smoke free.

  • 278 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Mandarin Oriental, Sanya offers 278 accommodations with DVD players and minibars. Rooms open to balconies or patios. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Sanya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Similar properties

2 outdoor pools, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
The Shanhaitian Resort Sanya, Autograph Collection
Jiyang District
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.7 out of 5, Exceptional, 83 reviews
The price is AU$193
includes taxes & fees
18 June - 19 June
The Shanhaitian Resort Sanya, Autograph Collection

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 253 per person
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Fresh Restaurant
  • Pavilion Restaurant
  • Yi Yang Restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fishing
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Kayaking
  • Paddleboard
  • Playground
  • Sailing
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free area shuttle
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom

More

  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CNY 1200 per pet, per stay, plus a deposit of CNY 5000 per stay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 723.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 253 per person
  • Airport shuttle fee: CNY 900 per vehicle (one way)
  • Pet deposit: CNY 5000 per stay
  • Pet fee: CNY 1200 per pet, per stay
  • Rollaway bed fee: CNY 723.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Mandarin Oriental Hotel Sanya
Mandarin Oriental Sanya
Sanya Mandarin Oriental
Mandarin Oriental, Sanya Hainan
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Sanya Hotel
Mandarin Oriental Hotel Sanya
Mandarin Oriental, Sanya Hotel
Mandarin Oriental, Sanya Sanya
Mandarin Oriental, Sanya Hotel Sanya

Frequently asked questions

Is parking available at Mandarin Oriental, Sanya?

Yep, Mandarin Oriental, Sanya has a free self car park.

How much does it cost to stay at Mandarin Oriental, Sanya?

As of 10 June 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Sanya on 25 June 2026 start from AU$471, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mandarin Oriental, Sanya?

Yep, Mandarin Oriental, Sanya is a short 16-minute walk from Dadonghai Beach. Fun beach activities include volleyball, jet skiing and snorkelling.

Is there a spa on site at Mandarin Oriental, Sanya?

Yep, there is an onsite spa at Mandarin Oriental, Sanya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Mandarin Oriental, Sanya have a pool?

Mandarin Oriental, Sanya has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Mandarin Oriental, Sanya?

Mandarin Oriental, Sanya features a private beach, 3 outdoor pools and a full-service spa.

What makes Mandarin Oriental, Sanya a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental, Sanya.

Is Mandarin Oriental, Sanya family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Mandarin Oriental, Sanya is a hit with families.

Does Mandarin Oriental, Sanya serve breakfast?

Yep, buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Mandarin Oriental, Sanya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mandarin Oriental, Sanya?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental, Sanya?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Mandarin Oriental, Sanya?

There is a golf course next to Mandarin Oriental, Sanya.

Mandarin Oriental, Sanya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 93 reviews
Rating 8 - Good. 19 out of 93 reviews
Rating 6 - Okay. 6 out of 93 reviews
Rating 4 - Poor. 3 out of 93 reviews
Rating 2 - Terrible. 0 out of 93 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, friendly
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
Stayed 3 nights in Jul 2023
Verified

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!
Stayed 5 nights in Apr 2025
Verified

4/10 Poor

kayode

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meravigliosa accoglienza e staff che parla e comprende l’inglese. Location e Colazione meravigliosa. Tutto perfetto. Bellissima esperienza
Stayed 8 nights in Dec 2025
Verified

6/10 Okay

Jaime

Liked: Cleanliness, staff & service, room comfort

Viaje desde Mexico

Las instalaciones ya se ven viejas, la madera muy deteriorada, aunque. La atención en general fue aceptable fue un viaje muy lejano en donde esperábamos más por el precio comparativo con otros hoteles, el shuttle al centro comercial es una pérdida de tiempo para ir a un duty free, las albercas si están muy bien!! Había gente trabajando en la alberca principal por lo que no había mucha paz. El desayuno muy bien y la comida también. Nunca pudimos coordinar el estudio fotográfico y nos compensaron con una botella y fruta lo cual se agradece pero es algo que podríamos comprar en cualquier lado, en cambio las fotos en el hotel son irrepetibles sobre todo para un viaje de una vez en la vida como es desde México. Se entiende que no hay control sobre las condiciones climatológicas, pero sí sobre la experiencia en esas condiciones, creo que podían hacer un esfuerzo por ofrecernos el estudio fotográfico en otro horario. La comunicación fue complicada casi nadie habla inglés y los traductores no son muy precisos.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanya Mandarin stay

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
Stayed 4 nights in Oct 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
If you are a Mandarin Fan don’t go there because you will be very disappointed the Hotel is really run down nothing to do with othe MO Hotels
Stayed 6 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店一流，法國餐廳上日落更棒。

三亞最好的酒店。法國餐廳非常棒，而且再落沙灘邊上，欣賞日落美景一流。
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조용한 호텔

호텔 조용하고 좋습니다
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Chungni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的服務真的沒話說。泳池，沙灘，林木小路，不需要出去，光是待在裡面就很舒服放鬆。早餐種類也很豐富。其他餐食就是價格高了點，而且不是太值得。
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Tsz Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Jae Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing place

Very accomodative and relax environment overall
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境不错 就是被子床单有点旧
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Mandarin Oriental ist ein wunderschöner Resort, bei dem kaum Wünsche offen bleiben. Auf der Plus-Seite: Komfortable Zimmer, freundlicher Service, sehr schöne und gepflegte Anlage. Die Minus-Seite: Der Resort liegt etwas abgelegen, am Ende einer militärisch genutzten Straße, sodaß man auf ein Fahrzeug angewiesen ist um in die Stadt zu kommen. Der Strand ist steinig und felsig, also nichts für Sand-Freunde.
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Please Bring Back Foreign Service Professionals

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Noelle Alves V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paraíso na China

Eu não tinha ideia de que havia um paraíso como Sanya na China, a cidade leva o nome de Havaí chinês e não é à toa, a cor do mar é indescritível. O Mandarin Oriental é completo, com varias opções de restaurantes e nem vale sair do hotel, ainda mais que os restaurantes mais legais de Sanya estão afastados do Mandarin. Agradecimentos especiais a Belinda Chen, da área de relações públicas do hotel, nos preparou algumas surpresas por ser nosso aniversário de 10 anos de casamento. As instalações do hotel são perfeitas, piscinas maravilhosas, restaurantes incrível, café da manhã dos sonhos. O SPA é premiado, sendo o melhor da China em 2018. O hotel ainda conta com uma agradável praia particular. Indico o Mandarin Oriental de Sanya de olhos fechados.
Stayed 4 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

服務好，但設施太舊

服務好，風景不錯，但設施太舊，食物水準強差人意。
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell zum Entspannen

Tolle Anlage mit einem hervorragendem Team. Alle herzlich und „die Wünsche von den Augen ablesend“. Für ein paar ruhige Tage - inklusive Erwachsenem-Pool - sehr empfehlenswert. Auch die Restaurants waren kulinarisch wie servicetechnisch sehr gut. Rundum ein tolles Erlebnis.
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

INGU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아주 훌륭합니다.

일단 직원들의 친절도는 세계최고인듯 합니다. 넓고 깨끗하며 바다를 바라보며 펼쳐진 수영장은 더할나위없이 좋습니다. 직원들 수준이 전반적으로 높은편이라 어느정도 영어는 다 되고 한국말 가능한 직원분도 계십니다.시설 또한 부족함이 없어 만족도가 상당히 높은편입니다. 요리 또한 중국향신료 냄세가 없어서 아주 맛있었습니다.단지 아쉬운건 리조트밖에서는 할게 별로 없다는겁니다.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

KIN FUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

離三亞市區很近, 但出入一定要坐車

雖然地點安靜, 自成一閣. 但略嫌起在軍事重地, 出入關口都要停下檢查, 而且由關口檢查閘去到酒店大堂, 起碼有3公里路程, 如沒有打車, 走路是没有可能的
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

飯店的設計很漂亮

藍天白雲海，這就是在這家旅館住宿最好的寫照。飯店水準很棒，早餐優質，服務到位，沒必要再挑惕的飯店。這次住宿五天四夜，得到充足的休息。下次可能會選冬天來避寒！
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesant stay.
Stayed 3 nights in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 2 nights in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 2 nights in May 2018

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