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InterContinental Sanya Resort by IHG

5.0 star property
Elegant beach hotel and 4 outdoor pools

Photo gallery for InterContinental Sanya Resort by IHG

Relax on the beachfront deck surrounded by palm trees and enjoy the ocean views.
Relax by the resort's central pool surrounded by lush greenery and palm trees, with lounge areas and sun loungers for shaded relaxation.
Enjoy a picturesque dining experience with a stunning ocean view, featuring a buffet table and a unique boat-shaped cart.
Boats docked along the marina, offering stunning views of the city skyline.
Experience the tranquility of our scenic location, surrounded by a body of water and rolling hills.

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking included
  • Free WiFi
  • 24/7 front desk
The current price is AU$163
includes taxes & fees
1 Sept - 2 Sept

Explore the area

Map
No. 1 Zhouji Road, Jiyang District, Sanya, Hainan, 572000
  • Phoenix Island Sanya
  • Luhuitou Park
    ‪3 min drive‬
  • Dadonghai Beach
    ‪5 min drive‬
  • Sanya (SYX-Phoenix Intl.)
    ‪23 min drive‬

Room options

View all photos for Presidential Suite, Ocean View

Presidential Suite, Ocean View

Presidential Suite, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 336 sq m
  • Sea view
  • Sleeps 5
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Garden View (Outdoor Living Area)

1 bedroom, minibar, in-room safe, desk

Classic Room, 1 King Bed, Garden View (Outdoor Living Area)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms

Villa, 2 Bedrooms

Highlights

Soundproofed
Private pool
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 175 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Classic Room (Upgrade)

1 bedroom, minibar, in-room safe, desk

Classic Room (Upgrade)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 80 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room

1 bedroom, minibar, in-room safe, desk

Classic Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Ocean View

1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 90 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds, Garden View (Outdoor Living Area)

Classic Room, 2 Double Beds, Garden View (Outdoor Living Area)

Classic Room, 2 Double Beds, Garden View (Outdoor Living Area)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 43 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Villa, 1 Bedroom (Outdoor Living Area)

Villa, 1 Bedroom (Outdoor Living Area)

Villa, 1 Bedroom (Outdoor Living Area)

Highlights

Soundproofed
Private pool
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 65 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Club lounge access, Garden View

Classic Room, 1 King Bed, Club lounge access, Garden View

Classic Room, 1 King Bed, Club lounge access, Garden View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club lounge access (Kids Theme)

Classic Room, 1 King Bed, Club lounge access (Kids Theme)

Classic Room, 1 King Bed, Club lounge access (Kids Theme)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Club lounge access, Garden View (Garden View)

1 bedroom, minibar, in-room safe, desk

Classic Room, 2 Double Beds, Club lounge access, Garden View (Garden View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 43 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View (Outdoor Living Area)

1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom, Garden View (Outdoor Living Area)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 81 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Classic Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Ocean View (High Floor)

1 bedroom, minibar, in-room safe, desk

Classic Room, 2 Double Beds, Ocean View (High Floor)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 46 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Ocean View

1 bedroom, minibar, in-room safe, desk

Classic Room, 2 Double Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 46 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Ocean View (High Floor)

1 bedroom, minibar, in-room safe, desk

Classic Room, 1 King Bed, Ocean View (High Floor)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Classic Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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  • Pool
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About the area

Sanya

A luxury stay in Sanya awaits you at InterContinental Sanya Resort by IHG. You'll be 1.9 km (1.2 mi) from Luhuitou Park and 3.1 km (1.9 mi) from Sanya Bay. Highlights at this beach hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include body scrubs and hydrotherapy. With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the free kids' club, gym, seasonal outdoor swimming pool and kids' swimming pool. 11 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Jiyang District hotel, you'll be 3.9 km (2.4 mi) from Dadonghai Beach and 5 km (3.1 mi) from Sanya International Shopping Center.

What's nearby

  • Dadong Sea - 1 min drive - 0.4 km
  • Luhuitou Park - 3 min drive - 2.2 km
  • Sanya Bay - 4 min drive - 3.0 km
  • Dadonghai Beach - 5 min drive - 3.0 km
  • Sanya International Shopping Center - 7 min drive - 5.9 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 54 min drive

Restaurants

  • ‪啤酒工厂 - ‬1 min walk
  • ‪海Ounge - ‬1 min walk
  • ‪然谷茶吧 - ‬11 min walk
  • ‪鹿鸣酒家 - ‬7 min drive
  • ‪三亚贵宾楼 - ‬4 min drive

About this property

InterContinental Sanya Resort by IHG

Elegant beach hotel and 4 outdoor pools
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At InterContinental Sanya Resort by IHG, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and a seasonal outdoor pool. Free self parking is available.

This 5-star Sanya hotel is smoke free.

  • 342 guestrooms or units
  • 11 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2010
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
InterContinental Sanya Resort by IHG offers 342 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

Chinese (Mandarin), English, Russian

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  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, 171 reviews
The price is AU$157
includes taxes & fees
31 Aug - 1 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 258 for adults and CNY 129 for children
  • 2 bars/lounges
  • 4 restaurants

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Tennis

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 11 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 258 for adults and from CNY 129 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open on 01 January and close on 31 December.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Intercontinental Resort Sanya
Intercontinental Sanya
Intercontinental Sanya Resort
Resort Sanya
Sanya Intercontinental
Sanya Resort
Sanya Resort Intercontinental
Intercontinental Sanya Hotel Sanya
InterContinental Sanya Resort Hainan
Intercontinental Sanya By Ihg
InterContinental Sanya Resort
InterContinental Sanya Resort by IHG Hotel
InterContinental Sanya Resort by IHG Sanya
InterContinental Sanya Resort an IHG Hotel
InterContinental Sanya Resort by IHG Hotel Sanya

Frequently asked questions

What is the cancellation policy at InterContinental Sanya Resort by IHG?

InterContinental Sanya Resort by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Sanya Resort by IHG?

As of 1 Aug 2025, prices found for a 1-night stay for 2 adults at InterContinental Sanya Resort by IHG on 1 Sept 2025 start from AU$162.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Sanya Resort by IHG?

Yep, InterContinental Sanya Resort by IHG has a free self car park.

Are there any beaches close to InterContinental Sanya Resort by IHG?

The closest beach to InterContinental Sanya Resort by IHG is Dadonghai Beach (2.6 km).

Is there a spa on site at InterContinental Sanya Resort by IHG?

Yep, there is an onsite spa at InterContinental Sanya Resort by IHG. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does InterContinental Sanya Resort by IHG have a pool?

InterContinental Sanya Resort by IHG has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from January 01 to December 31.

What luxury perks are available at InterContinental Sanya Resort by IHG?

InterContinental Sanya Resort by IHG features 4 outdoor pools, a full-service spa and 4 restaurants.

What makes InterContinental Sanya Resort by IHG a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at InterContinental Sanya Resort by IHG.

Is InterContinental Sanya Resort by IHG family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that InterContinental Sanya Resort by IHG is a hit with families.

Does InterContinental Sanya Resort by IHG serve breakfast?

Sure does, buffet brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at InterContinental Sanya Resort by IHG?

No, InterContinental Sanya Resort by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Sanya Resort by IHG?

Yep, InterContinental Sanya Resort by IHG has 4 restaurants.

What time are check-in & check-out at InterContinental Sanya Resort by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Sanya Resort by IHG?

No, pets are not allowed.

InterContinental Sanya Resort by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 109 reviews
Rating 8 - Good. 39 out of 109 reviews
Rating 6 - Okay. 9 out of 109 reviews
Rating 4 - Poor. 10 out of 109 reviews
Rating 2 - Terrible. 3 out of 109 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zak Zhao

Stayed 1 night in Feb 2025

8/10 Good

ELAYNE

Stayed 4 nights in Jun 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from the hustle and bustle

There for a short break during the work week. It was a great way to unwind - walking on the beach, sitting by the pool sipping beer. Definitely a place to go for that much needed break
Stayed 1 night in Mar 2023

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice Hotel with good facilities. Would stay again.
Stayed 2 nights in Dec 2021

8/10 Good

SIU WAH MIMIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attire

Everything was good. Just wished they know that this is a tropical resort n accept sarong as a form of dress. When they told me to get dressed properly in the club after a swim I found that horrendous!
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Very nice service and best food
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice getaway from the city! Everything was as expected
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very motivated, friendly and helpful. Facilities very clean and best conditioned. Furniture in our room might need an update.
Stayed 5 nights in Dec 2020

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great shower design
Stayed 2 nights in Nov 2020

4/10 Poor

chi ming

Liked: Room comfort
Disliked: Cleanliness, staff & service

Horrible service

there was a lack of staff working in the resort overall. there wasnt anyone at the beach to serve towels and drinks, we even need to clean up the glasses ourselves. concierge staffs not offering help on calling cabs or asking what our needs but chatting on their own. staffs in general were not proactively helpful - only direct you to here and there for service instead of helping/serving you. spa was great though. excellent service especially my spaist, Mary.
Stayed 7 nights in Oct 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Total Relaxation

A wonderful hotel with great access to the beach. Staff are superb and Terrance did his utmost to make me have an enjoyable stay upon check in. The only thing that would be nicer is if they had more space near the beach front in the resort for the sea breeze where the palm trees don't block the sun.
Stayed 6 nights in Aug 2020

8/10 Good

Moses

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay at your own risk.

Check in was a total nightmare. Booked 2 rooms and checked in at 1230pm and was told room will be ready at 3pm which is understandable. Returned at 3pm, got keys to 1 room and was told they’ll call me when the other room is ready. At 6pm when I returned to check because no call was made to me; they told me the other room was ready. All the guy at the front desk did was just blame the back office as if it wasn’t his problem.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We all love it.

Wonderful stay,and wonder room.And amazing service
Afternoon tea
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful for kids, but bad food quality

Spacious food, especially for the balcony Poor food quality, whole family got diarrhoea
Stayed 3 nights in Dec 2019

4/10 Poor

Dustin

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

2/10 Terrible

Joanna

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed for our weekends in Intercontinental hotel not for a first time. This is our favourite relaxing spot. All here breath by peaceful: nature, landscapes, spacious rooms with a huge privat terraces, the room`s view for the small lakes. The only sounds you will hear in the night is a singing of some night creations living there and an ocean waves. Bathroom with a small garden behind of the glassed wall is something exactly like nowhere else! Highly recommended for a romantic holidays or those who seeking for privacy and deep relax! Breakfast buffet provides a wide choice of dishes and drinks. The only we found in the restaurant was not enough staff to remove used tablewares. Reception, housekeeping,recreation personnel were absolutely friendly and hospitable. Guest relation Max made our stay memorable and helped to resolve our small problems immediately. We will definitely return again!
Stayed 1 night in Apr 2019

4/10 Poor

Gil, Tokyo,JP

Liked: Cleanliness, room comfort
Disliked: Staff & service
The bad: From the 40 min wait to get the check in done to mistakes to my credit card billing. My staff was paved with small nuisances from the staff hotel. The staff really tries but most of them don’t speak English. Everyday it was a problem to communicate our needs. Every time I tried to order room service they couldn’t take my order to I was force to go to the lobby and ask someone from there to order for me. I been on the island before and it’s the first time I have such difficulties when trying to communicate my needs while in the hotel. I repeat the staff tries hard but it is not enough. At the end of the day they left me with bad impression of the Intercontinental hotels. I was surprised since I have stayed in other Intercontinental properties around the world but is the first time I find such difficulties. The good: The rooms are wide and really nice but the property it’s starting to deteriorate and you can tell. The view is really nice and having a balcony was a nice touch. One point I would really like to point out was the food. The food was really good a bit pricey but everything was delicious and memorable. At the restaurant, they will give a tablet with an English menu with pictures so you can order easily. That was a good point. And there are some restaurants and minimarts around the area. Their food is also nice and really cheap.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great service and facilities!! Food is also delicious and pool is awesome.
Stayed 5 nights in Jul 2018

2/10 Terrible

Chanel , Calgary

Disliked: Staff & service, room comfort

Will not honor complimentary breakfast

Expedia shows that a superior room includes complimentary breakfast. We booked 2 superior rooms. The staff refuses to honor the complimentary breakfast despite the fact that this is published on the Expedia website. We had to pay full price for the breakfast upon check out. Very unhappy ....
Stayed 3 nights in Sep 2017

8/10 Good

So, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

club room is good

stay at club room is enjoyable as there are exclusive club areas n pool for club room guests, allow to stay away from the crowd of other guests for a better comfort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room is very good, and all the hotel facilities are very good too, but one more thing that I felt not convenient...... Is the Hotle location, hard to get public transports, only by taxi to hotel......

8/10 Good

Atom, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Service

Lots of ants, quality of the sands in the beach not really good, hard to get taxi

8/10 Good

Catherine love, Shangha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great 4 days!

We had read some not so good review of food but found this not to be the case- there was both eastern and western styles. The banquets were good. We had a wonderful relaxing break spending 4 days by each of the pools. Very refreshing to find a great escape. Looking forward to going again