This was hands down the worst hotel stay I have ever experienced, and I would never recommend the Mar Monte Hotel to anyone. When we arrived for check-in, we had two very tired, crying babies with us. Our room was not ready, and instead of showing even the slightest bit of empathy or professionalism, Nick at the front desk was incredibly rude and dismissive. He didn’t care about our situation, didn’t apologize, and made what was already a stressful moment even worse.
As if that wasn’t enough, when we retrieved our car from valet, it was returned to us with a flat tire. We had to call AAA and have the car towed to a tire shop — an unbelievable and unacceptable inconvenience, especially after paying nearly $1,000 a night for this stay.
The Mar Monte Hotel is not worth a single penny. Between the rude staff, the lack of basic hospitality, and the complete disregard for guests, this was by far the worst hotel experience of my life. Save your money and your sanity — stay anywhere else.