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Barceló Tenerife Royal Level

4.5 star property
Luxury hotel with 4 restaurants and full-service spa

Photo gallery for Barceló Tenerife Royal Level

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Flat-screen TV
Separate bathtub and shower, jetted bath, hydromassage showerhead

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • All-inclusive
  • Breakfast included
  • Gym
  • Pool
The current price is AU$678
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
Avenida Greñamora 1, Urbanización San Blas, San Miguel de Abona, Tenerife, Canary Islands, 38639
  • Place, Playa San Blas
    ‪5 min walk‬
  • Place, Golf del Sur Course
    ‪17 min walk‬
  • Place, Amarilla Golf and Country Club
    ‪5 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, Sea View

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Sea View

Flat-screen TV

Deluxe Suite, Sea View

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Sea View (2 adults + 1 child)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, Sea View (2 adults + 1 child)

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Sea View (2 adults + 1 child)

Flat-screen TV

Deluxe Suite, Sea View (2 adults + 1 child)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room (2 adults + 1 child)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room (2 adults + 1 child)

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room (1 adult + 2 child)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room (1 adult + 2 child)

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Sea View (2 adults + 1 child)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, Sea View (2 adults + 1 child)

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Sea View (2 adults + 1 child)

Flat-screen TV

Deluxe Suite, Sea View (2 adults + 1 child)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Sea View (2 adults + 2 child)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite, Sea View (2 adults + 2 child)

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

About the area

San Miguel de Abona

A luxury stay in San Miguel de Abona awaits you at Barceló Tenerife Royal Level. You'll be 2.2 km (1.4 mi) from Golf del Sur Course and 6.4 km (4 mi) from La Tejita Beach. Highlights at this hotel include 4 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering can include hot stone massages, sports massages and body wraps along with aromatherapy and reflexology. The buffet restaurant, Restaurante Royal Level, is open for breakfast, lunch and dinner. Bar Royal Level is the hotel's own bar. Enjoy the outdoor swimming pool, gym, outdoor tennis court and pool loungers. 6 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 30-minute drive of this 4.5-property class San Miguel de Abona hotel include Siam Park and Los Cristianos Beach.

What's nearby

  • Playa San Blas - 5 min walk - 0.5 km
  • Golf del Sur Course - 17 min walk - 1.5 km
  • Complejo Turístico Amarilla Golf - 4 min drive - 1.9 km
  • Amarilla Golf and Country Club - 5 min drive - 2.3 km
  • La Tejita Beach - 12 min drive - 6.0 km

Getting around

  • Tenerife (TFS-Tenerife South) - 20 min drive

Restaurants

  • ‪B-Lounge Bar - ‬1 min walk
  • ‪Poolside Bar - ‬2 min walk
  • ‪Sala Magma - ‬1 min walk
  • ‪Top Square San Blas - ‬13 min walk
  • ‪Note Di Caffe - ‬5 min drive

About this property

Barceló Tenerife Royal Level

Luxury hotel with 4 restaurants and full-service spa
Some rates at Barceló Tenerife Royal Level are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Barceló Tenerife Royal Level offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. A fitness centre, spa services, and a terrace are also featured at the luxury Barceló Tenerife Royal Level. Parking is available for a fee. A complete renovation of Barceló Tenerife Royal Level was completed in June 2022.

Smoking is allowed in designated areas at this 4.5-star San Miguel de Abona hotel.

  • 59 guestrooms or units
  • 4 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Barceló Tenerife Royal Level offers 59 air-conditioned accommodations with indoor private hot tubs and minibars (stocked with some free items). Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This San Miguel de Abona hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

Front of property
Barceló Tenerife
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 929 reviews
The price is AU$472
includes taxes & fees
25 Nov - 26 Nov
Barceló Tenerife

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 10 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arrozante
  • Bar Royal Level
  • Dolce Vita
  • Drago
  • Restaurante Royal Level

Things to do

  • 18-hole adjacent golf course
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Golf carts
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Pro golf lessons
  • Rock climbing
  • Tennis lessons

Family friendly

  • In-room cot
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (115 centimetre high)
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local culture and ecosystem education
  • Reception hall
  • Renovated entire property - June 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses solar energy.
    Guests can access their rooms with a mobile device.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Barcelo Tenerife Royal Level
Barceló Tenerife Royal Level Hotel
Barceló Tenerife Royal Level San Miguel de Abona
Barceló Tenerife Royal Level Hotel San Miguel de Abona

Frequently asked questions

What is the cancellation policy at Barceló Tenerife Royal Level?

Barceló Tenerife Royal Level offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Tenerife Royal Level?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Barceló Tenerife Royal Level on 1 Dec 2025 start from AU$678.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Tenerife Royal Level?

Yep, Barceló Tenerife Royal Level has a covered self car park for EUR 10 per day.

Are there any beaches close to Barceló Tenerife Royal Level?

Yep, Barceló Tenerife Royal Level is a short 5-minute walk from Playa San Blas. Fun beach activities include volleyball.

Is there a spa on site at Barceló Tenerife Royal Level?

Yep, there is an onsite spa at Barceló Tenerife Royal Level. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Barceló Tenerife Royal Level have a pool?

Barceló Tenerife Royal Level has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Barceló Tenerife Royal Level?

Barceló Tenerife Royal Level features a full-service spa, an outdoor pool and 4 restaurants. All guestrooms come with Hot tubs, Private jetted baths and hydromassage showerheads.

What makes Barceló Tenerife Royal Level a romantic place to stay?

Couples spa treatments and romance packages, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Barceló Tenerife Royal Level.

Is Barceló Tenerife Royal Level family-friendly?

You bet! With amenities such as a deli and an outdoor tennis court, as well as free infant beds in the guestrooms, it's no surprise that Barceló Tenerife Royal Level is a hit with families.

Are there hot tubs in the rooms at Barceló Tenerife Royal Level?

Yep, all rooms come with private hot tubs.

Does Barceló Tenerife Royal Level serve breakfast?

You bet, free buffet brekkie is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Barceló Tenerife Royal Level?

No, Barceló Tenerife Royal Level does not offer an airport shuttle service.

Is there a bar or restaurant at Barceló Tenerife Royal Level?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Tenerife Royal Level?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Barceló Tenerife Royal Level?

No, only service animals are allowed.

Is there a golf course on site at Barceló Tenerife Royal Level?

There is a golf course next to Barceló Tenerife Royal Level.

Barceló Tenerife Royal Level Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 17 reviews
Rating 8 - Good. 6 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jade

Stayed 3 nights in Jul 2025

10/10 Excellent

Sally

Liked: Property conditions & facilities, room comfort

Beautiful place!

Not c st place I have ever stayed for the price
Stayed 3 nights in May 2025

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break with good service

Clean and comfortable. The Royal Level separate areas were really nice and had great service with a really good choice of drinks on all inclusive. Only downside was that the drinks fridge wasn’t refilled at any point and the other restaurants weren’t included on the all inclusive package.
Stayed 4 nights in Apr 2025

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and staff very beautiful and helpful, but not much to do around the area.
Stayed 3 nights in Dec 2024

8/10 Good

Kathleen Ann

Stayed 7 nights in Mar 2024

2/10 Terrible

Hannah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff here were great and it seemed quite good value. BUT there was a horrendous sickness and diarrhoea bug going round. We could hear people in neighbouring rooms being sick from the night we arrived. On night 3, all members of our family came down with it and it ruined the rest of our holiday. The hotel were aware of the problem - they told us that most staff have had it, and that many local children have been out of school for weeks because of it - the whole island was struggling apparently - but yet they didn't tell anyone and took no precautions to protect people staying. We saw no hand sanitiser anywhere, staff did not wear face masks, the restaurants were still buffet service with everyone sharing the same serving spoons - etc. This is unforgiveable. They can't help a bug but they can - and should - be responsible helping to ensure that it doesn't keep spreading. I have complained to Expedia but am getting fobbed off without a proper reply. So disappointed.
Stayed 7 nights in Dec 2023

8/10 Good

Dav

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family / Couple Type resort

Pleasant Hotel worth upgrading to Royal Level if u like ur food and drink .
Stayed 5 nights in Dec 2023

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness
We stayed one week with our 16 year old son. On check it we were asked to pay an invoice of nearly 3,000 euros even though we had paid months earlier. This also happened to us in July at Barceló Mexico. They phoned us later to confirm the bill had been paid but we did not need that stress! Room was clean but no tissues and mini bar not re stocked even with water, you have to pre book breakfast and dinner every day using the app which is a pain. Bed comfortable and good shower, clean towels daily. Remote location means you need to pay for taxis, 25 euros to Siam park each way, 30 euros each way to jungle park and 20 euros to the airport. Service inconsistent, drinks not always offered, pool service intermittent, this is what you pay extra for and it was lacking. Signs up saying no to reserving sun beds yet this happened and was not challenged. Sadly it did not live up to our expectations.
Stayed 7 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
This is a great all inclusive hotel. If you can afford it, the royal level is well worth it for the upgrades it brings. The rooms were good and the food in all outlets was also good. Royal level clients have upgraded drinks, extra dining options of decent restaurant quality and a reserved pool area with waiter service. It's close to the airport so you do get aircraft noise though it's not so much as to be grating. Entertainment was not bad with daily shows of varying quality, but it's not Vegas. The hotel has a good facility if you have a late flight where you can shower, etc. after the pool. Breeze bar is a nice spot for lunch. All the staff I met were lovely and friendly. One or two areas of the building such as decking is showing its age but overall it's a well cared for property. Parking is good, there's a small town nearby you can walk to and bus routes too.
Stayed 7 nights in Sep 2023

8/10 Good

Raffaele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a beautiful hotel, delicious food and wonderful staff but the Royal Level needs some tweaks. It’s a huge hotel with lots of options but we weren’t guided as to how it all worked, with regards to the Royal Level, half board etc. We didn’t get our Royal Level check in experience, or Welcome Drink, as the desk was closed and no follow up the next day either which would have been nice. They need to sort the music at the RL pool - some days there was none, some days it went from radio, to playlists, some days rock!? When there was none, you’re left with the sound of constant bouncing balls from the games courts next to it as a soundtrack! I noticed they had staff going round the Plaza pool telling guests what was going on/events etc. This didn’t happen at the RL pool. They should offer a small snacks menu at the RL pool to elevate the experience. The Spa was also severely understaffed and problematic to book. Appointments were changed, slots were juggled. The treatments themselves, when we finally got them, were great, as were the therapists, but for a hotel of that size, they need to have more staff there - we were restricted as to what we could actually have due to time constraints and available therapist skills, making their extensive spa menu pointless. Shout out to the awesome Hilary who hosted the RL restaurant. Wonderful smile and always helpful. Also the enthusiastic Cristobal who headed a few activities we went on.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and straff !

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

Doris Braeuer

Stayed 1 night in Sep 2024

10/10 Excellent

Maren

Stayed 1 night in Feb 2024