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Crowne Plaza Cabana, Palo Alto by IHG

3.5 star property
Hotel in Palo Alto with 24-hour fitness centre and sauna

Photo gallery for Crowne Plaza Cabana, Palo Alto by IHG

Breakfast and dinner served
Exterior
Outdoor pool, open 7:00 AM to 10:00 PM, pool cabanas (surcharge)
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
The current price is AU$203
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
4290 El Camino Real, Palo Alto, CA, 94306
  • Place, Palo Alto VA Hospital
    ‪4 min drive‬
  • Place, Stanford University
    ‪6 min drive‬
  • Place, Stanford University Medical Center
    ‪10 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪17 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Pool View, Poolside (Cabana Poolside View)

Premium bedding, down duvets, desk, laptop workspace

Premium Room, 1 King Bed, Pool View, Poolside (Cabana Poolside View)

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Pool View, Poolside (Cabana Poolside View)

Premium bedding, down duvets, desk, laptop workspace

Premium Room, 2 Queen Beds, Pool View, Poolside (Cabana Poolside View)

7.6 out of 10
Good
(31 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, down duvets, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Premium Room

Premium bedding, down duvets, desk, laptop workspace

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Jetted Tub)

Suite, 1 King Bed, Jetted Tub (Jetted Tub)

Suite, 1 King Bed, Jetted Tub (Jetted Tub)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(33 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Beattles)

Premium bedding, down duvets, desk, laptop workspace

Room, 1 King Bed (Beattles)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility, Access Tub)

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility, Access Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications, Mobil, Roll-In Shower)

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Roll-in Shower (Communications, Mobil, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications, Mobil, Roll-In Shower)

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications, Mobil, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, desk, laptop workspace

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

Premium bedding, down duvets, desk, laptop workspace

Premium Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
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4.0 out of 5, Very good, 681 reviews
The price is AU$241
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31 Oct - 1 Nov
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About the area

Palo Alto

At Crowne Plaza Cabana, Palo Alto by IHG you'll be within just a 5-minute stroll of Silicon Valley and within 20 minutes of San Antonio Shopping Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The bistro, 4290 Bistro Bar, is open for breakfast and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, sauna and pool cabanas. Business travelers can take advantage of 15 meeting rooms, a 24-hour business centre, and coworking space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3.5-property class Palo Alto Orchards hotel include Stanford University and Shoreline Amphitheatre.

What's nearby

  • Palo Alto VA Hospital - 4 min drive - 2.6 km
  • Googleplex - 5 min drive - 4.0 km
  • Stanford University - 6 min drive - 4.6 km
  • Stanford Stadium - 8 min drive - 5.7 km
  • Stanford University Medical Center - 10 min drive - 7.1 km

Getting around

  • California Ave Station - 5 min drive
  • Whisman Station - 8 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 26 min drive

Restaurants

  • ‪Boba Bliss - ‬13 min walk
  • ‪Idly Express - ‬14 min walk
  • ‪Chef Chu's - ‬12 min walk
  • ‪Pacific Catch - ‬15 min walk
  • ‪4290 Bistro - ‬2 min walk

About this property

Crowne Plaza Cabana, Palo Alto by IHG

Hotel in Palo Alto with 24-hour fitness centre and sauna
As a guest of Crowne Plaza Cabana, Palo Alto by IHG, you'll find an outdoor pool, Access to hot tub, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 15 meeting rooms, and coworking spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cabana, Palo Alto by IHG. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Palo Alto hotel.

  • 1 building
  • 195 guestrooms or units
  • 8 levels
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Crowne Plaza Cabana, Palo Alto by IHG offers 195 accommodations with iPod docking stations and coffee/tea makers. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Palo Alto hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 20 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.95 to 32 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 4290 Bistro Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Weight limit: 60 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23.95 to 32 per person
  • Uncovered self-parking fee: USD 20.00 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cabana Crowne Plaza
Cabana Crowne Plaza Palo Alto
Cabana Palo Alto
Crowne Plaza Cabana
Crowne Plaza Cabana Hotel
Crowne Plaza Cabana Hotel Palo Alto
Crowne Plaza Cabana Palo Alto
Crowne Plaza Palo Alto Cabana
Palo Alto Cabana
Palo Alto Crowne Plaza Cabana
Crowne Plaza Cabana Palo Alto Hotel

Frequently asked questions

What is the cancellation policy at Crowne Plaza Cabana, Palo Alto by IHG?

Crowne Plaza Cabana, Palo Alto by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Cabana, Palo Alto by IHG?

As of 23 Oct 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Cabana, Palo Alto by IHG on 23 Nov 2025 start from AU$202.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Cabana, Palo Alto by IHG?

Yep, Crowne Plaza Cabana, Palo Alto by IHG has an uncovered self car park with in/out privileges for USD 20.00 per day.

Does Crowne Plaza Cabana, Palo Alto by IHG have a pool?

Crowne Plaza Cabana, Palo Alto by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.

What makes Crowne Plaza Cabana, Palo Alto by IHG a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Cabana, Palo Alto by IHG.

Is Crowne Plaza Cabana, Palo Alto by IHG family-friendly?

You bet! With amenities such as children's meals and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Cabana, Palo Alto by IHG is a hit with families.

Does Crowne Plaza Cabana, Palo Alto by IHG serve breakfast?

You bet, buffet brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Crowne Plaza Cabana, Palo Alto by IHG?

No, Crowne Plaza Cabana, Palo Alto by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Cabana, Palo Alto by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Crowne Plaza Cabana, Palo Alto by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Crowne Plaza Cabana, Palo Alto by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with group
Liked: Amenities
Pool was great, friendly staff, lots of amenities. Gym, restaurant, bar, etc. Convenient neighborhood. Lots of restaurants nearby.
Stayed 1 night in Jul 2025

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 3 nights in Jun 2025

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel at a great price!

Very comfy and cool hotel. Beautiful architecture. restaurant and bar is open late into the night. Really cool pool hot tub area. Super friendly and classy staff. 10/10 would stay here again!
Stayed 3 nights in Jul 2025

8/10 Good

Jane Lu

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A little run down. Staff are helpful :)
Stayed 5 nights in Jun 2025

10/10 Excellent

Tamara

Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Large room, convenient, nice lobby, good price
Stayed 1 night in Jul 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. I like the fact that they have an on-site restaurant which is convenient for the family and the food is very good.
Stayed 3 nights in Jul 2025

10/10 Excellent

teresa

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and efficient Check in was fast Hotel is quiet and close to everything we needed (Stanford children’s hospital)
Stayed 2 nights in Jun 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but well maintained and really nice amenities, including pool, hot tub, restaurant, bar, and good location in Palo Alto.
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ezekiel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good clean rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

Dr. Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful.
Stayed 1 night in Jun 2025

8/10 Good

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool
Stayed 1 night in Jun 2025

6/10 Okay

Aarti

Stayed 7 nights in Jun 2025

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The beds were very comfortable, our room had a beautiful view of the pool, the room had a fridge but no microwave, but the hotel does have a microwave in the lobby. The night staff and morning staff were very polite, helpful, and nice. The room does need some TLC, but it was very comfortable to have a restful night.
View from our room.
Water stain in our hotel room selling.
Selling in the hotel room
Common area, close to the pool.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ezekiel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and nice pool area.
Stayed 1 night in Jun 2025

10/10 Excellent

Patrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Tatiana

Liked: Room comfort
After You checkin and find out that you have to pay a unecessary deposit . Not a very friendly staff and , i felt the crowd kind of sketch . Kind of an escort “ environment . Not ever coming Back . Don’t recommend this .
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Stayed 2 nights in Jun 2025

10/10 Excellent

Eric

Stayed 1 night in Jun 2025

6/10 Okay

Ferdinand

Travelled with family
Disliked: Staff & service

Terrible check-in and customer service

We stayed in this hotel for our daughter’s graduation at Stanford. It’s expensive but we picked this hotel bec we wanted to have a nice stay. It’s ok except for 2 things. One, we waited for abt 30mins just to check-in bec there’s only 1 receptionist (name is Dayana) & she’s dealing with some lady with an issue checking-in (used her mom’s cc to book, mom not w her). So she called her mgr on the phone, talked for a long time, then handed the phone to the lady, who again explained her case to the said mgr. While she’s doing that, instead of Dayana at least greeting us, apologizing to us about the wait, she didn’t say anything to us, as if we’re not there. So we stepped in, tried to ask her if there’s anyone who can help us since we’re just checking in. She just told us it’s only her, no apology or offer to service us first since the other one’s still on d phone. We wouldn’t have minded the wait if she was smiling and offer us at least some water. We drove 9hrs to get there! More minutes went by & the lady was allowed to chk in anyway. Dayana checked her in, disappeared in the back bec the lady requested toiletries. When it’s our turn (still no smile or welcome from her), we gave her our check in info & it only took like 2 mins! Fast fwd, our family’s in our room. There were only 2 towels (we booked for 4). We called CS, asked for 4 more. We were surprised she even asked why 4? Just give em! We felt we weren’t welcome there. Cancelled our dinner reservn there & dined out.
Stayed 3 nights in Jun 2025