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Sheraton San Jose Hotel, Costa Rica

4.0 star property
Beaux Arts hotel connected to a shopping centre in San Rafael with 3 restaurants

Photo gallery for Sheraton San Jose Hotel, Costa Rica

Outdoor pool, pool loungers
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby
Reception
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
The current price is AU$175
includes taxes & fees
22 Dec - 23 Dec

Explore the area

View map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Place, Multiplaza Mall Escazu
    ‪5 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Place, Hospital Cima San José
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

Club King Room with Mountain View

  • Sleeps 2

View all photos for Room, 1 King Bed, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Panoramic View, High Floor)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Panoramic View, High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, Balcony, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Panoramic View, High Floor)

Club Room, 2 Queen Beds (Panoramic View, High Floor) | Mountain view

Club Room, 2 Queen Beds (Panoramic View, High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 Bedroom, Bathtub (Panoramic View)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Bedroom, Bathtub (Panoramic View)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

Presidential Suite, 1 Bedroom, Terrace (Panoramic View) | Living room

Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Mountain View, Rain Shower

Premium bedding, down duvets, minibar, in-room safe

2 Queen Beds, Mountain View, Rain Shower

  • Sleeps 3

2 Queen Beds, City View, Rain Shower

  • Sleeps 3

1 King Bed, City View, Rain Shower

  • Sleeps 2

Deluxe Room With Balcony

  • Sleeps 2

1 King Bed, Panoramic View, Sheraton Club Access, Rain Shower, High Floor

  • Sleeps 3

Deluxe Room, 1 King Bed, Mountain View, Sheraton Club Access, Balcony, Larger, Rain Shower

  • Sleeps 3

Deluxe Room, 2 Queen Beds, Mountain View, Sheraton Club Access, Balcony 2, Larger, Rain Shower

  • Sleeps 5

1 King Bed, Sheraton Club Access, Mobility Accessible With Roll-in Shower, Panoramic View, High Floor

  • Sleeps 3

King Room With City View And Roll-in Shower-Mobility Accessible

  • Sleeps 3

1 King Bed, Mountain View, Rain Shower

  • Sleeps 3

2 Queen Beds, Panoramic View, Sheraton Club Access, Rain Shower, High Floor

  • Sleeps 5

Presidential Suite, 1 Bedroom, 1 King Bed, Panoramic View, Sheraton Club Access, Private Terrace, Dining Area, Poker Table, Deep Soaking Tub, Living Room, Rain Shower, Larger

  • Sleeps 3

Junior Suite, 1 Bedroom, 1 King Bed, Panoramic View, Sheraton Club Access, Larger, Deep Soaking Tub, Living Room, Rain Shower

  • Sleeps 3

1 Bedroom Suite, 1 King Bed, Panoramic View, Sheraton Club Access, Balcony, Larger, Rain Shower, Deep Soaking Tub, Living Room, High Floor

  • Sleeps 3

Club Room, 1 Bedroom, Bathtub (Panoramic View)

  • Sleeps 3

Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

  • Sleeps 2

Deluxe Room, 1 King Bed, Mountain View, Sheraton Club Access, Larger, Rain Shower

  • Sleeps 3

Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

  • Sleeps 2

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About the area

Guachipelin

At Sheraton San Jose Hotel, Costa Rica, you'll be connected to a shopping centre and 0.8 km (0.5 mi) from Multiplaza Mall Escazu. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a casino. .The restaurant, Curu, serves Fusion cuisine and is open for breakfast and lunch. For a drink, you can stop by the hotel's own poolside bar. Enjoy the outdoor swimming pool, gym, steam room and pool loungers. 5651 square feet (525 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class San Rafael hotel include Sabana Park and National Stadium of Costa Rica.

What's nearby

  • Multiplaza Mall Escazu - 5 min walk - 0.5 km
  • Plaza Itskazú - 14 min walk - 1.2 km
  • Plaza Tempo - 18 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 2 min drive - 2.2 km
  • Hospital Cima San José - 2 min drive - 2.2 km

Getting around

  • San Jose Contraloria Station - 12 min drive
  • San José (SJO-Juan Santamaría Intl.) - 31 min drive

Restaurants

  • ‪The Market - ‬9 min walk
  • ‪Zambra - ‬9 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Le Petit Chez Christophe - ‬8 min walk
  • ‪Ivory Garden - ‬1 min walk

About this property

Sheraton San Jose Hotel, Costa Rica

Beaux Arts hotel connected to a shopping centre in San Rafael with 3 restaurants
Sheraton San Jose Hotel, Costa Rica offers its guests an outdoor pool, a steam room, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 5651 square feet (525 square metres) and includes a conference centre. A casino, a terrace, and multilingual staff are also featured at the business-friendly Sheraton San Jose Hotel, Costa Rica. An area shuttle within 300 metres and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 4-star San Rafael hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 5651 sq ft of conference space
  • 525 sq. m of conference space
  • Built in 2013
  • Casino
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with iPod docking stations and minibars. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Curu
  • Ivory Bistro
  • Joker's

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 5 2025 to December 8 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 8 September to 8 September:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 52000
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus a one-off CRC 52000 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Frequently asked questions

What is the cancellation policy at Sheraton San Jose Hotel, Costa Rica?

Sheraton San Jose Hotel, Costa Rica offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton San Jose Hotel, Costa Rica?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Sheraton San Jose Hotel, Costa Rica on 22 Dec 2025 start from AU$174.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton San Jose Hotel, Costa Rica?

Yep, Sheraton San Jose Hotel, Costa Rica has a free self car park.

Does Sheraton San Jose Hotel, Costa Rica have a pool?

Sheraton San Jose Hotel, Costa Rica has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The swimming pool will be unavailable from December 5 2025 to December 8 2025 (dates subject to change).

What luxury perks are available at Sheraton San Jose Hotel, Costa Rica?

Sheraton San Jose Hotel, Costa Rica features an outdoor pool, a steam room and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sheraton San Jose Hotel, Costa Rica a romantic place to stay?

A bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sheraton San Jose Hotel, Costa Rica.

Is Sheraton San Jose Hotel, Costa Rica family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Sheraton San Jose Hotel, Costa Rica is a hit with families.

Does Sheraton San Jose Hotel, Costa Rica serve breakfast?

You bet, our travelers give top marks to the buffet breakfast here! Offered daily from 6:00 AM to 10:30 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Sheraton San Jose Hotel, Costa Rica?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton San Jose Hotel, Costa Rica?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton San Jose Hotel, Costa Rica?

Check-in begins at 3 PM. Check-out time is noon.

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 731 out of 1006 reviews
Rating 8 - Good. 181 out of 1006 reviews
Rating 6 - Okay. 53 out of 1006 reviews
Rating 4 - Poor. 17 out of 1006 reviews
Rating 2 - Terrible. 24 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, great breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service, the employees are the best love this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities
Always stay here. Great dinning options casino. Super located close to everything. Staff is incredibly helpful and pleasant
Stayed 1 night in Jul 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Shwetal, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Good room quality, good breakfast. Bad dinner.
Stayed 1 night in Sep 2025

10/10 Excellent

Vicente E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

ELDER FRANCISCO

Stayed 2 nights in Sep 2025

10/10 Excellent

Candy, COCONUT CREEK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in May 2025

10/10 Excellent

ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the way.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriela

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option in San José

Great hotel with wonderful friendly staff. We had a lovely stay
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Charlie

Liked: Cleanliness, staff & service
Decent property staff was friendly couldnt get guest services nor room service to answer the phone few times.
Stayed 3 nights in Aug 2025

10/10 Excellent

Orit

Stayed 1 night in Aug 2025

8/10 Good

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boiling water in the shower

We are regular guests at the hotel, all rooms have a problem with boiling water in the shower. I have already written about this once. The water heating system is not set correctly and can cause burns.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

John, Greenwich

Stayed 1 night in Aug 2025

8/10 Good

Jose Miguel, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities
Siempre nos gusta quedarnos en el sheraton de Escazú. Buena atención. Está vez no me gustó mucho el desayuno en especial los huevos revueltos que tenían disponibles.. mejor pedir un omelette.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristine Adams

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Helena-Kelleese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees and I like the card room .
Stayed 1 night in Jul 2025

8/10 Good

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel room, basic. Clean. I would stay there again.
Stayed 5 nights in Jul 2025

8/10 Good

jay, Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff is great. The room, had a issue woth a dirty/stained towel prevented as clean/fresh. The 2 bed room, can sleep 4, had 2 bath towels and only 1 face/wash cloth. The bottom floor, back 1/4, of the hotel is vacant/unfinished. Its a older hotel too. The pool is small vs how its portrayed online with photography and chares a crammed area with a restaurant, very odd. There is a casino onsite, but, has less slot machines than it previously had. The casino was ok.
Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Great breakfast Please clean the windows in the pool area
Stayed 1 night in Jul 2025

10/10 Excellent

Jia

Stayed 1 night in Jul 2025