6/10 Okay
Raphael Oliver
8 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities
Overall I was satisfied with my Stay at the Lopesan Resort. However, there were some things that really disappointed me.
1. I booked Half Board. I wanted to explore the various restaurants on the property. However, during Check In I found out that I was only allowed to eat at the Market with the Half Board Option. Everything else would be Surcharge. I contacted the Reception to find an alternative solution. To cancel the Half Board or use the amount I have paid for a food credit. No solution was found. I spend my Birthday in the Resort and was quite disappointed by the misinformation. That’s also a reason, why I won’t book this resort again.
2. The rooms are quite nicely decorated and spacious. Unfortunately, the walls and doors don’t really keep the noise away. If you want to sleep in, it’s almost impossible. Since you will hear screaming kids or the staff speaking and working in the hallway.
3. Overall beautiful decorated, but this Hotel doesn’t deserve 5 Stars. A Maximum of 4 Stars.
I will choose the Riu Hotel for my next stay.
Raphael Oliver
Stayed 5 nights in Feb 2024