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Gloria Palace San Agustin Thalasso & Hotel

4.0 star property
Beach hotel with 3 outdoor pools, near San Agustin Beach

Photo gallery for Gloria Palace San Agustin Thalasso & Hotel

Front of property – evening/night
3 outdoor pools, pool umbrellas, pool loungers
Premium bedding, minibar, desk, blackout curtains
Poolside bar
Lift

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Hot tub

Explore the area

View map
Calle Las Margaritas, s/n, San Agustin, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Place, Las Burras Beach
    ‪5 min walk‬
  • Place, Sala Scala Gran Canaria Dinner Show
    ‪7 min walk‬
  • Place, San Agustin Beach
    ‪8 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room Single Use

Premium bedding, minibar, desk, blackout curtains

Standard Double Room Single Use

7.6 out of 10
Good
(11 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
Premium bedding
  • 20 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Sea View (2 Adults)

Premium bedding, minibar, desk, blackout curtains

Double Room, Sea View (2 Adults)

9.0 out of 10
Wonderful
(40 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View (2 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Double Room, Sea View (2 Adults + 1 Child)

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
Premium bedding
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View (3 Adults)

Premium bedding, minibar, desk, blackout curtains

Double Room, Sea View (3 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room (2 Adults)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults + 1 Child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (2 Adults + 2 Children)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults + 2 Children)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (2 Adults + 3 Children)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults + 3 Children)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (3 Adults)

Premium bedding, minibar, desk, blackout curtains

Family Room (3 Adults)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (3 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Family Room (3 Adults + 1 Child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (3 Adults + 2 Children)

Premium bedding, minibar, desk, blackout curtains

Family Room (3 Adults + 2 Children)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (4 Adults)

Premium bedding, minibar, desk, blackout curtains

Family Room (4 Adults)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room (4 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Family Room (4 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite (2 Adults)

Premium bedding, minibar, desk, blackout curtains

Junior Suite (2 Adults)

7.6 out of 10
Good
(4 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (2 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Junior Suite (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Room (1 adult + 1 child)

Premium bedding, minibar, desk, blackout curtains

Standard Room (1 adult + 1 child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (2 adults)

Premium bedding, minibar, desk, blackout curtains

Double Room (2 adults)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (2 adults + 1 child)

Premium bedding, minibar, desk, blackout curtains

Double Room (2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room (3 adults)

Premium bedding, minibar, desk, blackout curtains

Double Room (3 adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the area

San Bartolomé de Tirajana

A family-friendly stay in San Bartolomé de Tirajana awaits you at Gloria Palace San Agustin Thalasso & Hotel. You'll be 0.8 km (0.5 mi) from San Agustin Beach and 3.8 km (2.4 mi) from Yumbo Shopping Center. Highlights at this beach hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Thalasso Gloria can include Thai massages, body wraps and body scrubs along with Ayurvedic treatments and hydrotherapy. The restaurant, Gorbea, serves Regional cuisine and is open for dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy access to 2 hot tubs and 2 outdoor tennis courts along with a free kids' club and a gym. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a Turkish bath/hammam. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class San Agustin hotel, you'll be 4 km (2.5 mi) from CITA Shopping Center and 4.7 km (2.9 mi) from Maspalomas Dunes.

What's nearby

  • Paseo Costa Canaria - 5 min walk - 0.5 km
  • Las Burras Beach - 5 min walk - 0.5 km
  • Sala Scala Gran Canaria Dinner Show - 7 min walk - 0.6 km
  • San Agustin Beach - 8 min walk - 0.7 km
  • Las Palmas Beaches - 12 min walk - 1.0 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 26 min drive

Restaurants

  • ‪Bistro Me Gusta - ‬5 min walk
  • ‪Greek Taverna - ‬6 min walk
  • ‪Terraza Chillout Gorbea - ‬3 min walk
  • ‪Restaurante Mälaren - ‬6 min walk
  • ‪San Agustin Beach Club Jaquzzi - ‬9 min walk

About this property

Gloria Palace San Agustin Thalasso & Hotel

Beach hotel with 3 outdoor pools, near San Agustin Beach
Some rates at Gloria Palace San Agustin Thalasso & Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Gloria Palace San Agustin Thalasso & Hotel, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4-star San Bartolomé de Tirajana hotel is smoke free.

  • 452 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Built in 1989
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar by the pool
Gloria Palace San Agustin Thalasso & Hotel offers 452 air-conditioned accommodations with minibars and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Thalasso Gloria has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 5 bars/lounges
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Gorbea

Things to do

  • 2 hot tubs
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 9 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to April 26 2026 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 11 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • In-room safe fee: EUR 2.50 per day
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Gloria Palace
Gloria Palace Hotel San Agustin
Gloria Palace San Agustin
Gloria Palace San Agustin Thalasso
Gloria Palace San Agustin Thalasso & Hotel
Gloria Palace Thalasso
Gloria Palace Thalasso & Hotel
Gloria Palace Thalasso Hotel San Agustin
Hotel Gloria Palace
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso Hotel
Gloria Palace Thalasso Hotel
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria
Gloria San Agustin Thalasso &
Gloria Palace San Agustin Thalasso Hotel
Gloria Palace San Agustin Thalasso & Hotel Hotel

Frequently asked questions

What is the cancellation policy at Gloria Palace San Agustin Thalasso & Hotel?

Gloria Palace San Agustin Thalasso & Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Gloria Palace San Agustin Thalasso & Hotel?

Yep, Gloria Palace San Agustin Thalasso & Hotel has a free self car park.

Are there any beaches close to Gloria Palace San Agustin Thalasso & Hotel?

Yep, Gloria Palace San Agustin Thalasso & Hotel is a short 10-minute walk from San Agustin Beach. Fun beach activities include scuba diving.

Is there a spa on site at Gloria Palace San Agustin Thalasso & Hotel?

Yep, Thalasso Gloria is available for guests. It has 2 hot tubs, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages. The Spa/Beauty services will be unavailable from April 20 2026 to April 26 2026 (dates subject to change).

Does Gloria Palace San Agustin Thalasso & Hotel have a pool?

Gloria Palace San Agustin Thalasso & Hotel has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Gloria Palace San Agustin Thalasso & Hotel?

Gloria Palace San Agustin Thalasso & Hotel features 3 outdoor pools, 2 hot tubs and 2 restaurants.

What makes Gloria Palace San Agustin Thalasso & Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Gloria Palace San Agustin Thalasso & Hotel.

Is Gloria Palace San Agustin Thalasso & Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Gloria Palace San Agustin Thalasso & Hotel is a hit with families.

Is there a free airport shuttle available at Gloria Palace San Agustin Thalasso & Hotel?

No, Gloria Palace San Agustin Thalasso & Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Gloria Palace San Agustin Thalasso & Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Gloria Palace San Agustin Thalasso & Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Gloria Palace San Agustin Thalasso & Hotel?

Cats and dogs are welcome at Gloria Palace San Agustin Thalasso & Hotel, with food and water bowls on offer. Just so you know, there's a weight limit of up to 5 kg per pet.

Reviews

Gloria Palace San Agustin Thalasso & Hotel Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 445 out of 1004 reviews
Rating 8 - Good. 385 out of 1004 reviews
Rating 6 - Okay. 117 out of 1004 reviews
Rating 4 - Poor. 36 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

Reviews

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Thoroughly enjoyed our stay. Happy with the staff, service, food & drinks, room, pool, location.
Stayed 8 nights in Aug 2025

8/10 Good

Jimmy Mabahu

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Glo
Stayed 10 nights in Aug 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

It was lovely, very packed for the time of year, pools are smaller than expected room cleaniness was amazing
Stayed 11 nights in Aug 2025

6/10 Okay

Jonas Christer

Liked: Cleanliness, staff & service
Stayed 12 nights in Jul 2025

10/10 Excellent

Ita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Except for one complaint which wasn't sa

In total there were 15 of us staying in various locations. My stay in Gloria Palace was excellent , staff were most friendly, cleanliness was perfect, rooms all have sea views & are most spacious. I had only one complaint, my main course meal,which was duck, was inedible. I was unable to eat it as it was tough. I told my waitress but nothing was done ! So I again mentioned at reception & was told by the gentleman that he would ask his boss. When I was checking out I again asked & was told that nothing could be done!!! Such a pity that it wasnt dealt with correctly.
Stayed 7 nights in Jul 2025

6/10 Okay

Cathrine

Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, nice room with all of the essentials. The facilities are great, pool not overcrowded and communal areas kept clean and nice. The staff is amazing, special shout out to Rita Suares in the restaurant, she was the kindest. The reason I’m giving 4 stars instead of the 5, the food is decent, but not amazing. I love Spain and Spanish food, which I felt was lacking. Overall i would recommend
Stayed 5 nights in Jun 2025

8/10 Good

Poppy

Stayed 7 nights in Jun 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Amenities
The quiet and the SPA.
Stayed 4 nights in Jun 2025

10/10 Excellent

Shimon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Jun 2025

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, a really nice hotel. The spa massages were a little disappointing - especially given the price but overall it was a great stay. Food options at the snack bar for during the day and late at night were a little limited
Stayed 2 nights in Apr 2025

10/10 Excellent

Cristo

Liked: Cleanliness, property conditions & facilities, room comfort

Para volver

Ha sido una sorpresa muy grata. El hotel, aunque es uno de los pioneros en la isla de gran Canaria, se mantiene en un estado magnifico. Los buffets son variado y de una calidad fantástica, con zonas que cocinan pescado y carne al momento. Las habitaciones amplias y confortables. Fuimos con nuestra perrita y son uno de los pocos establecimientos que son pet friendly. Volveremos sin duda.
Stayed 1 night in May 2025

10/10 Excellent

Nicholas Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week and will definitely come back. It is a fantastic hotel, the room was a great size, modern with everything we needed for a great stay. We only had breakfast which was good with quite a good variety/selection. The area the hotel is (San Augustin) is quite quiet but nice approx 5 min walk from lovely beach and approx 30 mins walk away from Playa de Ingles. The swimming pools in the hotel are lovely and if travelling with kids there is a child friendly pool complete with slide !! Overall we are really pleased with our stay, will definitely come back again and highly recommend to others.
Stayed 7 nights in May 2025

6/10 Okay

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was superb, very nice, and bed comfortable. Far from resort centre however easily reachable by bus. The big Negative for me was the food, the evening buffet was almost all Cold (despite that it is supposed to be hot). I did not eat particularly late in the sitting so it must have been even colder later on. The breakfast was warmer however food options not great. For a resort hotel outside of the town centre, where dining options are limited, the food should be better
Stayed 1 night in May 2025

8/10 Good

Hiu Nam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly, courteous and very helpful. It's a large hotel with plenty of facilities and entertainment. No shortage of seating at the buffet restaurant for breakfast. Rooms were very comfortable with a useful mini fridge. Nice balcony area in each room. Sound proofing could have been better, light could be seen coming in around the door edges so sound also got in easily which meant that you could hear other guests passing in the corridor. On the other side, the entertainment sometimes went on late (1am) and if your room was nearby, you could be disturbed. Staff were very helpful in moving us further away which helps that problem. The breakfast buffet had a very wide choice including freshly cooked eggs, bacon, pancakes and was of high quality. The Gorbea restaurant in 9th floor have a nicer quieter ambience with a wonderful view to the sea. The food there was exquisite and not exorbitantly priced. There was a good variety of entertainment throughout the day with games, pool activities during the day and musical acts in the evening. Our one major suggestion would be to have more clearly defined outdoor smoking and non smoking areas. We were occasionally disturbed by cigarette smoke on the sun deck and even on our balcony by people smoking nearby.
Stayed 7 nights in Apr 2025

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Faye

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Clean, lovely pools, kids enjoyed the slides, arcade and activities. Food was lovely and enjoyed that we could walk to the beach and then up to the town I would highly recommend
Stayed 7 nights in Apr 2025

8/10 Good

Beatriz

Liked: Staff & service
Stayed 5 nights in Apr 2025

4/10 Poor

Ewelina Malgorzata

Disliked: Property conditions & facilities
Remodeling big swimming pool on time my daughter vacation in it. I complain about it to front desk, but one resolution was move her to 9 floor room. I m not recommend this place for my friends. Noise with this project not let my daughter full relax and I don’t know that was good my investment
Stayed 9 nights in Apr 2025

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Karl H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

We have a fantastic weekend
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2025