6/10 Okay
Thomas
Travelled with family
23 June 2025
Liked: Room comfort
Checked in on 6/21 and front fldesk lady was very friendly and nice. No problems with the check in. Stay was good and decent for what we needed. We used the gym, pool, and hottub. Before turning in for the night I went to the front desk to request a late checkout for the following day and the front desk person asked for what time. I replied with 1pm and she said that was ok. She took my room # down and said she would submit it. I asked if it would be a charge if she replied no.Fast forward to the following morning and I get a knock at the door at 10:58am from house keeping. I informed her that we had a 1 PM check out and she asked if the front desk knew about it and I said yes I requested it last night with her approval. I soon get a call in my room from the front desk to tell me that I could not have a late check out at 1 PM unless I pay a $20. I told her that the front desk clerk the night before said I could have a 1 PM late check out and it would be no charge in her response was she’s new and doesn’t know, this is our policy. I told her that because an employee of the hotel said it was OK. Could I still have the 1 o’clock late check out for no charge and she said no. She wouldn’t even let me finish my question before saying no. So needless to say, I will never stay at another comfort Inn and suites from this point forward. She lost potential business for myself and my athletic teams that I coach coach over $20.
Thomas
Stayed 1 night in Jun 2025